Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Jane is amazing. She helped me through shipments and kept me updated with my orders before ordering in bulk. She was easy to communicate with and love my mesh bags. I will be ordering more in the future.
Bought oled screens but received lcd. Sent back lcd because they were far from what I wanted but alibaba closed my dispute. Customer received returned unopened screens and got to keep the money. Alibabe trade assurance is useless.
I have done business with this company for over 20 years. The customer service is what keeps me coming back. This order had 1 issue and my rep Yoyo gladly helped me right away and resolved my issue. What's app made it easy for Yoyo and me to communicate and work out my issue.
Escalated case to dispute because the seller did not send the items as per the agreed date. No shame whatsoever alibaba claims they cannot compel seller to send on time so they do not honour the refund and close case in sellers favour.
I had a great experience working with Lisa from July Hydropneumatic. It was easy to negotiate the price, pay for the product through Alibaba, and it arrived in a timely fashion. The press is exactly what was advertised and is of high quality. Even when i overloaded the press and bent the handle Lisa was responsive to help me get it replaced. I am very satisfied with the company, the representative, the price, and the product. I will order from them again!
Tate Parham
I recommend page and will use it more in the future. Feel protected and even more if seller accept paypall. If not still have some reserve. Still did not have a r case so I can not comment that part. Suppliers are proactive, helpful and polite but sometimes provide datasheets on Chinese or their English is confusing.
Well packaged arrived safely to my door in Melbourne from the factory.
Tested and the performance is exceptionally good.
I am very happy with the quality of this bicycle wheel motor.
Customer service is very good and I like the persona of Iris.
Experience was better than expected and quicker delivery than expected Thankyou very much. I also thought the products were very good other than i needed one size up than i ordered but now i know that i can get bigger ones next time.
I provided Alibaba with numerous screenshots of customer returns and negative reviews as a result of an unscrupulous supplier as proof that I deserved a refund. Alibaba rejected my dispute on the grounds that I could not provide video proof. This was not possible, seeing as the products are in an Amazon warehouse in the US. I do not reside in the US and logistics dictate that the product would take longer than that to arrive at my address in order to provide video proof.
Smooth dealing and communicate with supplier. Supplier are fast responsive and easy to deal with. Although the size of the items huge different from what expected. Overall good experience purchasing with Alibaba.
This supplier is very professional, solve question in time.
The profile has no scratch, the lock is very sunshine. Surface is very clean.
All the parts fit very well.
Handle is strong than usual plastic one.
Packing is nice too.
Inner lining glue well, 2 MM EVA as inner lining, it is harder than usual PU.
Very satisfied with the purchase. Battery came properly packaged and delivered on time.
Joyce Xu was a very kind and professional customer service representative.
I'm very satisfied and would highly recommend Alibaba.
A good platform to find the right suppliers, allows you to select and establish links for the business, helps to accompany the transaction. From the beginning, there were interface issues, and it all went away.
This Solar Power Motion Sensor Led 120 very good quality. It was very easy to communicate and very professional service, they even go out of way to make the transaction smoothly. Megan was very professional
I am only fairly new to alibaba. I have made several transactions, with serveral different suppliers. I have had a couple of ups and downs, but I am extremely happy overall with everything. There is such a huge variety of clothing and suppliers, you really have to take the time to look at reviews and search for the correct product, and company.
I have also found that you must question everything, do not assume anything and maybe get a second quote to compare. I am happy with the suppliers I have bought garments from, so I will try to continue sourcing from them only.
The service has been excellent throughout the process. We have felt very welcomed and guided by the excellent saleswoman (Jessica). The quality of the products is excellent and meets the required safety standards. We are very happy and satisfied with our purchase and with the service. Thanks Jessica! The best experience we've had on Alibaba. If it is the first time you buy you can trust this company.
Very safe, easy and great experience! Alibaba is really very convenient for people like us. The process of choosing the right vendor, to buying and getting the stock in hand was such a great experience.
I bought headphones on your site and chose the "product safety" sign in the sorting, but when I listened to something in these headphones, I had an unpleasant feeling (i. E. I wanted to take off the headphones and not listen to anything else in them), suggesting that the materials are unsafe. In other words, your quality mark means little.
My company is based in US and I work with quite a few manufacturers I found on Alibaba. I have always been assured of the quality and timely delivery. I order in peace because I know Alibaba has my back if something goes wrong.
This is the best wholesale purchase I made internationally so far, had issues with my goods quality and raised a complaints and alibaba stepped in and help resolve the issues. There is guarantee using alibaba
Alibaba is providing international buyers with full-fledged service for b2b across the world. Been dealing with Alibaba for 3 years as an international buyer, and I am so much pleased with my experience so far.
The best supplier on Earth! Very consistent, speedy replies, frequent around the clock communication, patient, and great quality product! Very trustworthy supplier! The only reason I visit this site is to shop with this supplier!
Tip for consumers:
Consistently Inquire until you find a supplier of your interest!
Products used:
All ordered!
I got mislead... sometime item in alibaba.com can be not the one we search and want to buy. Alibaba.com should be more stringent in those vendor, making sure they not misleading those customer of ALIBABA.com.
Received goods not as described
Fom the seller and Alibaba doesn't
Want to do anything about it
They're just copy, paste the same
Message to methay I got straps. But they are not what I was buying! No one is
Checking my evidence. No one is
Rsponding to my questions or
Concerns. Don't buy from this seller and be careful with Alibaba! Alibaba is on you that sellers are taking advantage of buyers!
Products used:
No as described straps
Please buyer be aware of Alibaba.com e-commerce services. The site is full of fraud and scammers. I just got scammed almost 4000USD. Alibaba gave these scammers a platform to do their fraud. Alibaba do not screen the so call suppliers on their website. I don't want what happened to me happened to other people. Please don't buy anything from Alibaba website. It is infiltrated with scammers. Don't become a victim. Stay away from this website.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.