Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I have shopped at a lot of other online stores but Alibaba seems to just be the best.
The suppliers are very helpful and its always nice that you can chat to them and ask them questions about the product. There some amazing products/Gadgets on Alibaba for very decent prices compared to he other online stores.
The supplier name is Wuhan Fengwanting Trading Co., Ltd.
Its agent is DMA Logistics Inc.
This companies are frauds. Stay away.
He got my money us$855 and kept lying.
I went a Alibaba dispute process but the guy handled this matter does not even understand.
Alibaba actually does nothing.
Helpful in all respect. Wast variety of products across the china. Nicely managed site with proper details about the product listed.
Products used:
CAR MULTI MEDIA PLAYER & DIGITAL INSTRUMENT CLUSTER .
I want to thank Shyzou outside furniture for their reliability and never-ending choice of models. Miss Vicki, particularly, had a big patience in satisfying me in all the details during my order. Thank to Alibaba that guarantees everything.
I just recently made my first order with Alibaba and was pleasantly surprised with just how easy it was. I thought it might be a bit different, than what I'm used to just because of the cultural difference, but that wasn't the case. Any American who has used Amazon can use this just as easy, if not easier. Plus I found that using Alibaba was actually better than the other online retail conglomerates since here you are still able to work directly with the actual seller, in many cases live, and not some middleman at the website. If you are looking for an easy, stress-free experience to purchase almost anything, then your hunt is over.
I ordered an LED flashlight, it arrived today, 10 days after being shipped. Upon inspection the charger fell apart the first time I tried to use it. There's an 'Open Dispute' button my account, which i immediately tried to do, but this wouldn't work. I contacted Ali customer Service, who were patronising and unhelpful, they said that the 10-day period for complaint was over, due to the slow shipping time. So I have no right for refund... Quite incredibly bad service; more so, just dishonest.
I don't recommend anybody buying anything from this website.
Hi Phil, based on your comment, we believe you are referring to a trade dispute on AliExpress, instead of Alibaba. Since we have no access to check the orders of AliExpress, you are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm. Hope your problem to be sorted out soon!
Makes B2B and B2C interactions easy and haven't experienced any issues since I started using it. One also has to be careful of bogus suppliers. Always read reviews and check if supplier isregistered for trade protection and Verified.
As a product design firm, our experience, sourcing manufacturing through Alibaba has been exceptional. It provides search and filtering tools that are not found elsewhere. Their trade assurance, provides a buffer towards unknown suppliers until trust is established and is actually effective (we did have to utilize it a couple of times without a hitch). Also, the shear popularity and volume of choices outclasses any other similar site. The quality of the suppliers you find is only limited by your own research potential.
This site is a joke. I was contacted to confirm what I wanted; then, the order was just cancelled without warning, additional communicationNOTHING. So ridiculous?! Save your time & money. Shop elsewhere for your own piece of mind.
Do not buy from this company for home improvement items on Alibaba. They will get the order incorrect. Shipment resulted in heavily damaged items due to poor shipping preparation. They say the refund, but wont. And they reduced their amount of agreed refund after the agreement. No replaced items were ever sent, even though at purchase they guaranteed full insurance (CIF) and they agreed to send some replacement items. They will ignore you if there are problems. They just want to take your money. Owner's name is Leena. See image for details.
Tip for consumers:
https://yxjoye.en.alibaba.com/?spm=a*******367.topnav.1.bd674fecUtdHN
I bought many products from China. Not only the quality is really under what you could buy in Europe even made in China, but there is absolutely no customer service nor real guarantee. I purchased a intercom with camera. One of the devices doesn't work properly any more. The seller doesn't reply any more and Alibaba say they are not responsible for their sellers. So my product is F...
This is my seller:
Fred Lv
Shenzhen FDL technology co., ltd
Thanks
Pierre
I bought goods from a listed Alibaba trade assured, verified company. Goods were as described, sale and delivery efficiently handled. Seller helpful and friendly with good communication. Payment via Alibaba pay portal was easy and secure.
Other reviewers seem to have had problems, but I did not.
EDK light units from Shenzhen Sunlight lighting.
Viomed Co., Ltd. Order Number: **************463
We found Alibaba excellent system, user friendly and provide necessary assurance in global trading. It provided excellent tools to help vendors and buyers. Thumbs up.
I have used Alibaba for many of my products. It is a great source for everyday products at economical prices but only if you are willing to buy in Bulk. New traders on a low budget cannot benefit from the extortionate shipping charges. Suppliers advertise prices and a very reasonable price. But when delivery charges are added, the total price per item turns out to greater than the same product being sold on Amazon or eBay!
I do find it difficult to communicate with suppliers due to language and translation barriers. The time difference between the UK and China means I have to stay awake till late or start communicating around 5 am. Furthermore, the suppliers multitask and take a long time to respond and this wastes a lot of my time.
I am working here since 8 years and added 2000+ indian exporters with Alibaba.com for their export promotion, they got satisfactory bulk order business from all over the world. Yes I don't have experience in Import and specially from China so I can't comment regarding buying through Alibaba.
Feel free if you are enthusiastic for Export promotion through Alibaba.com, means you want to Sell your products in Bulk quantity and in International Market only.
Note - I don't entertaine domestic marketer/ retailers or importer.
WhatsApp/Call: +91 - *******649 (Shiv)
Took receipt of two 60 inch carbon fiber lacrosse shafts (as samples) from Xiamen Carbonal Composite Technology via Alibaba. The process was streamlined and quick. Should the products perform as expected will reuse Alibaba for further orders
Being a novice to online trading I have found Alibaba.com an invaluable source of information and found an excellent product with an outstanding company - couldn't be more grateful for the way companies are rated on this site.
It is 9th time i am buying from Alibaba. High tech machinery, adhesives, abrasives,
Concrete polishing equipment and etc.
May be i am extremely lucky but all the time customer service outstanding, very high quality. As for pricing i do not want even discuss ( about 4 -5 times less.)
Even if not consider prices the quality and customer service exceed what i can get in USA.
Everything is customized to your needs parts and supplies available with a few days send by air for more than reasonable prices.
This is my second Alibaba purchase. It is simple to use their site. I personally only had confusion set in with customs. Everything else was smooth sailing and once I understood what was required of customs, even that wasn't too bad. I will be using for future purchases.
My experience with this company was great. Couldn't have gone any better. Shipping could be quicker. However I understood the international shortages due to the ongoing pandemic. Extremely satisfied with the product and my client will be as well once she receives her merchandise. It is exactly the same as described in the pictures. Thank you for a wonderful transaction.
Alibaba represents any vendor with no credibility checks, background assessment or the like. They are an Amazon wannabe without the credibility or morals.
One of their vendors scammed us on a total lie about the product (flower baskets) being sold through Alibaba.
Upon contacting Alibaba we learned the refund and complaint process is intentionally complicated to discourage using the site.
Alibaba is just another China based liar.
Best site to purchase items.
You have to do your due diligence but overall its the best site, you get to meet manufacturers as well as wholesalers who provide you with all the details and are ready to answer your questions. I will definitely be buying more.
I bought a beauty device which arrived and didn't work, the supplier told me to unscrew the machine and move something electrical inside. Firstly this is dangerous and unprofessional. Then the ultrasound didn't work, button at the back overheating and so I asked for a full refund. Cecilia from the dispute section, didn't deal with me fairly, I couldn't upload photos, she told me to contact through an email which didn't exist, my time was run out even though I have one hour left! Don't bother with a dispute they're all on the side of the sellers even though it's a complete faulty machine and the sellers were lying. Amy Beauty equipment manufacturers is the name of this company, beware! Do not buy from them. I have tried re opening the dispute but there is no way I can do it. I've lost 900 dollars and not a happy customer.
I ordered assembled hive frames from China on Alibaba.com. The seller was Kaifeng Best International Trade Co., Ltd. Paid using bank wire transfer. After a month received frame parts, not frames. Absolutely not what I ordered. Tried to get help from Alibaba but they told me that "this complaint case record will be published on the defendant's mini-site on Alibaba.com for 90 days, which is the utmost Alibaba.com can do for you currently." It`s terrible because, I paid thousands of dollars and they send me something I have to throw away. Thousand of dollars and my time was wasted for nothing.
Dear Zaurbek,
This is Echo from Alibaba International Service. I am sorry to learn about your unpleasant trading experience with one of our gold suppliers. I checked with Crystal, who handled your case, and she confirmed that since the payment was directly sent to supplier instead of via Alibaba.com, we cannot hold the money, hope you can understand. Therefore, you are suggested to try Trade Assurance in the future to protect your interest. Thank you for your understanding.
Regards,
Echo
Alibaba International Customer Service
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Sun, we have reviewed your complaint case with this supplier! And according to your contract, this order was placed with CNF, which requires the seller to clear the goods for export, where applicable. However, the seller has no obligation to
Clear the goods for import, pay any import duty or carry out any import customs formalities. Since the supplier has already shipped the goods to the designated port, it is the buyer's duty to clear the customs and collect the goods. Hope we have explained this clearly and if you have further questions, you can always contact our dispute agents responsible for your case. :)