• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user usmanh6
1 review
0 helpful votes
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August 20th, 2019
Verified purchase

Its was my first order on alibaba. Now i want to say thanks this dealer. Who guide me step by step. Ship very fast.in just 5 days.and give awesome quality. No ome demage. All are ok.and and 100% good condition. Thanks company. Thanks alibaba. Keep it up

Thumbnail of user jeremym720
1 review
0 helpful votes
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July 9th, 2020

We really like this supplier. They delivered high quality product, on time and took great care during the entire process.

We'll certainly work with them again and would recommend their services to anyone interested in EKG Patches.

Thumbnail of user manuelh46
1 review
0 helpful votes
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June 8th, 2019
Verified purchase

Shenzhen Jiachebao Technology produces high quality products. We are very pleased with the sample delivery and will hopefully make the bulk order as soon as possible after some arrangements. Thank you at this point. On continued good business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user eladr
1 review
0 helpful votes
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August 27th, 2019
Verified purchase

The first two machines were purchased 3 years ago and they are still working great. This is our second order, we bought 10 sets, all arrived in good condition. Would recommend DANREL company due to the good quality and excellent service.

Thumbnail of user marekh3
1 review
2 helpful votes
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December 13th, 2017

Perfect response - I have to wrote 2 times, because my 1st request was very general, but on second, exact definition the communication was very smooth, even during weekend! And late work hours)
Service parts was in nearly new state - only cosmetic flaws easy to remove, seems like every part passed high QA
Fantastic price - different offers around globe was 4-5times more expensive
Fast delivery - only 9 days until it reach me after contract(incl. Tax office etc.)

Thumbnail of user brendanm56
1 review
0 helpful votes
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April 20th, 2019
Verified purchase

This was a flawless experience. From start to finish, any worries or concerns with the process were simply my own over thinking. This trade couldn't have been more easy. I am 100% satisfied and very pleased to say I will use Alibaba again.

A+ experience, beyond question.

Service
Value
Shipping
Quality
Thumbnail of user progd
1 review
0 helpful votes
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September 17th, 2020

Without alibaba, for sure, life could not be possible especially in this Covid19 lockdown period,

It's truly hard to find words to explain how alibaba always makes difference in my tech life.
Whenever I think about a digital or hi-tech solution, alibaba comes directly on table and at first place.

It's through alibaba, I have started digitizing African continent by making connection to suppliers from China,
Passing orders, securely paying online and make daily follow-up of my shipments.

Life has changed
Want to change your life?
Think alibaba & control the world on the cloud where covid19 can't arrive.

Order globally, deliver locally

Tip for consumers:
Choose wisely, Order now, Change your fife

Products used:
Mifare 1k RFID Cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user christiand111
1 review
0 helpful votes
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November 13th, 2019

Quite difficult to find wat your looking for, but peoples are very friendly et ready to help you. I just have been a little bit anxious about the paiement, Ali baba didn't noticed very rapidly and i still received invitations to pay two days after paying, using tt system

Thumbnail of user terryb414
1 review
0 helpful votes
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August 6th, 2019
Verified purchase

Very satisfied, received my product within 8 days. Products arrived rapidly, no damage to the box on the exterior and alot less inside. Had a professional approach from start to finish. Thank you Mrs Andrea :)

Thumbnail of user peterc528
2 reviews
0 helpful votes
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November 11th, 2019

For over 1 and a half years. AromaEasy Team has never failed me. Mini pure oil diffuser with color changing. So fantastic. They're very professional in custom design and helped answer all my questions in a timely matter. Communication throughout was great the transaction.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trevord54
1 review
0 helpful votes
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June 25th, 2019
Verified purchase

Alibaba is a good format to find manufacturers in and around Aisa. There are two problems though, their search engine for products needs more refining as I hadd too many unrelated products popping up in search. And their message facility gets confused when I get several messages but hangs or stays on one manufacturer and will not let me see the rest.

Thumbnail of user sagyg
1 review
5 helpful votes
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August 2nd, 2018

It was the worst buying experience in my life! After 7 months negotiations and 2 disputes opened I stay with very low quality, broken machines. Don't believe for what their statements regarding Buyer protecting! It's all one big BOOLSHEET! Once you paid your money if something going wrong you will never get it back! Don't waste your time and money! Stay away from making deal via this site. Those people have no idea what os fair trade and what is customer service in civilized world!

Thumbnail of user carolineb144
1 review
0 helpful votes
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November 7th, 2019

It's my fourth time I buy products from Alibaba in China for my business and I'm quite satisfied with the service, quick answer when you have a question, crazy prices, and attended quality I need to work with.
I just wish the packages had less plastic and more recycled paper to wrap the products in!

Products used:
popsockets in white and black

Thumbnail of user lindneya
1 review
0 helpful votes
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March 30th, 2019
Verified purchase

As a first time user of the platform, I was highly skeptical and doubtful. I was very pleased with the promptitude of communication from the different suppliers I contacted and their reaction time with my queries. Added to that, alibaba's order protection reassured me that there won't be delay in shipping my product as they impose a time frame within which the supplier has to ship the product otherwise they can suffer penalties.
Finally, the expense appearing in my credit card was clearly labelled alibaba so that I could trust using my bank card with their paying service.
Overall, for a first experience, I was thoroughly reassured of the legitimacy and happy with the suppliers availability even after I had received my package. Will be using again for sure! As a matter of fact, I am already:-):-):-)!

Thumbnail of user jakec97
1 review
0 helpful votes
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July 9th, 2019
Verified purchase

Alibaba has made it extremely easy to order from factories or companies in China. I believe they try to make it as safe as possible, but you also have to be wary and use common sense. Reputable vendors have a longer history, gold supplier badges and Alibaba also offers Free Trade Assurance for those making the purchase. I am very impressed that Alibaba has been able to pull this off and help unite businesses on this Global B2B platform, as well as uniting our two countries (USA & China) together. You guys are doing an excellent job!

Thumbnail of user maritzae5
1 review
0 helpful votes
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January 17th, 2020

Yiwu Shuisheng Jewelry Co., Ltd... very professional! Although receiving the merchandise took a little longer than expected, we are very satisfy with the supplier. Our past and present experiences have been always great.

Thumbnail of user howarda45
1 review
0 helpful votes
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October 21st, 2019
Verified purchase

The overall experience was good but when i asked a question it takes several days to get a response, the live chat never works and the answers i receive are not clear. I received my order in a reasonable time and in good condition if we could just fix the communication issue it would be great.

Thumbnail of user mikam26
1 review
0 helpful votes
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July 28th, 2019
Verified purchase

In the end I managed to place an order and everything went fine. But i spent many many hours investigating products, vendors, etc.

The reason for that is the difficulty of the Alibaba-website. Too much irrelevant stuff on one page. You really have to read everything through carefully and memorize paths. Different payment methods, Trade Assurance.

Please make very simple user experience. Shouldn't a Trade Assurance, overall security be a default for every transaction. If you think in another way, pay less and get uncertainty and you might lose your money.

Thanks

Thumbnail of user diggoryv
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

Being new to trading internationally, Alibaba' s experienced service team, affiliated suppliers and shipping services, guided us professionally and promptly. We received our product on time and in excellent condition. Looking forward to future dealings.

Gilbert Maurice
President, DigSwagR Music

Thumbnail of user yusufs27
1 review
0 helpful votes
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October 7th, 2020

I have shopped at a lot of other online stores but Alibaba seems to just be the best.
The suppliers are very helpful and its always nice that you can chat to them and ask them questions about the product. There some amazing products/Gadgets on Alibaba for very decent prices compared to he other online stores.

Thumbnail of user dmitryk47
2 reviews
0 helpful votes
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January 28th, 2020

It is easy to be lost among all the offers but if you spend enough time you will be presently surprised with your experience. I spent about 4 weeks going back and forth with multiple suppliers about cake and chocolate boxes for my needs. Prices had a big range for the same products. Delivery with DDP terms was different too and made a big impact on final cost. However, I managed to find 2 great suppliers who completely satisfied me with purchasing experience and product quality!

I would definatly recommend to buy from here if you have a chance to buy bigger stock, wait 3-4 month and spend time searching for best deal! Do not rely on some of the sales manager words that their deal is the best - it is not true - shop around and find your best choice!

Tip for consumers:
Do not rush - take your time to search

Products used:
Chocolate and Cake carton boxes

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcelg24
1 review
3 helpful votes
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February 1st, 2020

We are waiting since months for a $3'900 delivery from a supplier (Shenzhen Hengyuxin Mechanical Technology Co.). I've contacted Alibaba, but nothing happens. Very disappointing, as we can not deliver our product to our customer, because of this missing part.

Thumbnail of user petov
1 review
0 helpful votes
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August 23rd, 2019
Verified purchase

Satisfied. My first time order was with a trade assurance and verified company.
Everything came in nicely packed they told me 7days came in 10 days but im just glad I didn't get robbed for my money and product is how its described.
Thank you

Thumbnail of user dwaynek16
1 review
0 helpful votes
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August 21st, 2019
Verified purchase

Very positive experience! Definitely will do it again! Rita at Nanrobot was excellent in providing top line customer service that would encourage me to purchase from this company again in future.

Regards,

Dwayne

Thumbnail of user sverdlovn
1 review
0 helpful votes
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August 27th, 2019
Verified purchase

It was my first order at Alibaba.com.(bafang max kit with some additional parts) I am very satisfied with all process. Price is reasonable, seller is very responsive and helpful, shipping time is unbelievably short(less than a week). Highly recommended seller. One small minus (not critical): the package can use more soft white foam to protect the motor.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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