• Alibaba

2024 SITEJABBER AWARD

Alibaba

Write a Review

Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

Rating

Timeframe

Other

Reviews that mention popular keywords

quality products (376) product quality (185) trade assurance (621) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user edgarp34
1 review
0 helpful votes
  • Send Message
July 10th, 2019
Verified purchase

Aside from the messaging app my Alibaba is experience is as smooth as it could be. If Alibaba can copy the messaging style in messenger and it will be perfect.

Thumbnail of user mizanurr13
1 review
0 helpful votes
  • Send Message
October 20th, 2020

I like suffer. I like Alibaba because there are showing everything and easy. But I have meet some buyers they only showing product but not sale with Alibaba but why?

Thumbnail of user jennr259
1 review
0 helpful votes
  • Send Message
June 19th, 2020

I have always had great success with the companies I use. I definitely look into each one, and always go for the trade assurance and companies that have been verified.

Thumbnail of user danc451
1 review
0 helpful votes
  • Send Message
October 13th, 2019

This is where i found my suppliers of my products and consistently ordering products from here. Ive just open another line of business and also choose my products here. Very satisfied buyer here.

Thumbnail of user anat52
1 review
0 helpful votes
  • Send Message
April 3rd, 2019
Verified purchase

It's easy to do business when you know you have a trusted partner. You can stay calm and do business because everything is easy to do and from order placement to receipt of goods

Thumbnail of user marcink26
1 review
0 helpful votes
  • Send Message
May 27th, 2019
Verified purchase

The product complies with the description, good performance.
Shipment sent very quickly.
Transaction went without any problems. A great product at a very good price.

Thumbnail of user krishnat14
1 review
0 helpful votes
  • Send Message
October 29th, 2020

Impressed with the product quality and the shipment time was on the spot. Excellent products and service. I received the products in very good conditions

Thumbnail of user leej339
1 review
0 helpful votes
  • Send Message
December 25th, 2019

Alibaba made it very easy to communicate with multiple sources at once, and to communicate with them.
My order was cloisonné pins, and polished glass, each from a different source. Both sources used Alibaba as a conduit to promote their products, and the gold star rating of each did influence my choices.

The product quality was first rate, but that was not due to Alibaba, it was due to the expertise of the companies that I dealt with. Each company loved to negotiate, and work with me to get exactly the right look, the right design, and for the 'right' price.

Only one confusing issue, the cost of shipment to the USA. I used air for a 50lb box door-to-door, and that was very reasonable. Included all customs. For the glass, around 200 lbs, shipping by sea was around a fourth of the cost of shipping by air, around $240. If you don't have a customs broker and a bond, as I do, add another $1000 for customs and paperwork. It also took 6 weeks by sea, but I was not in a rush. The cost advantage of sourcing from China vs the USA was more than ten times the shipping costs by sea, perhaps 3 times if by air.

Make sure you have all costs, insurance, who pays for what very clear before placing an order. Door-to-door shipping is the best, let the shipper arrange it, including customs. Once that is understood, the rest via Alibaba seemed pretty straightforward.

Tip for consumers:
Only one confusing issue, the cost of shipment to the USA. I used air for a 50lb box door-to-door, and that was very reasonable. Included all customs. For the glass, around 200 lbs, shipping by sea was around a fourth of the cost of shipping by air, around $240. If you don't have a customs broker and a bond, as I do, add another $1000 for customs and paperwork. It also took 6 weeks by sea, but I was not in a rush. The cost advantage of sourcing from China vs the USA was worth it.

Products used:
All products were used to produce awards for a car show that I am helping with in the USA.

Service
Value
Shipping
Quality
Thumbnail of user patrickm903
1 review
0 helpful votes
  • Send Message
August 9th, 2020

Thankyou, for your service and your professionalism to guide me through purchasing via Chinese companies. Outstanding system. I will be purchasing through your service exclusively.

Thumbnail of user janardand
1 review
0 helpful votes
  • Send Message
May 9th, 2019
Verified purchase

Thank you so much alibaba.com. Myself very good business to help you. Long term business alibaba.com & sitejabber.com thanks for your help and support to

Thumbnail of user davel323
1 review
0 helpful votes
  • Send Message
February 27th, 2019
Verified purchase

Jenny was most helpful and worked with me to get my order fulfilled. Jenny answered all my questions quickly. She did her best to get my order fulfilled. I would order from her again

Thumbnail of user elid16
1 review
0 helpful votes
  • Send Message
October 15th, 2019
Verified purchase

This supplier really made our life easier.
From quotation to shipment to payment.
We really recommend this supplier to those who prepare convenience service.
Thanks.

Thumbnail of user davidn397
1 review
0 helpful votes
  • Send Message
April 30th, 2019
Verified purchase

Very easy to communicate with, upfront and honest and good product quality. Pricing is good. Product is as advertised. Will be doing business with again.

Thumbnail of user jenniev23
1 review
0 helpful votes
  • Send Message
February 9th, 2023

Cheap price, good quality hoodie, I'm very like it!A good sweater,Good service attitude, good quality, good clothes, that's why I like it.I will order more.

Products used:
High Quality zip up hoodie and t-shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreyr407
1 review
0 helpful votes
  • Send Message
January 22nd, 2020

They always can find what you need no matter what it is. There products that they can make available is almost limit less, The quality of the products available is superior quality as well.

Thumbnail of user emmac163
1 review
0 helpful votes
  • Send Message
April 27th, 2019
Verified purchase

An okay jump rope for the price. For the price, I will be ordering another one of these soon. The plastic outer wrap is wearing off and I want to get another one before the cable starts to fray.

Thumbnail of user chrish1594
1 review
0 helpful votes
  • Send Message
June 29th, 2020

The seller communicated quickly and clearly. Manufacture was quick, service was great and the quality of the products was exactly what we were looking for.

Thumbnail of user dannys153
1 review
0 helpful votes
  • Send Message
August 7th, 2019
Verified purchase

It cuts down the concern of losing money from dishonest suppliers for a small business. Easy to find suppliers for your ideas, sometimes to many suppliers to choose from.

Thumbnail of user davidj221
3 reviews
9 helpful votes
  • Send Message
October 19th, 2016

I bought a pair of thermally insulated lined gloves; when they arrived I found they had no lining, making them useless. The seller offered to refund the money if I returned the gloves AT MY COST. I replied that as they had sent gloves that I had not ordered, it was them that should accept the postage cost, which they refused. The Alibaba disupte service decidedthat as the gloves "still had some value ", ( maybe to the seller, but not to me), I would receive a refund of 60%. So in effect, the seller always wins and the buyer always loses. The seller can ship anything he likes knowing that at worst he will get the item sent back at no cost to him.
I now know why there are so many warnings never to buy from sellers in China, and will not be buying from them again. I prefer to buy from a country like the UK which had genuine buyer protection laws. The UK works on a simple principle - you only pay if you receive what you ordered. I shall do my best to make my case known in Chile, where I live, so that others do not get caught.

Thumbnail of user norbertc12
1 review
0 helpful votes
  • Send Message
June 3rd, 2019
Verified purchase

Great awesome wonderful but one thing i notice is the shipping is expensive i hope you guys find a way for a cheap shipping because some of the profit on the item can eat the profit

Thumbnail of user alfonsog43
1 review
0 helpful votes
  • Send Message
August 7th, 2020

It was a pleasure to work with this company. They worked with me to find the right product, suggested a tailor made solution, had it ready in record time and it arrived also in record time.

Thumbnail of user iang108
1 review
0 helpful votes
  • Send Message
March 19th, 2019
Verified purchase

I ordered, I paid, I received the goods. The goods were cheap chinese motorcycle lights, they work as expected. As always buy at your own risk and always review the sellers details first.

Thumbnail of user tylerf65
1 review
0 helpful votes
  • Send Message
August 19th, 2019
Verified purchase

It took time to find the right manufacture, but once I did, and received the product. I was pleasantly surprised at the quality, and the functionality of the product. Ordering again.

Thumbnail of user arunk87
1 review
0 helpful votes
  • Send Message
August 13th, 2019
Verified purchase

Though service is very good but money transfer by credit card is painful on it service charge. Because no other online business site take service charge for transfer of money by credit card.

Thumbnail of user anishv1
1 review
0 helpful votes
  • Send Message
April 11th, 2019
Verified purchase

The supplier is always good and on time response to every question. The machine and parts quality is top brand. Fully satisfied with the quality and service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

How do I know I can trust these reviews about Alibaba?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibaba?