Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Alibaba's Trade Assurance is worthless!
It's up to YOU to make sure your supplier is good because Alibaba will do NOTHING!
9 out of 10 times, as long as you filter carefully, you'll wind up with amazing product and extremely lovely helpful sales agents. I am not rating the companies or the products, I am rating Alibaba.
I had a supplier (Shenzhen Shine Solar Co., Ltd.) who promised me everything before the payment, ensuring me that the product would be perfect. My company paid over $1k for product and shipping. Not a lot but still that's not the point.
The product was terrible and worthless. It is unacceptable and can not be used in our production.
I was very happy that I had Alibaba to back me up. I sent them all the evidence and proof of the lies and broken promises by Shenzhen Shine Solar Co., Ltd.
After review, Alibaba sent me an email saying that they could not make a decision and we needed to pay $500 to them for a technical assessment!
And Shenzhen Shine Solar Co., Ltd. refused to replace their defective solar panels even though they have a warranty on their website as well. Shenzhen Shine Solar Co., Ltd. are liars and Alibaba doesn't care.
To summarize:
Alibaba is a great resource
Most of their suppliers are great
Alibaba is terrible
Alibaba does not protect the buyer
Alibaba does not stand behind their Trade Assurance
Tip for consumers:
Alibaba does not stand behind their Trade Assurance so just be careful who you buy from. If you pay something and do not get what you ordered, just consider that your money is gone.
Products used:
A different supplier via a different importer
It seem ok when you find the right seller but searching for it is very busy.
A lot of provider for the same product (it is right) but not so easy to compare them
I found dealing through Alibaba very easy and secure. So far I have had no issues! Very Good. Payment by credit card is very easy and it gives me the protection that I need. Very Good!
You can find everything inside. From the electronics device to the fashion etc. the price is good, but you have to be careful for the bad quality suppliers, you had better to select the right one.
Took me a few days of going back and forth with the supplier to get the quotes that I needed. Some of that was my fault. In the end, I got the product and was satisfied.
It took us awhile to figure out the payment with a credit card probably just because we are older and not that up to speed as a computer techie!
We are happy with our purchase...
Supplier was very helpful while i was placing my order im new and they helped me through it step by step now this was my 3rd time ordering from them always on time thank you!
Happy with the way it all work and satisfied of the result and assurance it provided me.
When buying from another contry, sometime it is hard to trust but here, we can count on it.
Very please with alibaba trade assurance. Definitely felt safe when dealing with new sellers. Refund received very fast. Very helpful customer service
I still have a pending dispute with one of the shipping company Shenzhen Bestspeed International Freight Forwarding Co., Ltd.(Chris Liu) and I dont think Alibaba is handling fairly.
Good response from supplier. Competitive prices. Good packaging and shipment accordingly. Fast feedback from supplier with wide knowledge about my product requirements.
I was have the best experience i can think of to get on my first time on Alibaba.com
I got so good experience and good communication whit the seller Ada Liu
This company is helpful and friendly. They are there to help and listen to our problems and needs. This is a pleasure to work with them. I will surely continue so.
Payment method was very secure. And the product quality is according to our need. The use of Alibaba portal is very easy and there is a wide range of products available.
The number 1 platform for finding the right supplier for your business.The platform is very easy to use and everyone here is super friendly.
There is a solution for every problem.
My product arrived on time, however, I would have liked the product to have been vacuum packed. The product itself is a very good quality, I am very pleased with it.
The product is super! The manager comprehensively meets the wishes of quality, tactfully and very pleased to accept all the wishes for the order! I will continue to cooperate with them!
Michaela quickly understood what I need. She did not waste my time offering other things I do not need. Created the order quickly and shipped as soon as I paid.
Excellent
It is fast, effective, easy to buy, very safe. I will buy again.
The communication with suppliers is very effective. You feel the support. It's like buying on Amazon.
Very well!
I love my product. My products came right on time. Also very nicely made. I will order again. Very nice and patient, he made sure he delivered exactly what I wanted.
Alibaba is a great place to find suppliers in China.
I would just suggest to add a search by image, in order to make it easier to find no common things.
My shopping experience with you was a very nice one and i wish to continue to patronize you and also introduce you to friends and family by the grace of God.
This is more a user friendly site, i like the smooth navigation. And i am yet to explore more, i wish i could make something out of this site, busines wise/otherwise
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.