Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
The order of 3x individual sample phones went smoothly, arrived on time, and all in tact. One phone took a while for the OS to stabilize and accept apps, but the supplier was super helpful all the way. A very positive experience.
My experience using Alibaba was nothing short of excellent. From end to end my transaction felt secure and I was comfortable with how it was handled. Notifications were not excessive and I was informed at each point. Definitely recommend this site. It works!
Tip for consumers:
Weigh your options wisely.
Products used:
Wigs
Alibaba was very helpful in the transaction giving shipping information, tracking information as well as the message center to communicate. Alibaba really help the process especially with trade assurance to make it secure and trustworthy, i just want to say thank you Alibaba.
The business connections made through Alibaba.com are very eager for your business and are will to work with you and answer any questions!
The products I have ordered have been better than my expectations!
I am an Alibaba member from many years.
You've held me many times.
I can buy with your help from honest suppliers so I can be sure about the quality of the goods.
The trade insurance is very important for me.
Thank you.
Wheels were built too fragile. Marketing information was weak. Salesperson couldn't wait to close the sale. Never replied to an after sale question. Provided very little detailed information. In general it was a bad experience and a bunch of crap and to be completely honest with you 'they made Alibaba look bad by being affiliated with them. Very unprofessional after the sale they couldn't be bothered to answer even the simplest question. In the future I will buy American made in USA.
Very Good except the manuals I got was not clear enough and in Chinese which I don't understand. Representatives reacted well and is helping me to solve the problem. The promised to sent some video clips to explain the workings of the machine
I purchased a hand rail system for my deck in 2017 and submitted precise measurements. I never received what was promised. Not only did the railing not fit, but the system was missing fittings and pieces. There was no way to secure the railing and it was dangerous. Furthermore, they sent the wrong finishes. I tried working with the company for over 1 year to salvage the railing, but they kept promising to send the correct pieces which never occurred. Ultimately nothing was salvageable and I had to purchase a new railing system from the USA. It was difficult to contact Alibaba. The only way to contact them is through a form submittal. Alibaba was not helpful at all as their specified their policy is to intervene before the shipping process. This policy makes no sense and does not ensure the buyer will receive their promised product. Buyer beware!
Tip for consumers:
Do not use this service
Products used:
None
It is no coincidence that Alibaba is the first marketplace in the world. Fantastic experience, excellent Trade Assurance service, very efficient. Is the only website where we buy with confidence and security. Thanks Alibaba
It is good mini DLP projector, convenient for travel, teaching, meeting purposes. Shipping is so fast and relationship between seller and buyer is helpful, friendship. I like it very much and I will represent all friends for them be able to buy it
It has been wonderful doing business with the many partners offered on Alibaba. Even with the time gap, business continues as planned. Shipping is getting better and many options to decided how to order.
Alibaba is absolutely a very trusted marketplace. They very carefully take care of the problems and issues and solve them in the proposed way and time schedule. Moreover I could find very good suppliers.
Great communication and easy to understand user interface.
Products are really great! I would love to order again some time soon, I hope to continue experiencing these good qualities. Keep up the good work
The transaction went very well, payment went through without any website error codes. Easy to select product, parcel cleared customs with out any problems (It was with Customs for a week but still cleared.)
I like to stay informed about the status of my orders, and that's exactly what you did "keep me informed" through the whole process. Inspection of my product was done nicely, I appreciate the service you provided, very affordable and fair. Thank you.
The products delivered in time as assured. Quality is good. I appreciate everything. They are very professional in everything and a perfect place to buy products with Quality assurance and safety of our money.
I have found Alibaba very good to use. In relation to searching for suppliers, the abundance of them in one way is very good for the choice, in another way you have to take the time to develop your communication with suppliers. I have found that some suppliers are very engaging, informative, patient, and willing to assist, others not so much, but this is where the benefit is - of having the choice. I will continue to use Alibaba as well for the safe buying and guarantees they give to ensure you are comfortable and confident as a first time user. Very good experience so far.
There is problem with the website that you can't buy directly, it need to contact with the supplier and this contact some times take long time.
Furthermore, Alibaba accept any suppliers without checking the quality of the products. Thus, there are numerous of suppliers provide bad quality products.
Excellent service, very good communication, product and shipping was very fast. Excellent service, very good communication (Chan Linda) all the time answering my concerns. The excellent product and shipping was very fast.
Great quality and service would recommend anytime! The time to receive was not long at all and the follow up from the company is awesome. Anyone who wishes to purchase a manbag or something that a male could put keys smokes phone and money these are perfect and look great too. They are very detailed and trendy to the human eye and look sharp!
Over 50 years we are in business and we have been working with this company for over 10 years.
They are excellent in doing business. Very honest, serious, no complain about goods received.
Without hesitation I would recommend them. No worry about your payments. They are not cheaters
Great company to buy from. Products are sold at a great price. Damien is very professional and helpful, and easy to communicate with. He's provide feedback and answers questions in a timely manner. The products/parts are shipped quickly and are packaged well, with shipping material. Claude from Canada.
Their product is as promised as pictured and promised. They were willing to answer any and all questions and even made sure I had the right equipment to print on them before they would take my order. I hope to work with them again in the near future.
I downloaded the app. Registered, ordered, went to pay. They would not accept payment. I tried 3 different cards. I spent a good two hours trying to clear this mess up. Wasn't going to happen. Now I have to check the security on my cards as I don't know if this company is playing straight. I have cancelled my order and have gone elsewhere..
I used alibaba.com for the first time and I was positively surprised of its functionalities on every step of the b2b interaction. Very intuitive interface, effective reminders, easy communication tracking, structured to limit as much as possible the potential problems a buyer could experience. I am very satisfied with the seller I collaborated with.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.