Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Hello, i bought an animal product. Suppossedly 99% pure animal grade (veterinary) grade. 10 out of 11 dogs dead within 30 minutes! And let me tell you it was a hard and painful death! All seized out. I was running around trying to help each one. Dead, dead, dead, i held as many in my arms as they died as i could, so yes, the death was brutal for them! I have not just let loose and cried, and frankly i am terrified of what i will be like when i do! I tried to save money and my dogs are dead. The 11 th one not dead, but will end up with organ damage. All this to try and save a buck! Do not buy from them, AND do not buy from sellers on sites we all buy from. It is all from china! And they can kill your animals! They killed mine!
Great platform for B2B purposes. I found some great quality products and was delivered on time. I personally feel the communication was responsive and productive which is why it made the products come out the way i expected it to be.
My experience with Alibaba was superb... 5 stars... We are satisfied with the way Alibaba helped our business from being to end to receive our products. And happy that Alibaba is here to help the consumer to have a great experience.
Always a pleasure doing business on Alibaba! Some suppliers are faster than others, I tend to do business with suppliers who are great with communication. I appreciate Alibaba giving me such a wide variety of suppliers to choose from. Thank You!
I register in more than 3 years, but with big amount and big quantity i could not reach to purchase until shipment. But now we have small experience for purchasing, get small quantity because alibaba, can allow to get small quantity
Anything you need, Alibaba is the place to go. Love the products and they make sure you are happy with what you getting. Thanks Alibaba, I'm so glad I have found you. I will definite continue to do business with you.
The key chains were custom made with our logo and Alice Deng was fantastic to work with. She responded quickly and worked with us to get the end result we were looking for. The product we received was perfect! Thank you.
Great customer service, follow up was convenient. Yet not pushy which works best for me. I never got to use the product I ordered, as I delayed plans to use it, so I can speak for the customer service and delivery
Doly my supplier you are the best thank you for royalty you surely keep your word, have bought hair from this supplier for the fourth time now. And have not had any problems the quality and the customer service is excellent.
Dear All,
My humble request is that, pls do not take any paid package with alibaba. If you are looking for buyers from alibaba. Its almost fake buyers. Most of the buyers even do not read your quotations.
My account is hawked twice in this month. The buyer which i m getting from alibaba is not filtered.
If buyer is really in need of the RFQ material. They will atleast read it. Here they are least bother about their RFQ's. I think these are all fake buyers.
The reactivation services of my hacked account has taken more than 6 days in both the occasions. Which is so poor in any industry.
There are some products that appear in search that are not related. Do not have a filter process to narrow down choices. But in all, I have received the items I purchased.
Only thing I do see is that some items you have to contact a supplier instead of the order button.
The product quality was excellent! The shipping was faultless! The staff were prompt very helpful!
I will deal with this supplier again. In fact their excellent customer service restored my faith in buying directly from Asia.
I feel very safe and secure with Alibaba and I will continue to deal with them for a very long time. I also feel that my money is safe incase something went wrong with my order and for these reason, I am going to be doing a lot of business with Alibaba.
Trade Assurance made the order very easy and smooth. I didn't need to be nervous to place the order (yet I still was a bit nervous until I received them). I could communicate with the supplier very closely. I was not very sure if I could send messages on weekends and holidays.
Skeptical at first but once you find the right manufacturers, you will change your mind about the site. Do your research and don't just settle for the first one you find. Great products available on here!
This website is very user friendly, I was able to search and find supplier with minimum effort. All the supplier I contacted were able to answer questions and solutions for my business, I will continue to use this platform for my futures shipments.
The quick communication and response and the fact there was focus in responding to our emails was the best that this sales person Dylan had. He maintained the thread of the emails all through. Very happy.
Scooter is poorly assembled. Screws are unevenly screwed in and plastic pieces are crooked in front. Handling feels quite loose and steering bushings are not properly made. I had to fix. It's really not much to make the scooter good. There is lack of control in manufacturing process.
Very good communication. After requesting you get a very fast respond and a quick shipping immediately after the payment is arranged. It's perfect for a business. Products are with a good quality and price. LOVE IT!
Alibaba has not thought things through from a customer's standpoint.
The window where you can review a product is WAAAAAAAAY too short.
A buyer should have 3-6 months to review a product after it is received. What are they are traveling when it is delivered, and they dont even open the box until 60 days after delivery?
Also, the dispute process is run by an entry level person in China that has NO CLUE on how to problem solve. They need someone that is educated, sees the big picture, and can apply common sense to resolving disputes.
I had heard about Alibaba from other sellers and decided tonchecknit out. I have had a great experience, found a reliable supplier, great customers, and I feel very safe and trust doing business through this service
I decided to give Alibaba a try as it seems just like Wish.com but for large quantity items. The entire process was very much professional and the quality of the items were very satisfactory given the cost of the item was nominal.
Ms. Emma did a great job with our company all the time. She is a pretty nice and patient girl. Very professional girl with warm heart for customer service. We are very satisfied with her company customer service and the quality of product.
This supplier is fantastic! They are extremely helpful and very fast with preparing and shipping the products. I will continue to use this supplier and recommend anyone that is looking for great service to use them.
Tip for consumers:
Hansen helped me with my orders. She is very helpful
Products used:
NMN
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Ulhas.,
This is Echo from Alibaba International Service and I understand that you felt frustrated by the account reactivation process as well as the effectiveness of buying requests.
In order to better assist you, please provide me with the registered email of your account via private message and I will contact the service team to follow up your concerns.
Thank you for your cooperation and support.
Regards,
Echo
Alibaba International Customer Service