• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
141
Neutral
3
Negative
35

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

customer service (611) trade assurance (621) quality products (376) product quality (185) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user yingl16
1 review
0 helpful votes
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September 12th, 2019
Verified purchase

Alibaba provided a huge supplier market for us to choose the best vendor to fit our needs. The alipay is very simple, straight and efficient.

Thumbnail of user carloa24
1 review
1 helpful vote
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March 28th, 2019
Verified purchase

Very positive experience. I am 100% satisfied and my company made a vey good deal. Everything went good and as expected. No surprises at all.

Thumbnail of user eyalc1
1 review
0 helpful votes
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June 16th, 2020

Supplier was very helpful and courteous. Shipping was on time and took only 4 days!
I will certainly recommend to all of my friends,
Eyal

Thumbnail of user andresa44
1 review
0 helpful votes
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January 15th, 2020

The shipment was taking to long and I couldn't get in touch with alibaba to have news about it. Supplier was very helpful for this.

Thumbnail of user muhammadg14
1 review
0 helpful votes
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December 3rd, 2020

Did as they commited to do. Very fast and quick response to customers and this is my first experience about shipment that was amazing. Thanks

Thumbnail of user phadungratc
1 review
0 helpful votes
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October 9th, 2020

I like this. Easy to trade. There are many goods that can finding. But we have to beware SCAMMER, Alibaba should improve about this metter.

Thumbnail of user graceannc
1 review
0 helpful votes
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April 22nd, 2019
Verified purchase

Great but smaller than expected next time will have to order bigger sizes.The price was very resonable and the quality of the material was good.

Thumbnail of user gabrielat14
1 review
0 helpful votes
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July 14th, 2019
Verified purchase

I am really satisfied with the service provided by Alibaba. It is a great place to do business. I totally recommend it. Thanks for erverything!

Thumbnail of user carlosz28
1 review
0 helpful votes
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July 12th, 2019
Verified purchase

Good experience buying, supplier was ready to answer any question, ship on time and good materials quality, let see how this goes on my bussiness.

Thumbnail of user mashhoods
1 review
1 helpful vote
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April 7th, 2019
Verified purchase

Follow up was good, shipment contain all cartoon designs, while I was expecting mixed designs including without cartoons.

Service
Value
Shipping
Quality
Thumbnail of user salamh7
1 review
0 helpful votes
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March 12th, 2023

Good quality and classy handling
I will repeat the order
The process is successful, everything will be easy

Service
Value
Shipping
Returns
Quality
Thumbnail of user cyndeew6
1 review
0 helpful votes
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December 9th, 2019

A safe way to purchase wholesale quality items. Fast and safe delivery. This was a very good experience.

Thumbnail of user marlons25
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

Evertime i placeorder problem with my payment type customer service suck if i did not trust my supplier or beendooing buisness prior i would be out of buisness. Causei have to use of ali payments

Thumbnail of user miguelm568
1 review
0 helpful votes
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June 30th, 2023

Good suppliers on the platform, fast, humble, professional, any day and any time, open to any change in order, promptness and professionalism.

Thumbnail of user badm
1 review
3 helpful votes
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March 11th, 2017

Bought a camera slider from Shenzhen Dslrk Technology Co., LTD. on alibaba.com. Placed order 28th of january,"because of the chinese new year holiday"my order was shipped on the 9th of february. Tought, ok, should be fine. Got tracking nr, was told it should be updated after 7-10 working days, there was nothing happening and I contacted seller why nothing is happening with the tracking he gave me another one-the first nr was not the tracking nr. Got the parcel on the 20th of february. Seemed to be fine, the dhl guy left. When I started to put it together I realised there are two wheels missing that hold the belt firm on the motor. I can not use the slider ever since.the seller gave me another tracking nr-he posted the missing part with china mail, tracking was showing movement till 27th of february, all the checkpoint in chinese. I tough it has left the country as after there was no activity, contacted royal mail UK with the tracking nr-they know nothing about the parcel and they asked me to get in touch with the seller and I am CURIOUSLY waiting..

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Hi Dad, have you got your product already? If not, please send me a private message with your regsitered email address and your order number, let me check it for you. Thanks. :)

Thumbnail of user samanthah346
1 review
0 helpful votes
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December 4th, 2020

I'm really happy with the service provided, especially the trade assurance which means I can buy with confidence

Thumbnail of user vanessap178
1 review
0 helpful votes
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November 22nd, 2020

Best products and good value for money. I love all my products and easy to use. Will continue to buy from here

Thumbnail of user ibiyep
4 reviews
4 helpful votes
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June 13th, 2019

I ordered a wristwatch from Alibaba website, delivery was on time and product was as pictured! It was quite a great experience.

Thumbnail of user jacobs376
1 review
0 helpful votes
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November 11th, 2019

Worke with this platform, frequently, to obtain quotations and find suppliers. Very satisfied with the variety and also of the buy assurances.

Thumbnail of user jenelw
1 review
0 helpful votes
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September 10th, 2020

The stickers I ordered came to me in perfect condition. They were everything I hoped for. I will buy again and again!

Thumbnail of user davidh4286
1 review
0 helpful votes
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July 23rd, 2020

Great Seller would work with again Li was very helpful in getting my design for a poor image to a top quality Flag.

Thumbnail of user jairoc10
1 review
0 helpful votes
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August 11th, 2020

The keyrings were great. I was very happy with the result. You did an exclusive job. Note 1000.
Thank you very much.

Products used:
I bought 500 personalized keychains. They were great. The keyrings were great. I was very happy with the result. You did an exclusive job. Note 1000.
Thank you very much.

Service
Value
Shipping
Returns
Quality
Thumbnail of user oussamag1
1 review
0 helpful votes
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May 9th, 2019
Verified purchase

I would like to thank you for the Good service and shipping on time good packaging flexible contacts with factory sales team Joyce Zhu

Thumbnail of user barbaram1284
1 review
0 helpful votes
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August 20th, 2020

I was looking for a good multifunctional machine for my treatments and I found it! Beautiful, god quality and easy to use!

Tip for consumers:
The customer service Is the best of this purchase

Products used:
Multifuncional facial machine

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadi71
1 review
0 helpful votes
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March 27th, 2020

The delivery was fast, the goods was not damaged. All comes in perfect condition.
Just be inform to check the led lights.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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