• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user andreat215
1 review
0 helpful votes
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June 12th, 2020

I have dealt with quite a few other companies and by far this is the best. In less than a month I am on my third order and anticipate more orders and larger quantities. I have checked all our garments and no faults. The quality and design are amazing. The customer service I have received is also amazing and I know I could trust 27 to give me the beer possible quote going for shipment.

Thumbnail of user amym738
1 review
0 helpful votes
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August 1st, 2019
Verified purchase

Alibaba is a great site to connect suppliers with buyers. I use this for all my mass purchasing needs and I highly recommend it to others as well. Alibaba works well because there are a number of features to ensure that both parties are getting their part of the bargain.

Thumbnail of user robm324
1 review
0 helpful votes
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November 20th, 2019

This was the first time I worked with an overseas printer for our point of purchase display and I am thrilled with the the results. It takes a bit of getting used to the time zone differences, but my contact was very willing to help and work with me to get the product I needed when I needed it by. Overall very good quality. I would highly recommend getting a softproof pdf sent to you before going to print, however. I'm quite satisfied and will be using them for my next project.

Thumbnail of user jocelyna22
1 review
0 helpful votes
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May 24th, 2019
Verified purchase

The supplier has been very accommodating & very patient answering all my inquiries. Ms. Emily was really a big help to me since this is my first venture and my first time with Alibaba. Alibaba makes us very secured in our transaction overseas. Thank you Alibaba, you are highly recommended

Thumbnail of user philipb577
1 review
1 helpful vote
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June 4th, 2022
Verified purchase

I ordered a product and paid VAT on order. Shipper created wrong documentation. And I had to pay tax and charges again on product arrival in my country. I asked for refund of this, but got no sensible response from Alibaba, while this was clearly a fault on senders end.
I spent a lot of time in chats and replying to emails, but they don't seem to understand the difference between DHL and Fedex processes and documentation. Never agian!

Tip for consumers:
Make sure you get detailed specifications and that sender AND SHIPPER provide proper documentation for VAT

Products used:
nothing.

Thumbnail of user muhammadi75
1 review
0 helpful votes
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June 19th, 2020

Your water pump is reliable in quality and worth purchasing! We will return the order again.We have purchased water pumps from other factory I compared you with them I think you are the best supplier in China.So I choose cooperate with you. After get the goods I find my choice is right.

Thumbnail of user benjaminb477
1 review
0 helpful votes
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October 25th, 2021
Verified purchase

We received the goods and they were in very good quality. There was a great delay until the goods were even shipped and we were kind of upset about it, because we had to ask the supplier why it was'nt shipped yet, even though we had a tracking ID that did not work. The answer was, that they did it because of Ali Baba. Long story short, great goods... we are very satisfied with the quality and will order again. But the delivery time definitely has to be ALOT better next time around. Communication was good as well, whenever I had a question.

Tip for consumers:
It's a great site and a great supplier. I would just ask them to make sure the shipping time is what they say it will be.

Products used:
We bought the beautiful Crystals

Thumbnail of user vickiv82
1 review
0 helpful votes
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August 11th, 2020

Site communications and ordering pages, with use of the ratings, supply company backgrounds and Trade Assurance gave me confidence in ordering. VERY easy and a great way to keep record of communications, financial transactions and shipping with manufacturers. It is buyer beware, I did a lot of manufacturer research before spending any money!

Thumbnail of user erikas176
1 review
0 helpful votes
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October 11th, 2020

In September 2020 I ordered pumice stones from Yiwu Yozeal Commodity Co., Ltd. The goods were shipped on time, properly packaged and without defects. I experienced very professional service. I would also like to thank to Carmen Ho how was dealing with my order. He was very patient and professional. Thank you Carmen!

Thumbnail of user meae
1 review
0 helpful votes
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August 26th, 2019
Verified purchase

I love this company. I won't purchase hair from anyone else. Lace is thin & very light in color! So it can always be customize & tinted to perfection, literally melts in the skin. The hair quality is excellent. I recently straightened my Deep Curly texture bone straight & it literally reverted back to its original texture as soon as I wet it with water. They are very friendly & overall great people to work with, honestly!

Thumbnail of user dukej9
1 review
0 helpful votes
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September 16th, 2020

I have have had great success with Ali Baba. Follow their guidelines for safe trans actions. Do your research of what you are looking for. Check more than one vendor, prices vary. Was quoted $150.00 from one supplier, got exact replacement from original manufacturer for $32.50. I have had suppliers help me to find other suppliers. Business is business, do your home work. Love Ali Baba

Thumbnail of user shanea116
1 review
0 helpful votes
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June 17th, 2020

In total, I have dealt with 4 different suppliers of which I have placed decent sized orders with. Everything has gone smoothly. I feel pretty safe using Alibaba as a way to connect with suppliers. The marketplace seems to take many steps and precautions to ensure a safe transaction between both seller and buyer. Tools provided to buyers are numerous and get better all the time.

Thumbnail of user alistaird1
1 review
0 helpful votes
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December 22nd, 2019

Alibaba creates a wonderful opportunity to connect with factories/suppliers and bring your ideas to reality. It was my first time working with an overseas factory directly, and I have no regrets. Shantou Chenghai Shenglan Toys Trading is easy to work with and very responsive. My sales representative Lin Coco, was very patient and willing to customize the slime according to my needs. Slime was just as advertised when I received the samples. I like the quality of their slime, it is easy to manage and not overly sticky but stretches nicely. Look forward to continuing to doing more business with them.

Thumbnail of user erichh28
1 review
0 helpful votes
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June 23rd, 2020

When I'm looking for a good deal and many options, I often look to alibaba. They usually come through with what I'm looking for at a good price. I also like the many forms of payment options they have now. Made the purchase a bit simpler on my end this time around as I didn't have to do any bank transfers or use western union, etc...

Thumbnail of user dreak1
1 review
1 helpful vote
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November 1st, 2020

Months ago I ordered some jerseys. Got them super fast, but they were not the right sizes. Sent email. Asking for right ones, got that shipment right away, still wrong size. Been waiting for weeks and weeks. Still no jersey. This is extremely frustrating and no response to email. Tracking number shows they still haven't moved in 3 weeks from China.

Thumbnail of user rhodan6
1 review
1 helpful vote
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August 4th, 2020

I ordered two 30 in wig from this company both deep wave. The hair is not true to the length and when i tell you i never had human hair that matted up after 1 week. I contacted the seller and she told me i didn't know how to properly take care of the hair. I'm a licensed cosmetologist i know everything about hair. I then send her pictures of the wigs and she still continues asking me did i use the right shampoo or did i comb it. Everybody knows you don't comb curly hair. I'm highly upset that i spent my hard earned money on this company and they are taking this matter to be a joke. Please please guys do not i repeat do not order from this company if you want to invest in a good long term wig!

Thumbnail of user ricardof44
3 reviews
0 helpful votes
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April 24th, 2019
Verified purchase

My experience was very smooth without flaw. I received an answer to my question about product details and you answered it. Purchasing items was easy and my shipping costs was reasonable based on were it came from. Tammy helped me and I am very thankful for a professional, knowledgeable sales representative that really made the entire experience a joy. Thanks Tammy!

Thumbnail of user jimy51
1 review
0 helpful votes
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September 11th, 2019
Verified purchase

So far it has been great. Trade assurance orders are a little confusing at times. The pricing advertised is never the actual pricing I think that should change to reflect the actual prices instead of a "bait and switch" tactic by the suppliers.

Thumbnail of user maxb455
1 review
1 helpful vote
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December 6th, 2020

Great cheap goods but you have to research and make sure the sellers are legit to avoid having trouble. Mine went without a hitch since I did my homework. The seller I dealt with was fast to respond and super healpful. Super happy.

Thumbnail of user dalep102
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

Painless and smooth purchase. Was my first time using Alibaba and buying from a Chinese company and was a bit nervous but Alibaba's guarantee to protect you and your money put me at ease. Product arrived quite quickly and in perfect working order.

Thumbnail of user johnb2610
1 review
0 helpful votes
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May 29th, 2019
Verified purchase

My wife loves him, just needs a softer penis for it to be realistic, she likes how soft and smooth his skin is, it came securely packaged and was sent quick, it is a very good priced doll and makes bedroom fun better

Thumbnail of user silasm39
1 review
0 helpful votes
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March 14th, 2020

It was my first time to use Alibaba and i was impressed by the services.
Using Alibaba's Trade Assurance, is nice knowing that if there is a problem that they will help take care of it or help get a refund. Very impressive.

Thumbnail of user vincentp147
1 review
0 helpful votes
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August 27th, 2020

Supplier was a big help from the first time I contacted him about shipping costs. His answers were very easy to understand and he stayed in contact with me all the way until the order arrived! I was totally impressed with every part of this order and will definitely use him again in the future! If you are new to ordering from China don't be afraid to order from this supplier as he is honest, sincere and treated me the way I like to be treated!

Thumbnail of user sukhjinders5
1 review
0 helpful votes
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July 5th, 2019
Verified purchase

Everything was very clear about the product costing, quality and shipping charges. But i could not find out the custom charges on Alibaba website that i had paid to courier company before receiving the consignment.

Thumbnail of user narendram5
1 review
0 helpful votes
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December 25th, 2020

This allows global reach for a diverse set of countries and its people. The ability to transact business across the globe and have the product ship you without leaving your home or office. Its amazing

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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