• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    988
  • Value
    971
  • Shipping
    969
  • Returns
    575
  • Quality
    955

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.7%
Positive
144
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,058)

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Reviews that mention popular keywords

customer service (611) quality products (376) product quality (185) trade assurance (621) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user sureshx
1 review
0 helpful votes
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March 16th, 2020

I had to pay nearly 48% for customs clearance in India, for the goods sent through FedEx. Which was not expected. I have already paid nearly 52% for Logistics. So the product cost become almost double. We are placing the order without knowing the landed cost of the goods I request Alibaba to clear such argument for the traders.

Thumbnail of user gloriae106
1 review
0 helpful votes
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September 28th, 2021

Sample came out good but there were some errors in the measurement in the interior and exterior of the bag. The hanging hook behind the pouch was positioned very low which makes the bag bend when it is hung up.
Also the Logo wasn't in the right position due to measurement errors.
Overall, the sample looks good. Well done! Thank you.

Products used:
Bags

Service
Value
Shipping
Quality
Thumbnail of user mateescui
1 review
5 helpful votes
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April 1st, 2018
Verified purchase

I will never buy anything on this website... bad expirience ever... no refund back from them, even though i never received the products i payed for. I just wonder if i had a bigger amount of money like 500 or 1000 dollars - and i would lost them...

Thumbnail of user somasundaramd
1 review
0 helpful votes
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July 17th, 2019
Verified purchase

Peace of mind and confident to go forward with more orders. Earlier even though there are great product as per the catalogs but always had a sense doubt. Now it is cleared with Alibaba's trade assurance and monitoring the progress of the orders.

Salute to Jack Ma

Thumbnail of user andrewo580
1 review
0 helpful votes
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August 5th, 2022

I have been restocking my business for a relaunch following the Covid catastrophe. I found Alibaba through a google search and decided to give it a go. It was a bit confusing for me at first because I was given so many vendors to choose from that could custom make my product. I finally selected a vendor to work with, and all I can say is the service he provides is excellent. I am beyond happy with the way business has been conducted from start to finish.

Tip for consumers:
Don’t just order from the first vendor you find. Select a few vendors and open communication with them to see how they reply, this will give an idea of how customer service will be. Then when you find a vendor who replies in an adequate time with good communication skills, continue communication until you reach a place where you feel comfortable to do business. I did not do this at the start and I had nothing but trouble trying to communicate with one particular vendor after placing my order.

Products used:
Jewellery

Service
Value
Shipping
Quality
Thumbnail of user artg81
1 review
0 helpful votes
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April 3rd, 2023

One of the primary goals of every business owner is to find more customers and make more sales. To do this, you need to figure out the best ways to reach your customers; that is where an e-commerce marketplace comes in.

The good news is that you can access one of the biggest global e-commerce platforms for free as a seller. Alibaba.com is a worldwide e-commerce company that offers free membership for business owners. In this article, we discuss free membership for Alibaba.com and how to benefit from it as a business owner.

Service
Value
Shipping
Quality
Thumbnail of user elliek41
1 review
0 helpful votes
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May 21st, 2020

This product works well.
It is very reliable because it is produced directly by the seller's company.
In addition, the seller was very active in cooperating with my request.
In the future, my company will continue to trade this seller and its products.

Thumbnail of user larrym393
1 review
3 helpful votes
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April 6th, 2019

Never recieved item went back to Customer service all they could say is it was delivered but no one signed for the package. I escalated it to alibaba customer service but that was a joke because there is no buyer protection. They awarded the seller instead of the buyer all i was looking for was a refund or a new shipment since my package never showed up i really don't think it got shipped because no one ever signed for a package.
I have now lost my 2 best customers, I still need the product for my customer but im scared to order don't want to waste another $133 dollars.

Thumbnail of user micheller2221
1 review
0 helpful votes
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August 18th, 2022

I've been ordering from Alibaba for about 3 years now and I always have a good experience! All the suppliers I have worked with have been super helpful, professional, and kind. I have no problem ordering from Alibaba and will continue to do so.

Tip for consumers:
It isn't scary or weird to order from China. It is super easy and everyone is very helpful and kind.

Products used:
Tumblers, shirts, and more

Thumbnail of user abdulh83
1 review
0 helpful votes
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May 27th, 2020

Very Very helpful sourcing any kind of products. You name you got it. Thanks. Only thing my concern about very slow shipping process & if you willing to do fast shipping you got to pay a lot. Other then that too far my experience is good. I alway recommended that get trade assurance for your security.

Thumbnail of user tshidit
1 review
0 helpful votes
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May 5th, 2023

I made my order on the 28th of March then got email that my order will arrive 05 May. Hai sure I understood bcz yah its far. But then today when I track my order since am not getting any communication saying "order out for delivery" and i lost my phone, the delivery date has changed to 25 May. Not able to use the online helpline n I am hoping to get response

Thumbnail of user jp1235
1 review
0 helpful votes
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March 23rd, 2022

I had an issue with a product and went through the trade assurance complaint refund process. However the customer service person is like a robot and could not understand the issue. If you expect good customer service from any of the factories do not use alibaba. The sales people are pushy, the factories do not do QC and will not take responsibility for any issues with their delivered product.

Thumbnail of user antonia6
1 review
0 helpful votes
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February 2nd, 2024

Alibaba, a global e-commerce giant, serves as a multifaceted marketplace linking businesses worldwide. With a vast product catalog encompassing B2B, B2C, and C2C transactions, it caters to diverse industries. The platform's strength lies in its extensive range, though product quality varies. Alibaba prioritizes supplier verification through its Gold Supplier program, aiding users in identifying trustworthy businesses. Communication tools, negotiation options, and virtual meeting platforms facilitate seamless interactions between buyers and sellers.

Shipping and logistics options abound, but users should be mindful of potential challenges such as customs regulations and varying shipping times. Alibaba offers a secure payment system, utilizing Trade Assurance to protect buyers by holding funds in escrow until conditions are met. Accepted payment methods include credit cards and international wire transfers.

While Alibaba presents significant opportunities, users must exercise due diligence. Leveraging the review system, verifying suppliers thoroughly, and fostering effective communication are crucial for a successful and secure business experience on the platform. Alibaba stands as a global marketplace with immense potential, where cautious engagement ensures optimal outcomes for businesses and buyers alike.

Thumbnail of user carolinaa29
1 review
0 helpful votes
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June 11th, 2019
Verified purchase

If you want to find in a very quick way the best supplier to your business in china, this site is what you are looking for. You can contact the companies by message system of alibaba and have no problem if you want to end contact with one company that you disliked. Is easy, quick and have a lot of companies where to choose and rate them by yourself.

Thumbnail of user saadahf
1 review
0 helpful votes
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July 22nd, 2019
Verified purchase

The scarves came out very good and nice looking, very soft and exactly as shown in the pictures in regards to color matching.
The supplier was very friendly, helpful and professional and answered all of my questions promptly. I would love to order from them again soon!

Thumbnail of user joshuah235
1 review
0 helpful votes
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November 27th, 2019

Alibaba has given my company the opportunity to easily communicate, source and sample different products from what is normally not available in our local region. The advanced filter system, professional suppliers and manufacturers and RFQ features are some of our most favourite tools and advantages of the site. A great and trustworthy site.

Thumbnail of user ronaldh345
1 review
0 helpful votes
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October 25th, 2019
Verified purchase

I shopped and researched hundreds of dolls for several weeks and my final decision came down to Dongguan Funland and there Dolls. Absolutely top Quality and Professional service. They keep in contact with you about everything you want done. They will customize anything you want and need. I am so happy with my doll because they made sure it was perfect for me, they sent me photos before she was shipped. And there prices were the best. Thank you so much

Thumbnail of user benjya
1 review
0 helpful votes
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March 26th, 2019
Verified purchase

It is quiet okay but l think the delay in shipment should be improved. Moreover the price per unit item and that of the quantity to be ordered should be narrowed a bit to enable individual users also to by products that they need to use personally.

Thumbnail of user rowenan11
1 review
0 helpful votes
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May 11th, 2023

I am so amazed with Ava Peng how she handle with my product and how i want it, she very compassionate and understanding with all of my request and never complain that she is tired. She is superb i cannot express how excellent her service with me. Very patience person. Product quality is very good sturdy and beautiful. Excellent service and delivery on time.

Tip for consumers:
i will recommend this company for their great service and also they make sure that their customers satisfaction is guaranteed.

Products used:
Kitchen Product

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherineu167
2 reviews
5 helpful votes
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May 26th, 2023
Verified purchase

These car chargers tested well, and my customers love them. The colors on the car chargers are bright and shinny. The clip holders have sensors which automatically open and closes. My customers love this product. I will be ordering more soon. My rep was very professional, kind and courteous. No complaints here.

Products used:
A5 Car Chargers

Service
Value
Shipping
Quality
Thumbnail of user daisb
2 reviews
0 helpful votes
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October 7th, 2019

I placed an order a few months ago in alibaba.com. The product arrived as expected. Product was exactly as shown in the website and when I submitted a question about shipping, they replied back within the same day. Great site with great deals. I highly recommend it

Thumbnail of user shakespearep
1 review
0 helpful votes
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September 1st, 2019
Verified purchase

The supplier is very professional and kind. I will surely get my bulk order from them. The goods may have a little problem during the shipping and i received almost50% of the products in good condition, but it is still understandable since there was probably mishandling on the part of the shipper and also lack of protection for the fragile products such as my order glass bottle. But the supplier is very willing to give the refunds on the damaged goods, that why i really appreciate their professionalism...

Thumbnail of user qasimj2
1 review
2 helpful votes
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January 28th, 2021
Verified purchase

Do your own sereach as much as you can. Alibaba is good place to find your product or supplier but its extermly challenging to get one. Never rely on the product description provided by the supplier. Most of the description on which a buyer make decision to buy are not correct, same description used for multiple products with different price. If ask for reason then there is no reason. Just try to make up a reason on the run.

Tip for consumers:
Do your own and lot of research take your time and never rush.

Products used:
Earbuds

Service
Value
Shipping
Quality
Thumbnail of user pamelat326
1 review
0 helpful votes
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October 8th, 2020

Used alibaba a couple of times now and I will keep using in the future. I had a little issue with the bank transfer option so I had to use credit card instead, which was more expensive. Otherwise I felt very safe and comfortable using the website

Thumbnail of user maleselam
1 review
0 helpful votes
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September 5th, 2022

I got what I needed and now my designs will look professional. I am in business for good since I have the great people and their companies to take me further in business. They made me look into the world as a small thing and can be travelled while behind my computer.

Tip for consumers:
when you get lost on the way, ask them to navigate you to the place or item you need.

Products used:
none

Service
Value
Shipping
Quality

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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