• Alibaba

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Alibaba

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Overview

Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    989
  • Value
    972
  • Shipping
    970
  • Returns
    576
  • Quality
    956

This company does not typically respond to reviews

Positive reviews (last 12 months): 78.8%
Positive
145
Neutral
3
Negative
36

Instant Feedback

204 reviews

How would you rate Alibaba?
Top Positive Review

“Trust and peace of mind”

Dorothy H.
7/14/24

Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!

Top Critical Review

“Alibaba Trade assurance is a scam”

Leif Erik G.
9/20/24

Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.

Reviews (13,059)

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Reviews that mention popular keywords

trade assurance (621) quality products (376) product quality (185) customer service (611) shopping experience (76) ali baba (89) gold supplier (47)
Thumbnail of user mihaelao1
1 review
0 helpful votes
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August 22nd, 2019
Verified purchase

It is a pleasure to deal with Tina. Her communication skills are excellent, she is always willing to help and customise the order. She is flexible and understanding. It gives me peace of mind that she keeps me up to date and ensures that everything is working smoothly.
Looking forward to doing a lot more business with Tina and Zhangjiajie Fuyuan Simulation Flowers Co, Ltd.
I would highly recommend them, as they really take pride in their products and the quality is excellent.

Thumbnail of user obedb2
1 review
0 helpful votes
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July 24th, 2023

Alibaba is a great B2B platform and it has really helped my business in getting suppliers and manufacturers in China. I am really enjoying their payment platform through Alibaba Trade Assurance. Thank you for thus Platform.

Tip for consumers:
I think the Trade Assurace Refund, Anytime there is a refund, you loose money

Products used:
Led Lights, Makeup Chairs

Service
Value
Shipping
Returns
Quality
Thumbnail of user kshidii
1 review
0 helpful votes
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March 21st, 2022

I thought about the product. Found in Alibaba, Contacted the vendor, Suggested right product, Placed an order. Shipped immediately, Recieved and used the product. All took seven days.
Alibaba has helped to shrink the world and made easy to purchase any product with ease. It true Genie.

Tip for consumers:
Do your homework. Ask right questions.

Products used:
dust extraction nut and pcd router bit

Service
Value
Shipping
Quality
Thumbnail of user justins379
1 review
0 helpful votes
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April 5th, 2019
Verified purchase

Easy, efficient and as ordered. I don't really have much else to say but this box requires at least 100 in order to submit, so I have typed out this unecessary and overly wordy useless sentence in an effort to be able to just hit submit and get this over with already.

Thumbnail of user ivanm139
1 review
0 helpful votes
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July 16th, 2019
Verified purchase

After days of looking for a supplier who could offer a great product. With the trade assurance and ready to ship buttons helped me get quicker a great supplier. I ordered and got a great product. I think the system alibaba has to get better suppliers and order safe with trade assurance is great which helps the customer feel safe ordering. I think there is still room for improvement in many aspects such as shipping since many suppliers take advantage of shipment to ask a lot of money. Doing my research of what product I wanted to buy I found a supplier who asked two thousand dollars of shipping while others only asked two hundred. ALIBABA is a great trading place and what would make it the best is obligating all suppliers to have shipment prices in their products since it makes it easier for the customer.

Thumbnail of user mackk7
1 review
0 helpful votes
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May 31st, 2019
Verified purchase

I'm so happy to do a business with Alibaba company
And I will command this company to my relatives so that they can be able to do a business with your company.
Alibaba is one of the company who doing a very good business in world

Thumbnail of user geovannib
1 review
0 helpful votes
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June 29th, 2019
Verified purchase

I have felt that the Alibaba platform is agile and immediately responds to the messages of the seller and buyer, as well as the methods of payment, I am very satisfied with the rules that require the seller to be very responsible with what they offer.

Thumbnail of user allenc297
1 review
0 helpful votes
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August 26th, 2020

So far have had excellent service and the system is good. The set up for communication and uploading images and documents is a good way for tracking your complete correspondence from the start to the end

Thumbnail of user izabelad2
1 review
0 helpful votes
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June 13th, 2019
Verified purchase

Very good platform. Easy to operate. It is very easy to search for potential suppliers and communicate with them. It gives you protection and reassurance that you are dealing with real companies. Experience is top class.

Thumbnail of user haitemb
1 review
0 helpful votes
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March 16th, 2018
Verified purchase

Excellent first time with alibaba. Alibaba offers the best and safest way of buying goods online. With hundreds of trusted suppliers, you can get the product you want with the cheapest price available on the internet.

Thumbnail of user valeried206
1 review
0 helpful votes
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December 8th, 2020

Jerry was a pleasure to work with very helpful and patient did not push me off to some one else and kept me advised on the process of the making and all the way up to shipping. I can not wait for the next rugs. I tod my family on his high standards of relationship he had with the smooth process of the making of my rugs. I just want to say Thank you for having such a wonderful vender name Jerry wang Beijing Innovflooring Co., Ltd

Thumbnail of user vedanandt
1 review
0 helpful votes
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August 8th, 2020

This platform has been the best so far i have been working with, so much easy to find products, suppliers and services and also easy to use, communication have been very good, safe and secure transactions

Thumbnail of user toic1
1 review
0 helpful votes
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July 24th, 2019
Verified purchase

I love the website and all it provides. Like every website it has its ups and downs but, I will say this website has more ups than downs... I am not a pro on website development and etc but, for sure it is a good marketplace of its kind.

Thumbnail of user sabineb12
1 review
0 helpful votes
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July 24th, 2019
Verified purchase

Thank you very much! I'm very happy with the product and created a nice square-storage with it for my colourful kitchen-tools. I also want to use them to storage arts and crafts, and other nice things, not too heavy stuff.

- Good quality. Nice look. - How I made it, you can see o the pictures. With transparent tapes I fixed it, with puncher and rope made handles. Nice to see, practically to use.

I looked everywhere for something like this. Found it here and can recommand it. The box ist soft and flexible but stable, and can be carried on the handles, similar to a bag or softcase:

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnj826
1 review
0 helpful votes
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May 31st, 2019
Verified purchase

This is the first time I have used Alibaba, and the process went very smoothly. I was kept fully informed of the progress of my order, and was reassured that Alibaba was monitoring its delivery. I would certainly use this supplier and Alibaba again.

Thumbnail of user bluehatsl
1 review
0 helpful votes
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October 11th, 2020

Good Surveillance & Security Camera products, nice sellers.
BlueHATS CCTV NG has for over 7years been directly contacting suppliers via alibaba.com.

With the escrow services, this provides a more reliable way to pay for your goods.

Thumbnail of user ahlamn1
1 review
0 helpful votes
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December 9th, 2019

What i like about Ali Baba on line explained feature consice detailed not only but seeing styles to pick at own space and chat text directly trade that are so friendly to communicate
At the start many thought in my mind and worries its another world when i see my orders satisfy meaning not throwing money away

Thumbnail of user belvab3
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

I love using Alibaba to source my products. They are high-quality items as well as the vendors are easy to work with and meet my high expectations. Also, tracking my packages helps to set my expectations of receiving items shipped to the USA.

Thumbnail of user garon
1 review
0 helpful votes
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November 4th, 2020

The ring boxes I ordered are beautiful and the quality is very good. The communication was very good and the order was very smooth with the online associate. My order was delivered in 2 weeks to Los Angeles without any issues.
Would buy from them again.

Thumbnail of user koranah
1 review
8 helpful votes
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August 7th, 2021

Alibabas trade assurance is a complete scam. It gives absolutely no coverage for buyers, only sellers. They keep postponing replies to any meaningful solutions and offer settlements that are way under the cost of what i paid. Also DO NOT DO ANY BUSINESS with this vendor. Horrible service.

Tip for consumers:
Do not work with businesses that are less than a year on the market. When you see Trade Assurance icon on businesses profile, it literally means nothing. Don’t let that make you feel comfortable about that business. Ask a lot of questions. If vendor is constantly dodging questions, that is a red flag. Make sure you have a vendor be clear on when your goods will be shipped (exact date), and what is the expected timeline for it to be shipped to you.

Products used:
I did not receive product. It has been over 90 days since vendor claimed goods were shipped without any proof provided. They provided a tracking number that UPS shows as non existent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user manojj10
1 review
1 helpful vote
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September 9th, 2018

1 rating is also so high and there is no 0 option.
I have ordered one product and still i am waiting for this after that i have raised the dispute for refund but still i am waiting for refund.
I will recommend to others dont buy products from thi seller.

Thumbnail of user ilaydak
1 review
14 helpful votes
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January 11th, 2016

I had a very bad experience which was very bad. If you don't wanna throw your money away stay away from this site. They are unprofessional and very bad at business and the quality of what you order will be the worst thing ever. You will never get your order as a good quality and even you complain they will never solve your problem and they will never contact you again. Trust me don't wastell your money and time.

Thumbnail of user michaelc3619
3 reviews
0 helpful votes
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August 23rd, 2020

Alibaba is a very professional company and I am very happy to continue to do business with them. The service was excellent. The staff was very helpful finding shipping in these difficult times and I am very grateful.

Thumbnail of user josephp376
1 review
0 helpful votes
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April 29th, 2019

I ordered product from Thomas Qu and Jason of BlueSun Solar. Through Alibaba Assurance program. I paid $12,216 USD in advance. From December 2018 until April 2019 Thomas said "NO TAXES" as if they would pay Tariffs. After I found out there were huge tariffs. Upto 250% andf I would be stuck with them. Jason informed em "US Tariffs Not his Problem" but I informed him misrepresentation is. Still the did give me full refund. But a partial refund. Only

Thumbnail of user adeyemia2
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

Delighted and like to do more, much more orders. The buyer and supplier network is excellent. Cost was also within budget. I will encourage this platform to continue to sustain and improve on this achievement and bring more business to this network.

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From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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