• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

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Reviews that mention popular keywords

customer service (611) quality products (376) product quality (185) trade assurance (621) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user stephenc364
1 review
0 helpful votes
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July 19th, 2019
Verified purchase

Fantastic experience, took all my concerns about working with a Chinese company away. I would certainly recommend using the Alibaba guarantee service, it removed all worries about buying from a new company.

Thumbnail of user mohamedb32
1 review
0 helpful votes
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July 2nd, 2019
Verified purchase

Succeeded more then failed
Work together from log time we find or need on time
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thumbnail of user brianl2071
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

First time user of Alibaba and I am very pleased with my products and the quality and level of communication Alibaba provides between me and the manufacturers.

Looking forward to working again on many more products.

Tip for consumers:
Please be as kind as gracious as they are to you.

Products used:
Production of stickers for Mobile Game Merchandise.

Service
Value
Shipping
Quality
Thumbnail of user usmana23
1 review
0 helpful votes
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September 15th, 2019
Verified purchase

I must say that I was delt very professionally by representative of Nanchang Dental Bright Mr. Sean Wan. He helped me out in every step during my product manufacturing till delivery and I give Mr. Sean a 5 Star Review > these type of employees are asset for any organization.
I will be able to give full review of product quality after I receive feedback from my customers.

Thumbnail of user luizm8
1 review
0 helpful votes
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April 1st, 2019
Verified purchase

This was my first time using Alibaba. I just have one complaint. The email interface is horrible. It is hard to see conversation history, I came across having to try multiple time to attach files. I think you can do a lot better in enhancing the email interface.

Thumbnail of user majdif
1 review
0 helpful votes
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September 25th, 2019
Verified purchase

Based on the two experiences with Alibaba.com, it is really a trusted source for acquiring products. It is safe, easy to use, with many available alternatives and provide good protection for shoppers.

Thumbnail of user niallc8
2 reviews
0 helpful votes
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March 21st, 2019
Verified purchase

Never having done this before one was a bit afraid things would go wrong. It was a bit difficult understanding the system but once you just carried out their step by step instructions everything was great. I am just an individual not a company so it was personal.

Thumbnail of user alexeyy5
1 review
0 helpful votes
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May 15th, 2019
Verified purchase

When choosing the Russian language to work with Alibaba, English is often displayed in messages and menus. This happens very unpredictable, and without a system. Just suddenly Russian is replaced by English.

Thumbnail of user johnw1783
1 review
0 helpful votes
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August 25th, 2019
Verified purchase

If I place an order true Alibaba the supplier has a hard time with my shipping address, because my city "Steinbach" is not in the system.
Could you please enter Steinbach Manitoba Canada into the system?
Other than that I love using Alibaba to find products.

Thank you

Thumbnail of user michelleo220
1 review
0 helpful votes
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August 2nd, 2019
Verified purchase

Supplier is good to work with, communicates well, responsive and ships quickly. Quality of the dance shoes is excellent - nice soft leather with smooth finish, consistent color matching and packaging very good.

Thumbnail of user renniem4
1 review
0 helpful votes
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August 22nd, 2019
Verified purchase

Great quality hair, always meet my expectations. Thanks to Amanda Hair. The experience has been great. All agents from the factory are very professional, always send the right orders on time accordingly to the request of a customer. Do not struggle anymore to source your manufacturer, Amanda hair only produces only hair upon your demand and the prices are affordable to distributors or retailers.

Thumbnail of user georgiys
1 review
0 helpful votes
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October 7th, 2020

I am from Kazakhstan and recently I only buy through your Alibaba website, as I am confident in the quality of products and the safety of my funds! Thank you! I really enjoy working with your wonderful team! May God grant you prosperity and more clients who can rightfully appreciate your excellent service!

Thumbnail of user zhengkel
3 reviews
6 helpful votes
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May 19th, 2018

Seller Echo from Kamada electric bike sent us 50 BMS. They were very poor and did not work. Seller did not accept return after we supplied all kinds of evidences. We had to file a dispute. Alibaba asked all sorts of evidences, and we sent them! But they continued asking us to hire "their third party" for $500 to confirm dysfunction (we cannot trust to pay that $500 anymore!), and at the end, they denied our return. It was just a return! We did multiple tests, and took all kinds of evidences, which wasted us a lot of time. At the end, no return! Be careful how they got their over 4 rating!

Thumbnail of user scotts3298
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

This acquisition of Quick Change Lathe Tool Holders was excellent, fast, and professional. All of my expectations were met and the products were better than I had hoped for. The sizing, machining, and presentation perfect. The value was excellent and I recommend this vendor highly

Tip for consumers:
Excellent value

Products used:
Quick Change Lathe Tool Holders - style 250-201

Service
Value
Shipping
Quality
Thumbnail of user sonial66
1 review
0 helpful votes
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January 14th, 2020

I found a good supplier who did an amazing job so did not need to turn to Alibaba's 'Trade Assurance'. I had read the reviews about the trade assurance dependant on supplier's willingness to refund. I was careful in selection of the supplier and everything went well but will continue to be cautious.

Thumbnail of user purityv
1 review
0 helpful votes
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October 21st, 2019
Verified purchase

I have enjoyed working with the Alibaba group, but in recent days I am distressed to discover that all my previous messages with some of my suppliers have been lost as a result of the new updates made to the message center. Please help! What can I do to recover them!
Distressed customer.

Thumbnail of user chrisk1058
1 review
0 helpful votes
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June 12th, 2020

The key is to find the right supplier, and once you find a company you trust and like working with, this is the best way to source products for your business. Love Alibaba and their suppliers. We have found a great company and continue to work with them for our business needs.

Thumbnail of user samuelh107
1 review
0 helpful votes
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April 22nd, 2019
Verified purchase

Ordered nutrition powder from Shaanxi Pioneer Biotech. They shipped quickly, and it arrived quickly. We used Ali Baba trade assurance which makes it safe for me as a buyer because if the seller doesn't ship the product or it is not as described, I can lodge a dispute, and get a refund. There was no problem with the transaction though- I got my product, and the seller got their money.

Thumbnail of user aliciaw91
1 review
0 helpful votes
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April 18th, 2019
Verified purchase

I had no idea how to do anything but the woman I was dealing with sorted out shipping, delivered to my door duty paid, and everything went extremely smoothly. I had confidence to pay due to the Alibaba guarantee, and I was able to transfer to a UK bank account that then sent the money to China, making transaction costs low. Very pleased and would use Alibaba again.

Thumbnail of user oleksiyp
1 review
0 helpful votes
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July 2nd, 2019
Verified purchase

I decided to make an order. A company representative helped with ordering, and also answered all my silly questions. We also waited without any problems and questions while our company moved to new areas and while financing allowed us to place an order. Representatives of the company communicated politely and professionally. I recommend to talk with representatives if you have questions, respond quickly enough considering the time difference with Ukraine.

Thumbnail of user davidv445
1 review
0 helpful votes
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August 20th, 2019
Verified purchase

In my opinion, when I decide to negotiate with a supplier, I am sure that behind both of them there is one that works to ensure that everything develops to the fullest. Alibaba is a system that helps preserve good relationships and dealings for a long time with a minimum of problems.
When a problem arises, they are there so that these are solved in the best way.
Thank you

Thumbnail of user abubakera1
1 review
0 helpful votes
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November 3rd, 2019

Its easy to order and choose what you want as you go. Just try to be careful choosing the right seller who has got enough good review from the buyers
And try to contact the seller before you make your order
And follow Alibaba rules to be in the safe side

Service
Value
Shipping
Quality
Thumbnail of user stenios
1 review
0 helpful votes
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May 26th, 2020

Received in perfect condition, fast shipping. Excellent attention from your Commercial Assistant in China. Very happy with the purchase. The product purchased is an excellent quality phone, as described in the purchase process

Thumbnail of user frankn275
1 review
0 helpful votes
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January 20th, 2020

Alibaba is a very good site to use when buying things from China, because of the following:-
1. There is wide variety to choose from.
2. Prices are reanable
3. Money is protected until you receive your item

If you have not used Alibaba, please try them, you will not regret.

Thumbnail of user pamm97
1 review
3 helpful votes
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November 16th, 2017

Ordered a sausage stuffer, inner workings were rusted, equipment was impossible to clean, and the stuffing horn was about 1 foot from the ground. No way possible to put the machine on a table to stuff the sausage. You have to be 2 feet tall to stuff your sausage. Disappointed, lost about 2000. 00. They won't return my call. Poorly made product. Buy American! :(

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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