Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Great service received when dealing this company. Open and prompt communication always. Products is of very high quality. Very much recommend this company.
I liked the customer service, top notch with me and treated me like a valued customer. Supplier usually responded to me with my questions within the hour or the next day depending on the time.
I like that I can specify to have them made to our custom specifications and that the quality is very good for the price. Also, they ship quickly and I can purchase in small quantities.
I got what I asked, the quality was good and the shipment arrived at time. I will try again next time, you only need to ensure where you will buy and always with trade assurance.
Summer has been the greatest contact I've been able to find for all my commercial enquiries in China, she has been the utmost helpful and willing in every step of the way to do business.
We are glad to know them.
We have received the product in the ordered quality.
The support is very friendly and gives also the best.
We hope that we will come together in long-term business.
I believe that the shipping company and the sending of the product is fantastic, hopefully there would be more products orders in the future because I am now confirms on products I received it now.
Alibaba, assures me that the whole transaction will go smoothly as it does, they are always on top of my transaction and assures me that it will be done without any risk. Thank you, Alibaba.
I used this site for the first time. IT seems to be easy to navigate and communicate with the suppliers. I recommend watching a YouTube video on using this web site for the best experience
Let's start from the Beginning.
I bought USD 250.91 on items from a seller named Wenzhou En Ke Jie International on the 03/11/2020. I bought many other items from different sellers and I got all of them, perfect and on time. I was told by the seller I would get my parcel around 13/12/2020. I did not get my parcel by the time I was told. So the maximum i should wait following what trade assurance says is 60 days if it's composed by air/sea shipping. So I waited, I messaged the seller and he did not answer me, I opened dispute on trade assurance for 3 times, in all of them something related to an port nucleic acid test was mentioned as an excuse of the delay and that the seller had shipped my physical package. So I emailed UPS and asked them about my package and about this port nucleic acid test and they answered me that they do not know about this test and they also said the seller only created the label but the physical package was never got by them. There are lots of lies and misinformation, almost 3 months have passed and trade assurance has done nothing to help a costumer. I would love a way to get my money back.
Tip for consumers:
Do not trust on getting your money back
Fantastic company to deal with if you are buying from abroad and are nervous about dealing with a Company you don't Know. The protection they give you avoids you having sleepless nights.
It was a pleasure doing business for the first time on Alibaba! I didn't realize how easy it could be doing international business. It was truly just a click away from success!
The service of Alibaba has been great for now. I haven't had any issues. The suppliers I have worked with have been professional and very helpful. I would recommend Alibaba to everyone.
I have been purchasing products from Alibaba from some years now. My experience with the company is excellent. I can purchase with the assurance that Alibaba will protect and secure my orders..
I have dealt with many companies while using Alibaba.com, I have experienced nothing but great customer service. I'm very new to wholesaling and have had a great experience so far using Alibaba.com.
I can only say that I had good service and was pleased with the way the transaction was handled. I had some questions at first but received satisfactory replies in good time.
It provides a trading guarantee that allows secure and faster transactions between buyers and suppliers.
It provides a wide range of products and an option to choose for the best priced products.
I have had a great experience with this vendor and Jack has provided stellar customer service! I plan to continue to work with this supplier and see how to grow my business..
This is our first time to buy through Alibaba, we was a little concern about the time to arrive the merchandise. We were in contact we the supplier and its works perfect.
I am very happy with the service of Alibaba, we got our products on time and they were good quality. The company who provided me the products were very helpful and professional.
Alibaba is a great place to buy products. I found a lot of variety here and its very easy to order. The contract is very good. I was helped when i needed it. I will buy again.
It is good to find the goods i need from Alibaba, also found the trustworthy supplier. From the day i place order till i received it only within very short lead time.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.