Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
When I complained they told me they did not wish to do business with me. What are my rights? I found no means to resolve a complaint against Alibaba themselves. What can one do in such a case? This could be YOU.
I was informed of everything that was going on with my orders. It was a very pleasant experience. Alibaba also provided me with the information to make an intelligent choice of what vendor I wanted to use. I highly recommend this company.
I had a great experience using Alibaba. I have launched my new dropshipping business during covid and despite issues I had heard Shipping from China my shipment didn't have an issue at all. I will be using the service again. Thank you!
Tip for consumers:
Watch some Youtube Videos and be nice and considerate to our Chinese friends.
Products used:
RFQ and Chat
I just completed my first transaction and received my goods. They're exactly what I wanted and the seller communicated with me. I love that on Alibaba I can see how long a seller has been in business as well as feedback history.
Most order from Alibaba is always on time and of good quality and in rear
Occasion when you get something that is less that what you expect, they are always on your side to make sure the seller resolve the issue promptly
Shipping took way too long, I am quite happy with the product. Not sure if to use this vendor again after reading reviews on shipping. The seller was quite easy to work with and very professional. If you want a good product but willing to take a chance with on time shipping, go for it!
100% exactly the quality and service that I was expecting. Fantastic to deal with and I will be doing more business with them in the future. From the conversation to packing to delivery was a seamless transaction and the relationship built between a supplier and a small business is priceless!
Products used:
steel rods
Trustworthy and very competent staff to work with. They are user friendly, can negotiate with and fully the agreement. Company tailor made to the request by customer, prices adjustable and offer variety of products to chose to. Keep it up, missing Ivy though she replaced by another reliable, soft spoken and always available to help by Rainbow. Keep it up guys and really recommend you to all over the nation Medsinglong Co LTD!
Tip for consumers:
Trustworthy and very competent staff to work with. They are user friendly, can negotiate with and fully the agreement. Company tailor made to the request by customer, prices adjustable and offer variety of products to chose to. Keep it up, missing Ivy though she replaced by another reliable, soft spoken and always available to help by Rainbow. Keep it up guys and really recommend you to all over the nation Medsinglong Co LTD!!!!!!!!!!!!!!!
Products used:
Audiometer
Alibaba really seems to have the buyer in mind as they're building their platform. And if the buyers are happy more will come which will make the suppliers happy. I am a fan of what they are doing and suggest anyone looking to source products or materials to use Alibaba as one of their tools.
Still waiting for my products, if only I had sold out my country and misrepresented the products as Glasses. At the request of the above, my ******* order of solar panels would have been filled,, now they mock me. Jokes on me.
The user interface of Alibaba have been always too complicated and confusing. It is complicated thing itself. Please don't force me to review each product when I am leaving order feedback. I have no time writing and commenting each product I purchased.
I am very happy with this company. My order got in on time and the bottles exceeded my expectations thus far. Jeffrey was great with helping me out from start to finish. I am a very happy customer and will definitely re-order.
This was our first experience of Alibaba and I was a bit nervous, but the company we chose were absolutely fantastic in the way they managed all our interactions and orders.
I recommend Alibaba to anyone looking for quality service and products
Alibaba can be difficult to understand & hard navigate the website. I took be several times playing around. Alot of trial & error to find what I was looking for. I have placed a few orders from the website, and I am still trying to figure out how to find what I want and how to get it. My best advice its play around, don't purchase from the 1st vendor you find, pay very close attention to the descriptions. Ask lots of questions no matter how small or silly think it might be and be super patient for a reply!
Tip for consumers:
Ask lots of questions, no matter how silly you might think they are. Be patient when waiting for a reply! Don't rush to purchase from the 1st vendor you find. Search what you are looking for several different times using different key words.
Products used:
Wholesell craft supplies
I purchased shoes from a supplier. Heels started breaking, sent pictures from customers to show heels breaking. Alibaba would not refund unless I paid for a $500 quality inspection. Why would I have to pay for a quality inspection if I sent several pictures from different customers showing broken heels?
Alibaba.com is invaluable for international product sales and purchases. Alibaba is easy to navigate, and is very business friendly helping buyers and sellers connect in a wonderful way. I am so pleased the Alibaba.com exists, and hope they continue serving the world.
The service itself is very good. It is possible to find a supplier at the lowest price. But there are also problems. The first is a search. A lot of unnecessary on a very specific request. The second is the lack of translation. Even in online games, the translator is built into the chat. Third - the support service does not know how to work. I lost money because they only apologized, but did nothing.
Great first time experience, friendly people. I will recommend others to buy products from here as you can negotiate and discuss with vendors on how you want your product to be. Although don't be so picky and have a limitations on how you want it as some vendors can't provide your request all the time.
One of the things I like best about Alibaba is the reliability of suppliers. You can be sure that all suppliers here will try to do their best to satisfy the client. The number of suppliers is impressive. With no doubt, the best shopping place in the world.
I do not know if I needed Alibaba or the trade assurance for this order. The company I ordered from did everything to make good with my order. But Alibaba was there to make sure they did the right thing if the company had not taken care of my issues on there own. I guess I would say I am glad Alibaba it there for piece of mind as a mediator because these orders are delivered from a long distance away and if they do not work as promised it could be difficult to get satisfaction.
Thanks to this marketplace we are able to place orders and conclude deals millions of kilometers away in total safety. Alibaba has managed to bring the best suppliers from Asia, in our office via the PC.
Great!
Thanks by CO2 MANIA® Italy
Everything was better than expected, Moca was very kind and helpful during all the process assisting me with everything she could and offering me the best deal possible, also she managed to get me a really good shipping cost in comparison with other competitors. I am so very satisfied with my purchase and definitely purchasing more from her on a regular basis.
This is my first time doing business with the services on Alibaba. I was very nervous about the scamming... but everything worked out perfectly. My item arrived fast and the customer service had been excellent. I will do business again.
This is a company that performs and operates as all companies should! I have worked with my salesperson (Miya Fu) before, and she is extraordinary. She keeps me posted on the status of my order from China to the USA!
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Hi Dennish, if you are not satisfied with the handing result of your dispute case, you are suggested to send the case number to us via private message for a check. We will do our best to assist accordingly.