Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I WANT TO GIVE AS A SUGGESTION, TO NOT CONSIDER DELIVERY DONE, " UNTILL " THE BUYER SAYS YES...
IN MY CASE, THE PURCHASE WAS CLOSED AND DELIVERIED BUT THE PRODUCTS WAS STILL AT THE PORT, WAITING CLEARANCE...
Execution of my order is very fast. I am happy with the quick delivery and my customer is also Happy. Ms. Sally is very responsive on my questions.
HiSynergy Enterprises
Despite the delay caused by COVID-19, the seller did everything possible to expedite the process, for which I am very grateful. The product corresponds to the description. I recommend it!
I was worried about dealing with a company so far away... what if there were quality issues etc?
I needn't have worried. The company I dealt with have been great
Cosy is very patient and professional in supporting my business. The tumbler quality is excellent, more than expected. Wii work with this supplier more and more in the coming orders
All went smoothly. The courrier service firstly missed the package. The supplier did the needful to locate it and make it reaches me as quick as possible
We are happy about the goods and fast delivery. Sspecially the appearance and packing look nice. We are looking forward to further cooperation in the near future.
This WHOLE ORDER WAS AMAZING! This Supplier passed my expectations and went BEYOND! The Quality is FANTASTIC, The Material is FANTASTIC, The work is FANTASTIC! This will be on EVERY item I ordered because it's truly that AMAZING! Thank you so much for your patience and time with us, we DEFINITLY will be ordering REAL SOON IN HUGE BULKS :)
Tip for consumers:
MAKE SURE YOU DO YOUR RESEARCH. IF YOU DON'T TAKE THE TIME TO WEED OUT ALL OF THE VERIFIED AND VAILD MANUFACTURS OR SUPPLIERS THEN PLEASE DON'T TAKE IT OUT ON THE COMPANY. IT'S YOUR JOB TO DO YOUR RESEARCH, THERE ARE TONS OF GREAT TRUE RELIABLE SUPPLIERS AND MANUFACTURS YOU JUST HAVE TO TAKE THE TIME OUT YOUR DAY TO DO THE REASEARCH. ALSO, DON'T BE AFARID TO ASK FOR HELP! WHEN I FIRST STARTED USING THE SITE, I ALWAYS WENT TO CUSTOMER SERVICE ABOUT ANYTHING I DIDN'T UNDERSTAND OR THAT CONFUSED ME
Products used:
ALL OF THEM
This company provides the best and most accurate service. The product is top, the shipment fast, the info accurate and the reaction time hyperfast.
A dream to do business with, there is no better.
Their customer service was amazing. And product and communication everything was amazing experiences so far.
I'll defiantely use it again their services. Thank you
All was very helpfull to complete an order with the easiest way. Order, payment, shipment with only one easy to handle web page. The best way to buy online.
I paid all that money for my shoes and I received two separate boxes of shoes on separate dates and still didn't get all of my shoes. I am really mad and the supplier failed to reach outm
I had a great experience with Alibaba. I will be placing another order with my supplier soon. The customer service was great even though I thought I wouldn't be.
Simple and great prices. I am a new user and I had a great first experience. I ordered 500pcs to be delivered by air within 3 days and it was a great success and very cheap, Thank you.
Thank you for everything!
The order was easy and fast i like to visit the site and do business with the seller, fast and easy thanks alibaba
Guy Arseneau
Good morning I am posting today to state buyer beware all is not what it seems and you dont have any protection against scam suppliers. Wuxi fun toy company limited To cut a long story short i had ordered initially 95 items from a supplier only 55 items were in the box i opened a dispute the suppliers argument was they sent 10kg package so therefor not liable correct me if im wrong but my contract was for 95 items not 10kg both the supplier and alibaba customer service (so called) were hung up on this 10kg and wouldnt let it go no matter how many times i explained the contract was for 95 items not 10kg to explain simpler i stated if i order 95 items and the supplier sends me a box of sand that weighs 10kg thats fine as 10kg was sent after 2 months of evidence uploading and counter arguing i get an email stating they have decided to side with the supplier as the weight of the box was 10kg and i have to now take it out with the courier which again my contract was not with so not my issue again (so called) customer service cant use any common sense so as the post states buyer beware you are not as covered as you may think
I'm very happy with the service provided by the seller: easy to communicate with, and very helpful, quick replay to question and very reactif, the goods arrived in time and was just perfect.
We found a supplier that was very efficient and easy to work with. Ziana was prompt to our needs and patient with our requests. Look forward to working with her again.
Good service but dificult to describe product search, responses are not accurate. When I write the product on the search place I get products that are partly responding the exact search
Good product and responsive seller. I recommend this seller and the product they are producing. I bought bicycle lights for my ebike, and the goods arrived on time and work perfectly.
Although this was my first expirience using ALibaba, it was an enjoyable one. The webiste makes it easy for you to find whatever it is youre looking for! If for whatever reason, you cannot find what you're looking for, there is an option for you to put an RFQ in, which allows maufacturers to reach out to YOU based on your needs and wants.
Very good business website product and very good services.
Easy to use
All waranty are taken, we buy on alibaba since 2012 and we always find new product and new supplier with very good skill.
The hats turned out great and the process was easy. Tolanx was very helpful and walked me through the design, samples, and ultimately production of great branded hats for my business.
Very good experience with this supplier. Easy to work with, helpful and very kind. Definitly we will keep working with them and we will look forward to our future business together
You did nice job rita and thanks to chunna jewellery. Hope in future you give me latest and trendy products.my experience with chunna jewellery was nice
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.