Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Based on my experienced dongzan have a good quality products and ontime services.
Im recommended this supplier to all buyers.
Ok and recommended as good supplier
My brother is a lead coach for his own non-profit soccer team for our city's local soccer league and he was told by his friend to order some jerseys for the team. He had no where to start when another friend of his suggested that he orders them from Alibaba.com.
It was worth to give it a try.
His first step was to contact a sports company that manufactures proffesional jerseys for professional sports teams. Hong Ye Sports was the company that my brother bumped into and he ended up contacting with the seller through facebook! He sent the inquiries and concept designs for his team jersey as exactly as described. It was perfect. They asked for $1,480 for both the sample costs and the real delivery because the seller said that they produce jerseys for the professional teams with a HIGH QUALITY material.
We all understood that.
As it was shipped, 15 days later it came on our doorstep at the perfect time.
2 kits of 24 jerseys- one home and one away- was in a perfect quality and shape as they were individually packed in clear plastic wrappers.
Perfect experience with the orders!
I recommend this company. Never scammed by them!: D
P. S: I was also thinking to buy fake Beys from there.
I have used Alibaba for different bought now and can say all were very professional and everybody was really helpful, I would use Alibaba always again
It was my first time ordering thru ALIBABA.COM.
Honestly, a great experience, the shipping was quick, easy transaction with a credit card. I highly recommend ALIBABA.com
Very professional and delivery on time I recomend Alibaba and I will do business again.
I had a issue with one of my orders before and they refaund all my money back without any problems
It is obvious that Alibaba people work hard to achieve their goal. But most of all, it is nice to see that their goal is very clear and a true breaktrough for international trade and society.
I was sending an email last week to Alibaba to claim that Runshine was supplying me a Log Spitter 5.5 HP diesel / 20 Ton while I prepaid to order a 30 Ton 9.5HP diesel. I detected this very late after contacting the manufacturer of the diesel engine Lifan. They confirmed me that I received from Runshine a much lower powered engine and oil pump was also only 11GPM instead of 16GPM. Nobody at Alibaba gives me answer or make proposal to resolve the problem or to refund the higher price I paid for
I ordered a hot tub with TRADE assurance, you cant call this company, the trade assurance is a joke, THEY WILL NOT GET INVOLVED, THEY WILL NOT GET YOU A REFUND, YOU HAVE ONLY A FEW DAYS. I GOT A HOT TUB ORDERED IN AUGUST, WASNT DELIVERED UNTIL OCTOBER, SHIPPED BY BOAT, THE VENDOR PETER LEE, LIED MANY TIMES, LEFT INFORMATION OUT, CHARGED MORE THAN HE SAID, WHEN IT GOT HERE TO THE US NOBODY CAN OPPERATE IT, HE SAID YOU JUST PLUG IT IN, ELECTRICIAN HAS BEEN HERE WILL HAVE TO COME BACK... ALIBABA WONT EVEN LET ME WARN OTHERS S... ITS BEEN TOO LONG, WELL IT TOOK MONTHS TO GET HERE, AND YOU JUST DONT WANT TO OVER ANYTHING PERSONAL FROM THE SITE ESPECIALLY A LARGE ITEM SHIPPED BY BOAT... DONT TRUST THESE PEOPLE, THEY DIDNT CARE ABOUT US, JUST THE LYING VENDer!
We are very satisfy with the buy the seller did everything it was on their hands to help and succed with excellent quality product and service! We are very happy ;)
Quite stressful on the start especially I am still learning the system but Foshan - Bruce is always there to help me up to the time i got the items.
Thanks Bruce
Alibaba doesn't deserve even 1 star, I would like to give all the compliments to the company Ningbo Paide Outdoor Products Co., Ltd. When I made decision to buy kayak from China, I made contact with all companies in China to check the offers, but this company was the best from all. I was in touch with Nicole from factory and she was great and professional, but after that I wanted some extra service with shipping because I live in Europe and its was very particular service, so at that time manager Summer step on the floor, and she did amazing job, extremely fast, and efficient and lovely person who did above and beyond to make everything happened. In my business I deal with 5000 customers every day and I know what is mean when you have somebody like this in your team, and Summer exceed that expectations. Company should be proud on her. I will buy again in the future. They deserved 10 stars. If you want to make any business with factory, do it with factory directly, do
not involve Alibaba, because Alibaba is useless.
Great product. Very colorful and well made. Fast shipping and well packaged. All individually wrapped, clean and defect free. We are very happy with this company and their service. Great job.
The quality products offered on Alibaba can be purchased at very low price because they offer bulk quantitys. The vendors are very proffesional and communicate very well.
Very please with tthe service I received from the supplier. Great communication, fast shipping and great quality. I will will be buying from them again in the future.
Very good experience. Easy to follow the order, the communication, etc.
If Alibaba continue to filter their suplliers to keep only good ones, they will rock the world!
Unfortunetly the postage cost is high compared to the long delivery time. This aspect changes the attractive product price to a less attractive business case.
My supplier named WILL was very understanding and he was very helpful til I was comfortable with each product. He made sure the transaction was smooth and no hassle til the very end.
I found what I was looking for easily. Suppliers are rated according to their successfull business ratings. I picked a well rated supplier and purchased what I needed.
From the first contact Alibaba was there to make sure I get worry free service!
As a result I received excellent service from both the wendor and Alibaba.
Everything is easy to find. The chatbox between the customer and the business owner removes my doubts of buying something from this site. This is the best way to find products i need.
The Alibaba Plateform if very good between Buyers and sellers. I have been very pleased with Alibaba. The website is very easy to use and seems to have solutions for any potential problem
Great platform to reach out to hundreds of qualified suppliers. The time of reply is very quick.
It's very benefital to have the opportunity to set suitable filters when looking for suppliers. Thanks
Dear sirs/dear Madam,
It took approx 7 days from the import handling to our home.
It was also not possible to track the goods from Amsterdam to our home.
With best regards
J. J. Westenbrink
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Leo,
This is Echo from Alibaba International Service. I am sorry to learn about your unhappy experience with one of our suppliers. And with the current information, I am sorry that I cannot locate a matching account nor a matching complaint case in the database.
Therefore, if you have not submitted a case to us, you are suggested to submit it via the Complaint Center at: http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
We will do our best to assist you accordingly. I sincerely hope your problem to be sorted out soon.
Regards,
Echo
Alibaba International Customer Service