Alibaba has a rating of 3.6 stars from 13,058 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
I have a dispute with a seller who has sent me the products in poor condition and things that I have paid are missing, so far the commercial guarantee has been useless, they support the sellers, even showing them that the seller has not done things well, I'm quite disappointed, part of the product to throw away and no money, and the vendor on top laughing at me, thank you
This seller knows how to communicate with buyers as myself she even has a sense of humor as well and is well engaged with your concerns as well as any questions or concerns. I am actually ordering from her again awaiting my second order! She updates you if there is a problem and assure you that your package is coming My sample arrived earlier than what I expected. As a New Business Owner this is the kind of asset I will appreciate from a supplier.
Tip for consumers:
Contact Supplier she is always available
Products used:
Candle Vessels
For my money, I received garbage in the literal sense of the word Despite my complaints about Alibaba support services, Alibaba refused to return my money. And 2 case seller send to another country, I complained that the product was sent to another country, I wanted to get my money back because I didn't receive my item, or let him correct his mistake. Alibaba customer service did not help me. I paid 2 times more to bring my country from another country. Never do business with this Shipping Company this is a Ukrainian company they cheat customers. They give a very cheaper price for transportation Well then they charge you 10 times more money.to return the goods
Alibaba is a very professional website, and they are the best in marketing any product you can even imagine!
Alibaba is the perfect platform to buy any product you need, at a very competitive price; Although you need to do some in-depth research if you want to find a very professional and specialised seller in the industry that you are most interested.
I found excellent sellers that have been working in industries I am most interested in many many years, which makes them credible, professional and high-quality products.
It has its challenges, of course!
Long waiting for shipping, for example, unless using e-packet service or buy big quantity order where is very fast (within a week).
But for the competitive price that you find, especially if you just buy one or two things, I would be happy anyway to wait for a bit before receiving the product.
Excellent! I highly recommend Alibaba, and I will keep working with you!
All the best of luck, cheers!
Alibaba try to collect taxes that shouldn't, and then after products arriving at customs, you pay this taxes again, and then you return to alibaba and you have to spend more time to prove things that it isn't Alibaba's work to looking for. Now the next problem it is that people here they want to sale to professionals but with the prices that we are buying they are selling to consumers in aliexpress for just one piece, and some times, they are selling to us more expensive. Also, the mass salers here they are placing listings that doesn't include shipping, and then you contact with them and they are saying you that this price it isn't correct and they are asking you 4 times more. The situation need clearance
Products used:
Time and around time products
Purchase needs to be done well ahead of time to allow possible unforeseen delays without a heartbreak. There is a need to carefully select the best-desired product before purchase to avoid disappointments. Understanding the process from trusted friends or relatives who have experience helps to reduce anxiety and prepares you ahead of events or stages.
Great, helpful and interesting as Alibaba contributed to help breathe life into our loyal customers. They have shaped some of what it is today and life is so much healthier because of this company and they are the best in the world big love from aus.
Tip for consumers:
No.
Products used:
Many products.
I had problems with Alibaba twice and both times I couldn't find a representative or even explain my problem because they did their best to prevent us from complaining. I will shop from platforms other than Alibaba. We prefer Alibaba because it offers trade assurance, but unfortunately it does not offer any assurance.
At first I was nervous because it stated that it would be shipped 30 days after receiving payment! I am so thankful that they did not do that and it arrived early and each piece is beautiful and damaged FREE! I can't wait to give them out as gifts!
I have bought many times from Alibaba. They have a wide range of suppliers and products. As with any purchase, do your homework first. Check reviews. Choose verified and gold suppliers for the best experience when you are new. This is not ebay, but they have plenty of safeguards to help you have a good experience. Number one is research, research, research. Check everything before committing to buy. Get samples first to check quality. Then you will have a better experience. I like Alibaba.
The product is very excellent in quality, complete in package when we received, on time shipment/delivery amidst of the lock down here on our country. Very helpful and professional Sales Staff, she will always updating you about the product from their Warehouse up to the delivery in your place.
I had ordered LED lights through Alibaba and availed their Trade Assurance service.
The supplier sent me lights with much lower specifications.
Despite my complaint with Alibaba, they refused to give a refund or get the material exchanged.
I ordered a nozzle for a Weishaupt burner. Received the parcel, the parcel came very quickly in 5 days, everything fit perfectly Thank you very much! Regards, Valery.
Tip for consumers:
I recommend working with this site!!!
Products used:
Weishaupt burner nozzle
All excellent product quality is very good, acceptable
Price, fast punctual delivery, thank you very much!
I have purchased hundreds of thousands of dollars in products over the years through Alibaba's platform. Recently had a supplier send me a completely defective, different product then what i had ordered. I have all the products ready to ship back to be compensate. Provided Alibaba with an insane amount of proof that the product was not what i ordered, and they still did not credit me. I am at a loss for $15,000 with stock i will never be able to move.
Tip for consumers:
Never purchase through the alibaba platform. Purchase through a platform like paypal that has real insurance for when suppliers scam you.
Products used:
Wooden Wine Boxes - the supplier manufactured them too small!!!! No wine bottle can fit in the box.
We trust in Hippo our registered brand of products without having done business previously, we discovered a very reliable supplier, exceeded all expectations, very professional and excellent quality and price.
The delivered product maintained all the qualities that we negotiate.
15 days after the cargo arrives, we repeat the order and now we are interested in expanding the portfolio they have.
I recommend Hippo, I congratulate the attention received.
Tip for consumers:
We trust in Hippo our registered brand of products without having done business previously, we discovered a very reliable supplier, exceeded all expectations, very professional and excellent quality and price.
The delivered product maintained all the qualities that we negotiate.
15 days after the cargo arrives, we repeat the order and now we are interested in expanding the portfolio they have.
I recommend Hippo, I congratulate the attention received.
Products used:
ELECTRONIC
We cancelled our membership on this site as a result of high pressure continued sell practices (see enclosed images) We dont like to be threatened in such cheap and non-sophisticated way. Also lots of fraudulent, supposedly Alibaba "customer service reps" and because there is no benefit for company such us spending money showcasing as the prospects are all grabbed by tens of thousands of Chinese/Asian corporations and you never know if the distribution was fair, who are you really dealing with and products are all going in one direction that is - out of China
Tip for consumers:
Spend Your Money Wisely
This is our first time ordering a product from Alibaba and we must say it won't be our last. They are great to work with and very reliable and trustworthy. We definitely recommend ordering from this company - you won't regret it! Rick Su was our support person when ordering. He went the extra mile in helping us with our order and fulfilled it quickly to 100% satisfaction. Shipping time and delivery were exceptional! This customer is very happy and satisfied with our order!
If you know how to navigate the site and understand how business is done in China you will find Alibaba to be a great service. I really haven't had a bad experience yet. Maybe it's because I've been to China and done actual business and understand the cultural difference.
There are still a lot of issues that need to be fixed when it comes to user experience, but all in all I am super satisfied thus far.
Alibaba provided rapid responses to my ITT and had a useful chat facility within the site. Was able to rapidly select the best supplier and track my delivery on the site, knowing that if dispatch was delayed or item was imperfect on arrival that compensation would be provided. Site fee for this insurance was $82 on $3400 deal so 2.5%. Exchange rate seemed reasonable.
Tip for consumers:
Several suppliers tried to communicate outside of the Alibaba site. Important to conclude the deal and pay via the Alibaba site, to get the full benefits of the insurances mentioned above.
Products used:
Laser welder
This is a great website to find Trade and manufacturing companies. I was a little nervous at first but with the ability to find companies who work with Trade Assurance and who are also verified suppliers, it helped sway my fears and try this route out. I just recently placed and received an order for two products with my company logo engraved on them, and they turned out great and were shipped in the time frame I was given. I had an easy time communicating with the company I worked with as well. I highly recommend this site.
Robbing off you can have evidence no problem you can wasting your time your breath your stress your whole nerve and you can not get your money back because that what they all about just take your money
Alibaba.com knocked it out of the park. I am extremely satisfied with my entire experience. I had reservations at first, but am glad I tried this excellent company. I will do my buying here from now on, and I highly recommend anyone else do the same. Service, price, safety, and speed... I am a very happy customer.
Good quality products, customers are happy, and I am doing continue business with the seller. ALL GOOD
As long as you know your way around Alibaba, you'll find yourself trustworthy suppliers who would accommodate you and keep in touch with you for your purchases. The jewelry I bought from this site is stunning yet affordable. Simple and elegant. There really is beauty in simplicity. Try Alibaba today and jump-start your business.
Tip for consumers:
Be sure that you only purchase from suppliers with Trade Assurance and are Verified by an inspecting body. Also, keep in touch with your merchant as well.
Products used:
Jewelry
The sample protective cases I ordered were delivered quickly and were in good condition. Alibaba's site made it very easy to connect with the supplier and allowed for an easy communication channel between us.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.