Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Lina from Guangzhou Meiqiai Garment Co., Ltd. is always friendly and always happy to assist no matter the hour or day. She has given so much help with cost and shipping when ever I contact her for Dresses. I will continue to purchase my inventory through Lina and the Guangzhou Meiqiai Garment Co., Ltd
I was a little nervous ordering a major piece of equipment initially from the site but the supplier was friendly, easy to understand, communication was top notch and the equipment was packed carefully and arrived in perfect condition. The equipment has exceeded our expectations and we are happy with the entire process using "Alibaba.com"
This was my first time purchasing anything on Alibaba. I was very worried about not getting my items or having them be something completely different than what I ordered. When I received my order it was more than I had hoped for. I definitely will be using Alibaba again in the very near future.
I have just received my first order thru Alilbaba after researching the criteria needed for companies to look at, and have not been disappointed.
This was an easy process and I was made to feel confident throughout. I ordered again from another company and even though the product has not yet arrived, I can see the process is the same. I am now a fan and will return.
The team are fanatstic Abby Zhou you are amazing my friend, always goes above and beyond, friendly, helpful and fast service. Shipping cost is fair too as I understand the current economic climate can make shipping more expensive.
Thank you Team great work.
Crystal are beautiful, fabric could have been better quality. Although, communication with Alibaba representative was clear and concise. Shipment arrived within 2 weeks, which I was happy. Each facemask were neatly folded and the total packaging was nicely sealed, I was very happy.
It's fine online service we can meet buyers for more products and the prices are fine the item i buy they provide same there is no fake or damged item till now i didn't receive yet, i expecting more good experience from alibaba
It was very good and professional experience with "Shenzhen Lithtech Energy Co., Ltd." through Alibaba. They are so friendly and ready to help whenever you contact them, right from the day I did my first enquiry till I receive the product. The product was delivered without any delay (before the expected date) in good condition.
I would highly recommend anyone to try with them and will contact them for future orders as well for sure.
Thank you to the team at "Shenzhen Lithtech Energy Co., Ltd."
Amazing print designs, good quality and nice service from agent. Any questions were answered by the agent. Unlike others, my contact agent gave us complete information and suggests good ideas regarding the product, shipping and know the details in invoices and quotation. Thank you.
Found the product I was after with several suppliers, Was able to liaise with them to find the best deal and freight. Placed the order and now my car is back on the road again. The process could not have been easier.
Thank you.
It is all good with the supplier, except that we got this time a product slightly different from what we ordered, also, we need all items packaged in one box, and one box only, last time we got 2 boxes, so import costs increased.
In the past our company was always hesitant to use Alibaba for our orders from China due to the platform not offering enough protection to the buyers. We have been pleasantly surprised with the ease of use and buyer protections offered with trade assurance.
Jack, my point person was very patient with me as I asked him questions, changes my order. He was quick to make adjustments according to my needs. I would recommend them to my friends and anyone who decides to use their services.
Thank you
There service is excellent and there staff so helpful and friendly. I will recommend them to anyone. The quality of goods were very good and there pricing very good. They went the extra mile to cut production time where other Opposition lack this trade.
Great shop to find things at great prices and communicate with vendors. I was able to discuss with several different suppliers and was offered samples. Be sure to always use trade assurance to verify you are getting your supplies and the purchase is protected.
We found what we need with good price, fast delivery, good quality.
Parts not available, for particular moment, in our country, without delivery forecast, we found on Alibaba site with a lot of opportunity choices, like to a different supplier disposing to help you.
The Alibaba system made it easy to communicate with all the suppliers on design production and shipping. It was also easy yo arrange payments through Alibaba. I didn't need the Alibaba guarantee but it was nice to know it was there.
Very useful source of products. AliBaba covers a huge range of products from diverse industries. It is my primary GoTo site whenever I need items for my business, directly from the producers. I order with confidence, knowing that AliBaba will protect me if things go wrong (which they haven't, to date).
My hope for the future is that AliBaba will expand its network beyond China, to offer products from the Russian Federation, Japan, Korea, Taiwan etc.
Alibaba introduced me to a chinese company (oriemac) that dealt with waste paper recycling for my business in Sydney NSW. Once the company sent me a shoddy replica in pieces unable to work, Alibaba decided that the seller was in the right. I have lost over $******* and cannot do a thing about it. Trade assurance means nothing. Alibaba are responsible for my loss all the way to Jack Ma.
Quick response to my questions, good price for the product, professional order processing, during transpot easy to follow with trace and track.
After installation we found out that the product is reliable for its work..
All in all, I LOVE Alibaba. I give them a 1 star to make sure the team will read this concern.
Alibaba staff - You need to make sure that the seller removes the products if there is no inventory or no longer in production. This is happening often when I buy. Sellers advertise and then tell buyers that they don't have inventory and try to sell something else, but when you go back and search, the same products show up being available.
One buyer even advertises a product that no longer is in production and tried to sell me a complete different item that I have no interest in.
There are so many steps and layers, it takes a long time to actually get the order placed.
The supplier was most helpful navigating our order through the new system.
And the products were delivered in good order.
We have been doing some business with Alibaba for about 18 months. We have picked up that pace in the last 4 months. I have to say we are very pleased with how it has gone.
Alibaba has things well organized. It is easy to find suppliers, place orders, arrange payment and receive orders. It is a pleasure to work with and through Alibaba.
I bought game machine from a company from China and all the machine have broken down barely a month after receiving the machines... any customer service support for me as your client... I found the supplier on Alibaba...
The site is very complex and not very usable.
It takes far more effort to locate the items you are looking for than it should or than other similar sites do.
It needs extensive work to simplify it, but also to make the search work correctly and the refine results function properly.
Maybe it is trying to do too much without perfecting the basics?
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.