• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

Rating

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Reviews that mention popular keywords

customer service (611) quality products (376) product quality (185) trade assurance (621) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user betha137
1 review
0 helpful votes
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February 4th, 2020

We have been ordering through Alibaba for many years and highly recommend them. It's comforting to order from an unknown company when Alibaba is watching over everything. An easy and efficient way to purchase from other countries.

Thumbnail of user alekseid
1 review
0 helpful votes
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August 13th, 2019
Verified purchase

Alibaba.com a wonderful place where the buyer can find a supplier and vice versa. Alibaba's website is very simple and accessible even for a child.
I wish Alibaba to continue to maintain a high level of professionalism!

Thumbnail of user helmuts9
1 review
0 helpful votes
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July 14th, 2020

Very happy. Out of all Orders, which are in the 50 single transactions, we had only one issue with a supplier. Alibaba stepped in and helped to find a very good resolution. Products and People are awesome.

Thumbnail of user alexn134
1 review
0 helpful votes
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May 9th, 2019
Verified purchase

Went great, very easy communication, and goods came at a great price and good quality, Alibaba's site works well, albeit a bit clunky in places, but it does make the process of finding a manufacturer very straight-forward

Thumbnail of user visnjas1
1 review
0 helpful votes
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June 1st, 2019
Verified purchase

Dealing with Sandra was very encouraging for me, and her patience made me achieve the target. I'm more than satisfied with the quality of masks, and
Alibaba stood by me for everything else. But in future I think I'll deal more
With Aliexpress, because I can fulfill all the formalities without any problem.
However, I'm grateful to Alibaba to offer such excellent products, and logistic.

Service
Value
Shipping
Quality
Thumbnail of user ricardoo37
1 review
0 helpful votes
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October 24th, 2020

I work with Alibaba since 5 years now, and i never got problems with any import.
If you got issues, check the quality and the guy who you are buying it, but the website it's just 100% Chinese tech quality, perfect.

Thumbnail of user wilnae
1 review
4 helpful votes
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February 14th, 2017

I paid this company over a month ago for items they promised to deliver by the deadline date. First they missed my deadline, then there's no communication and now a month later still no products and they tell me they haven't traced the funds yet. Last week they told me they did find the funds and will refund me. I'm getting NO joy. DON'T USE this supplier. You'll be out of pocket and out of product.

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Hi Wilna, we are sorry to hear you have encountered an unpleasant purchasing experience, usually most of our suppliers are supportive in helping buyers. Next time when you intend do trade with a particular supplier, you may come to our 24-hour live chat help with the supplier's name, and we can check the supplier's qualification and reputation for you, so that you will have more confidence before trading. You may also check their basic qualifications in the company profile page of Alibaaba.com. Hope you all the best in your future business!

Thumbnail of user christophel9
1 review
0 helpful votes
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November 8th, 2020

Unless, problems with online payment (have to contact my bank to authorize a payement by credit card, because there's no 3D secure payement like in Europe) but once the transaction is completed, the selected suppliers send you your order or make it manufactured, to be sent as quick as possible, the transaction is guaranteed by alibaba until you receive the product. Really good experience.

Thumbnail of user cherik21
1 review
0 helpful votes
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November 16th, 2019

You have to do your part and be specific with your requests and manage the influx of responses. But once you have a handful of good options, the process is very easy and provides excellent piece of mind. I have used Alibaba very successfully for my own business and a business I run for someone else.

Tip for consumers:
Be specific with your needs and respond quickly.

Products used:
Planners for my Perfect Planner business

Service
Value
Shipping
Quality
Thumbnail of user titoa1
1 review
5 helpful votes
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June 27th, 2016

I worked hard to promote the ads of alibaba page and I got some earning but now three months and still show pending. I contacted them when they pay me, they never answer. They show that you can earn money with them but all are LIES. You just will lost time and money with this kind of thieves and animals killers. Shame on you

Tip for consumers:
Don't trust any sweet words and blabla. Just they play the consumer to keep his money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user echoq
Jeff W. – Alibaba Rep

Hi, based on your description, we are wondering if you are referring to the following program: https://ads.alibaba.com/. If yes, please contact the relevant team via: ads@service.alibaba.com to get help. Thanks for your cooperation!

Thumbnail of user lw220
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

Made an order. It was shipped by a terrible shipping company called Aramex that doesn't notify the assignee that the goods have arrived in the country and the amount to prepare taxes. Called them up to have them initiate the tax clearance process and they lied in their system noting that they tried calling. About a fortnight late already they deliver to the wrong location, even though I had provided them the delivery address. In their system they lied again saying the reason the goods were not delivered was because the payment was not prepared. This is not true as they didn't even reply to inform us of the amount to prepare for the tax. Goods arrived too late and a deal was lost. Late liars working with Alibaba are bad for business. I will make sure to request to not ship by Aramex. The worst shipping company in my decades of trade.

Thumbnail of user vickit159
2 reviews
0 helpful votes
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October 4th, 2020

I have found most of the products are available that I want. I have had delays a couple of times and was asked to review product before I got it. Most jewelry that I ordered is made really well and beautiful but some had issues which was resolved.

Thumbnail of user jerzym1
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

Trade Assurance on Alibaba.com is a fiction. I am a British and I see that Chinese people are preferred when settling disputes. Although the supplier is at fault, Alibaba does not want to withdraw money from Trade Assurance. Scammers. Yours sincerely, Jerzy Moryc.

Thumbnail of user chitungm
1 review
0 helpful votes
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July 17th, 2020

The most important factors in trading are the delivered product must be receipt and up to the buyers' expectation.
During the course of trading there would be a lot of worries about quality and payment and fraud.
A trust worthy platform in this case is a vital media for protection normal and honest trading.
It is an essential factor to improve development of our own country.

Thumbnail of user stephenl245
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

Alibaba.com turned out to be exactly what we needed to successfully purchase the parts needed for our business.

Although, of the eight companies I communicated with when searching for our product, we finally found one that knew his product and could actually assemble the list of requirements and deliver. Frustration is not the American Way.

Of course, this is beyond the control of Alibaba.com (see Amazon.com)

Thumbnail of user lukar15
1 review
1 helpful vote
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June 9th, 2021

We've been doing business with them for over a year, and they were helpful when problems arose. For example, they replaced faulty parts, worked with us when we needed additional documents for customs, air transport and more. We're continuing business with them and are satisfied with the phones so far (we ordered 5 different models over the year).

Thumbnail of user kirkm62
2 reviews
0 helpful votes
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June 3rd, 2019
Verified purchase

I was not sure of what charges I would incur so I made every effort to determine what they would be prior to making the purchase. It ended up that I knew all the charges in advance and there were no surprises. I am not sure how thing have or will change with the tariffs in place now as my purchase was just before the 25%.

Thumbnail of user markg147
1 review
2 helpful votes
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March 10th, 2016

Don't use these guys. The products are rubbish. I ordered a car cover which promoted as heavy duty, water proof, snow proof etc. Living in Australia I thought it should good if it keeps the snow out:)
The quality was rubbish, water passed straight through, it was thin as paper. When I complained they just kept ignoring me and then told me the issue was close, with no satisfactory resolution.
Be wary with Chinese supplies, NO reason to resolve as plenty more will be suckered in.

Thumbnail of user echoq
Jeff W. – Alibaba Rep

Hi Mark, sorry that based on your comment, we are not sure if you are referring to an AliExpress order or Alibaba order. If this order was placed on Alibaba.com, please send us the order number for a check. If it is an AliExpress order, kindly contact the relevant service team at: http://www.aliexpress.com/help/newContactUs.htm. Thanks for the cooperation!

Thumbnail of user muktadiruz
1 review
0 helpful votes
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March 4th, 2019
Verified purchase

Great experience. Love the product and amazing price. Will do business again with this seller. I would Highly recommend. I communicated with a person named "Candy", has been amazing with her fast response

Thumbnail of user joea283
1 review
0 helpful votes
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April 17th, 2019
Verified purchase

Alibaba ensures neutral fair play between paying customers and value sellers. Incase on non receipt of product or defective the customer is protected and also in case of problematic customers, suppliers are protected.

Thumbnail of user matthewd386
1 review
0 helpful votes
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May 14th, 2020

Can't say I'm a fan of the automatic verified delivery. Placed my order more than a month ago, and thanks to the supplier I finally received it. Had I been dealing with a scam, I question how difficult it would be to get a refund. I went in search, and have found what I wanted through Alibaba. Will I do business here again? I'm willing. Do I need to do business again? Not at this time. Would be nice if Alibaba wasn't advertised so heavily in Google's search engine. The pros and cons of over advertising is, you reach more people, but how many people are sick of seeing something repeatedly. You lose some of your audience due to being blocked and forgotten.

Thumbnail of user alig67
1 review
0 helpful votes
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October 26th, 2019
Verified purchase

My experience with Alibaba system was quite OK, fast and effective. However shipment was delayed ' most probably due to transportation company. But I am happy with the result, will continue using Alibaba system.

Thumbnail of user dalew274
2 reviews
0 helpful votes
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October 23rd, 2020

I have been doing business with Alibaba for about a year now and have found their suppliers and ease of payment exceptional! I would recommend them for a point of sale for all fishing related merchandise. I only had one issue with my merchandise shipped to another US company in Florida. That company refused to send the merchandise to me and denied receiving it. Alibaba got me a full refund.

Thumbnail of user josephn297
1 review
0 helpful votes
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January 6th, 2020

Will answer any questions you have in decent amount of time. Whatever help you need regarding product details, shipping info, etc. They have no problem helping you until you understand. Very great company

Thumbnail of user marcom146
1 review
0 helpful votes
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December 19th, 2019

It's my first time on Alibaba and I found it absolutely satisfying.
I sure was lucky to meet a very honest and fair supplier, who proved to care about customer satisfaction by shipping the item twice, due to a problem with the first shipment.
Anyway, I found Alibaba a very complete and well done ecommerce platform, being as good as the more famous Amazon and eBay.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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