Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Their slogan is just the opposite. BUYER BEWARE!
Their dispute process protects the seller very well.
The buyer has to verify in detail what the seller is selling.
I had ordered XXL t-shirts and received XXS though they were labelled XXL.
Then to dispute I had to show I had verified with seller what the dimensions of size were.
WHAT THE xxxx!
10-9-15
Seller has since responded saying they will refund my money. I'm waiting to see if this comes off my credit card or not.
The dispute directions are not buyer friendly.
11-17-15
Seller refunded for 2 out of 3 shirts I purchased.
Alibaba was NO help.
I found my publisher quickly and I am very satisfied with my finished product! I get many compliments on how beautiful my book is. From A to Z from creating the template to shipping it was a straightforward and professional process.
Sometimes it might be easier to see if the manufacturer operates on Aliexpress as the product samples are easier and cheaper to purchase and send - but I am overall happy with the selection of manufacturers and the responsiveness of sales associates
It was our first experience with Alibaba and it was a smooth operation from the get go. Everything was seamless and we could not be happier with the outcome. Thank you very much for making our marketing dreams become a reality.
This platform has enabled me to benefit from great manufactures who try very hard to produce quality items. Buyers like me benefit from the healthy competition that keeps raising the bar so high so that clients get better and better experiences
This is not the first time I have collaborated with Alibaba. I have been notified at all stages from the order date to the delivery date. Not all sellers are kind, but I guess they will be. So far, I'm satisfied.
This can give you a good quality stuff. This is also have cheap prizes on different good stuff. I want to tell you that this is the best site for shopping and anything else. You can get all life hacks there.
I purchased a blouse from an Alibaba company. It was WAY too small. When I requested authorization to return it, they sent me a form to complete, and wanted photos or video. Um, the blouse was too small, what was i supposed to send? They pushed, so I sent a video and photos of holding the blouse up to me, and sent it along with a note that stated the only way to get the blouse on would have been to rip the seams. (It was a pull-over.) They denied my request. I will NEVER buy anything from Alibaba again. What a rip off.
Tip for consumers:
I actually purchased this blouse from Aliexpress, which is a division of Alibaba.
Hi Linda, based on your comment, we believe your inquiry is about a dispute case on AliExpress, not Alibaba. Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relevant team via the link below: http://www.aliexpress.com/help/newContactUs.htm. We are sure that they will do their best to assist you and hope your problem to be sorted out soon!
Got teddy bears. Satisfied with the product. Bought them for sale in Kazakhstan. Thanks Alibaba. I wanted to purchase goods on the 1688 website, but I could not register there. My country is Kazakhstan, we cannot register on the 1688 website.
Tip for consumers:
Managers are well aware. I recommend this site to everyone.
Products used:
I bought teddy bears
If you are looking for any type of item Alibaba is the site. Very reliable and very professional, easy to access and communication options are limitless. We places orders and received all our orders with such easy access point. We especially love the communication platform and order tracking
I received some quality products at great prices. The service was excellent. I think the shipping costs can be worked on. They are pretty steep. The listing of products can be more accurate. Some products are listed way cheaper than what they really are. That would save time
I have only recently worked with the Suppliers of Alibaba and if you are a Seller anywhere on this
Planet you will surely want to invest time in examining what Manufactures utilized by Alibaba are inventing and creating. Be it a new Tennis Shoe a Wallet or anything else that you may wish to Sell, Buy Or Create. All at the Best Prices. To know the Current of Online Sales you have to See much product not matter what your line is. Alibaba needs only one picture to find you a Supplier! You would do well to consider the Expertise and Experience of Alibaba.
Tip for consumers:
Spend Big Win Big.
Products used:
Wallets
We are very pleased with the quality products and professional service Guangdong Dejiyoupin Doors and Windows Co., Ltd. provides. We sincerely appreciate your manager Ms Sarah responsiveness and the way you conduct business. We have strongly recommended Guangdong Dejiyoupin Doors and Windows Co., Ltd. to our business partners and friends because of our satisfaction with your products and service. Keep up your good work and we look forward to doing business with you for year 2020 and many years to come.
Dealing with Alibaba is been one hell of a rollercoaster ride. Impossible to find a human to talk with let alone file a complaint. You send messages, zero replies. I have been scammed tons of thousand dollars by some of the suppliers here. The scammers get away with it because Alibaba does nothing about it. My confidence level with Alibaba now is almost zero.
Great product! Outstanding to know Alibaba is there looking out for me. I have peace of mind conducting my business thru Alibaba. I never have to worry about an order, payment, quality, or anything. It allows me to focus on my business and my day to day activities.
It is a process that facilitates the connection with different companies and suppliers.
It is up to the provider how fast your response is.
They are usually reliable suppliers
It is an approach to be able to later even have an interview or personal visit in your country.
Alibaba made my transaction simple and smooth. Of course, you should use caution when searching for suppliers on any platform. I interviewed over 25 different suppliers before I made a buying decision. Once I made that decision, everything went smoothly and Alibaba made the process consolidated and simple.
Half of the watches where okay, the other half where very misleading, customer service lady like to play a act like she on your side and has your best interest at heart! Very false and misleading, one of the watches was broken, first she said she away for a week and then a day later she arrived back, she then ask me to fix it like it my responsibility, i was shocked, she actually expected the customer to repair it! Moneys is money, i was going to invest a large amount, already being successful with two previous stores! Lucky this happen now then when customers are complaining, £160 down not end of the world! Strongly recommend to avoid! Unless you live in china and you know where to track them down!
I recently purchased a can cooler (huggie). I had really good responsive service. The product was delivered on time. The product itself was constructed very well out of quality materials and printed perfectly.
Alibaba is amazing. It works and is safe and reliable. I am able purchase so much more than I ever dreamed of. I find everything I need for my business, to help improve the production and develop it all further. So it greatly helps to increase my income. Namibia is quite remote and I cannot find the things I need in a shop in Namibia. I can purchase wonderful gifts for family and friends and everything I order arrives fast and save and the quality of products was to date always as it should be. I love it!
My first time ordering through Alibarba with a very pleasing results. Great communication and very helpful supplier. Delivery from warehouse to door was very quick and a quality product. Will definitely use again!
My Seller is cheating me he is asking me to send Balance payment which is just 10% of the total amount. Means i have paid 90% payment of the order.
I ask seller to load the Product photos and he show me wrong photos but still Alibaba is forcing me to send balance money.
I Ask for Refund but Alibaba constantly suggesting me to contact with seller pay his balance as seller is not supporting even not contacting.
How can i send the balance 10% payment. I faced a huge loss. I am losing my trust on Alibaba,
I feel Trade Assurance is the safest way but after having this issue with me, I am gone crazy with this huge loss.
God will help me Alibaba is just supporting Seller.
Please carefull
I did not know about Alibaba.com until I was actively searching for a product. I took a chance and bought the products from Pherobio Technology Co., Ltd. They shipped it. Its easy. The thing I love the most is the insurance or trade assurance for payments. It made me more comfortable to shop.
I am a happy customer so far. Thanks to Pherobio Technology Co., Ltd.
If you want to find Suppliers to buy best products with a reasonable price & high quality. I recommend you to do it on ALIBABA. Very easy to use & find best supplier! There are many suppliers will help you to do what you want & they're friendly, support you much more than you can imagine. Hope you can find a best supplier as partner for your business soon.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Joy,
This is Echo from Alibaba Customer Service. I understand that you are not satisfied with the dispute case on Alibaba.com, so please allow me to assist you with it.
Kindly provide me with the number of the dispute case via private message for a check. Upon receipt of your case number, I will doubt check it with the dispute team for further advice.
Thank you for your cooperation and understanding. Have a nice day!
Regards,
Echo
Alibaba International Customer Service