Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
This is a company that performs and operates as all companies should! I have worked with my salesperson (Miya Fu) before, and she is extraordinary. She keeps me posted on the status of my order from China to the USA!
Works well with THC and CBD oils, I went with 2.0 mm hole. My product runs a little thick, will order more, We managed to refill one cartridge 6 times, this is great considering we sell them as disposable or 1 time use.
Tip for consumers:
Customers do not like the round mouth Pieces.
Products used:
I purchased a sample pack with all the different mouth Pieces with 2 mm holes to the ceramic element.
Everything was better than expected, Moca was very kind and helpful during all the process assisting me with everything she could and offering me the best deal possible, also she managed to get me a really good shipping cost in comparison with other competitors. I am so very satisfied with my purchase and definitely purchasing more from her on a regular basis.
Am really thankful for Alibaba because in a cut-throat industry like ours, we have to be innovative and need to find new products and services that we can offer our clients in order to have an edge from our competitors. Through Alibaba, we were able to know manufacturers and suppliers direct from China, notwithstanding the language barriers, and are able to find new products to offer but without the high risks and having that peace of mind that you will surely get the products you have ordered. Through Alibaba, we were also able to visit the wonderful country of China and met with some of our partners and suppliers and establish not only business relationships in the process but also great Chinese friends.
Alibaba always was very helpful answering all my questions and inquiry about the company I was dealing with.
The product received was delivered on time, in good condition and was exactly what I was expecting
Products used:
Windows 11 Pro USB
Purchased 240 coasters on Alibaba. Only 127 arrived. They were poorly printed with blotches in the print. Many of them were broken. Of the 127 that arrived, only 27 were usable. I asked for a refund. The seller offered a minimal refund. I escalated to trade assurance. I supplied numerous pictures, numerous "uploads". Seller responded in Chinese only. I requested interpretation but request was ignored. Alibaba responded once stating I had not given them specific numbers. I referred them to several previous entries. They then denied my claim stating I did not give them a video. Apparently 51 pictures I had sent (literally) was not sufficient. My claim was denied. Because I had not agreed to the refund on only 5 items, they gave me no refund. My requests for English interpretation of the seller's entries were ignored. My request for a PI was ignored. It was very apparent that Alibaba and Trade Assurance was there to support the seller, not the buyer.
Tip for consumers:
Avoid!!!
Products used:
Car coasters ordered. of 240 only 127 arrived. Only 27 were usable. I could not use only a partial order.
The online process was easy, guarantee safety of credit cards and details. The delivery was made on time. The product are of good quality and felt the value for money. The after service is great at least I am able to give my opinion compared to other online service providers. Great job keep up the good work
I found that Alibaba.com is being managed very professionally. It took me just few minutes to find and order and pay for my products. Right from registration to ordering and paying for products is a very easy process. Thank you Alibaba management and suppliers for such a great professional service.
It is very challenging to know if you can trust the supplier when you first order from them. I always build relationship first and do a trial order of the product. Hence forth, you'll know if you can buy from them in bulk or consistently. I'm pretty much satisfied right now with the suppliers I shop from.
I was very happy to have received my first order from Alibaba. Lot of people I know do shopping online Alibaba so I wanted to try out to see if I will receive my order and that it arrived on time. It actually works great. The responses from the supplier is quick, easy to communicate and understand.
Good web interface but I meet several problems
- during charting i have several windows with same name... I delete one and disappear all charting windows and i lost contact and all messages. I am shire it is possible to repair bit I do not understand how to do.
Also in right-up corner we have red number - like new messages and it is not understandable how to clear this value by visiting corresponding link. Any way... may be later I will understand all... Thank you for your good job.
I was looking for a company to build my trumpets over a year ago and went through a trial and error and then i came across this company and the sales rep was so informational and very, very patience that i decided to try one of their horns and i was so surprised when the trumpet arrived i bought another one and now this company builds my trumpets as long as this company is around.
Great site for checks and balances, very helpful for new trader. Sometimes was a little confused with all the communication but it was welcomed as i have just started trading and by taking the time to read and respond to communication made the purchase and shipping of my product great.
T is a great portal, which offers a lot of product options and very professional suppliers.
The payment for Trade Assurance is great, because it gives you peace of mind by being backed by one of the largest and most successful companies in the world.
I will continue shopping through the Alibaba portal and recommend it amply.
Have used Alibaba to source products and have found many suppliers with what I wanted.
They have very easy to deal with and great customer service.
I chose Alibaba to site carry out orders as every thing was easy, and piece of mind knowing all orders are tracked, plus great after sales back up if something was not quite right.
Would thoroughly recommend Alibaba site.
Only draw back with site is search engine is a little bit strange in finding what you are looking for, it shows a lot of items that are not what you might be looking for.
However in the end you should find just the right supplier for what you want.
Five stars.
Everything was 10 out of 10, I ordered the perfect product and they provided on time delivery. I ordered this product to use as artifical water and it does the job 100 %. I am very happy to have done a deal with them and will do so in the future.
The communication with Lydia was fantastic. Our kraft bags were customized to our exact specifications and exceeded expectations. The colors printed were very vibrant and our order was received in a very prompt manner. We will be ordering again in the future, and look forward to continued business. Highly recommended for custom printed bags of any kind.
Overall, the transaction was successful and very satisfactory. However, when shipping the goods please do not include the shipment cost. Just declare what is the item's price. If ever you include the shipment price with the item/s you are going to purchase, this will become the basis in the charging of local tax. In terms of tax payment, Just let us pay what is really the price of the item/s. It's the consumers' welfare.
Tip for consumers:
Always do your transactions within Alibaba and avoid outside its website. always ask questions.
This is the most dysfunctional and awful wedsite I have ever worked with. I emailed the supplier for 8 times and no one answers. Shame on all American businesses who take their business to china. We can make everything in our country with high quality and customer service. We don't have to suffer from Chinese dysfunctional website and their horrible customer service if our business owners were not greedy.
I've purchased circuit breaker from Yueqing High Quality Electric Co., Ltd. through Alibaba.com, the experience was great, I received my product in very short time which was exactly as required with very reasonable price compared to my country but with high quality materials.
The supplier customer service team was following up with me each step till I received the product and made sure it meets my expectations, even beyond.
I would recommend purchasing from Alibaba.com in general and from Yueqing High Quality Electric Co., Ltd. in particular.
Best regards,
Not everyone is honest or can provide the correct information, prices are not what they always advertise, but in general i would say 80% are here for business and are professional.
My good experience that Alibaba refunded my purchase when i had a bad deal and supplier could not fulfill my order.
The bad experience is the communications, some they take too long to reply and sometimes they never do, or if they do they provide the wrong information, be careful and be clever how to close deals.
I made many purchases (more than 2 containers and 5 LCL shipments and few by air) for my company and 95% are completed in perfect conditions.
In my opinion this is the best option in the market for business purchases.
The products purchased meet everything you need. Therefore, I am totally satisfied with the purchase and especially with the human resource that the company has that puts on the shirt and solves everything, even though I was in the Hispital, they answered me. Or not Victor Fu... Like Emma, even when I was asleep she answered my questions with the tremendous time difference with Chile. Congratulations to both of you and I hope one day to train with you in the company as we will continue to be more united now: for me in particular, I want to continue buying your products and install it throughout this beautiful country called Chile. A hug and thanks.
My recommendations for this site is to remind suppliers each time to check customer orders to ensure that all the elements that make up the order works well before shipping because it avoids unpleasant surprises. Your site is fantastic in that it allows us to do business while lying on the bed. So we do not have to go to do business. Thank you for this site.
My order was placed right as the Covid-19 pandemic situation was becoming more widely known, and it's understandable that my order took longer than expected. However, the personnel were professional, and updated me as more information became available. My product arrived yesterday, exactly as promised, and quality is better than I expected. I will definitely order from alibaba again.
I had to pay nearly 48% for customs clearance in India, for the goods sent through FedEx. Which was not expected. I have already paid nearly 52% for Logistics. So the product cost become almost double. We are placing the order without knowing the landed cost of the goods I request Alibaba to clear such argument for the traders.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.