Alibaba has a rating of 3.7 stars from 13,059 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.
Trading through alibaba provides peace of mind that your transactions are secured and you are trading with professionals. I will always buy from this platform and I recommend it to others. We also buy a lot of things for my work. Everything I have ordered in Australia always arrives on time and buying the products and selecting them has been made so easy through Alibaba. Very happy with the service!
Even when you provide Trade Assurance with clear evidence a supplier has commited fraud, they will still side with the supplier. Please do not trust that Trade Assurance will help you or protect you as a customer in any way. You just pay extra when paying to Alibaba. That's it. And it's impossible to get help from customer service.
Love the clear, easy to use site. Makes buying and selling globally feel so easy! Definitely love the ability to source products directly from the producer. Look forward to continuing the relationship!
The site is very interactive and vast - very impressive bar one point. There is no human help when you have an issue with your account. The automated assistance is very poor. I tried to update my account details and the automated assistance directed to the point which was giving me the problem. Very Very frustrating.
I have been using the product for almost a year and the result of the product is amazing. Their customer service is awsome and professional. I would definitely recommend it to friends.
I really like the 808-G machine, which is small and portable, with plenty of energy. The two-year warranty gives me no worries. After using it for a month, the customer's treatment is very good.
I made an order the first time. Use the site easily. The salesman with whom I made the order was very professional, answered my questions very quickly and clearly. I changed my order several times. The seller always responded to my changes and did everything as I needed. Thanks you))
I needed jersey's from small to 5X and the only place I found them was here. I needed a quick turn around and worked with Monica on Alibaba.com and she was terrific! She got them made and shipped in 2 weeks to the USA from China and we were able to get these to our clients on time! It was a breeze! Thank you so much!
Alibaba Trade assurance tracks the transaction and makes sure the vendor and buyer know the terms of the purchasing agreement. Trade assurance sets timing deadlines for key events in the process and assures that the vendor and buyer stay informed.
This shop has very good service, recommend good things to us, service and create some things for us. And this place does not charge any additional money, which other stores that I found they charge,
The products here are very good quality, I recommend this shop very well.
Happy day
We appreciate the seller's effort and credibility in dealing.
We are pleased with this business cooperation with this seller and we aspire to further business dealings in the future and for a long term with this seller
Cheers
I am really amused by the features and protection, Alibaba offers to its buys. Trade Assurance is the most viable idea and good for assurance of the quality of product and timely delivery.
Alibaba is really the best
Suppliers on Alibaba do not standard send an invoice for your order. You have to ask for it and then you receive something that is not a real invoice. Alibaba should standard add an invoice for every order.
I have been doing work with Alibaba.com for years. Very happy with the company. I have had a dispute and they have helped me threw it. But in 10 years of doing work with Alibaba I have only had one dispute.
It was my first experience. Supplier was proactive and always caring and assisting along all the steps, from order to shipping to assembly. Always ready to respond to any requests. My best buying experience!
Its a little tough navigating at first, once you know what to look for very good sight. All the prices are excellent, depending on what part of the world you live in depends on shipping cost, depending on size of order depends on if you ship by air or sea, if sea, could take a month or two to get to you.if by air its a week or two, always get shipping cost before placing order, and remember if it comes by sea if your in the United States like me, you will have Tariffs and customs cost. But if you use Alibaba Freightos shipping, they do all the customs paperwork for you.
My first couple of orders was to test the waters. I wanted to see shipping time, merchandise quality and compare between Alibaba and AliExpress. I was impressed. Shipping was fast, merchandise quality is good.
I guess with all things it depends on what you order and how. I am especially picky when it comes to marketplaces since I know Alibaba and the people who actually manufacture and sell me the items are not one and the same. That being said Alibaba made researching the sellers and choosing one who was going to fulfill my order competently and up to my standards easier than ever. When one seller did not complete the invoice process (I was literally waiting to pay) and stopped communicating the system asked if I was having issues and recommended other sellers with the same items. I took the hint and moved on to someone else. I am very happy with my order, the items I received, the arrival time and the order process. I have found a great new source for my small store.
The online support in arranging reasonably priced shipping was very much appreciated given the distance involved and infrequency of shipping which impacts overall shipping costs. The product is very competitively priced and the quality is high
I have had my own share of alibaba and aliexpress,, these companies are a platforms for chinese crooked thieves to scam the west and they waste peoples time with the crappy arbitration which is basically a cover up for the sellers. It is unfortunate that our governments continue to allow them to operate, but I am taking this to my representatives to lobby for the end of this theft I purchase a lot of leather bags fro alibaba ans aliexpress only to receive PU bags that were plastic, I cut up some and sent the video of the bags and burn test only to be told that I cannot get my money back because I dont have sufficient proof. What other proff is better than a video of a burning plastic that was supposed to be leather, please do not deal with this company. It is better to take your money, and burn it in your barbeque than to waste your time buying anything from this companies
Great place to fine sourcing outside the country. Safe to deal with and great transactions. I would suggest it to anyone starting a new business looking for suppliers or even an old business looking for new en-devours!
A lot of suppliers, a lot of products, a lot of information! This website can provide any inquires that you have. Do not hesitate to get in touch with any factories in the whole world and do your best business.
I was able to order and communicate with a matching supplier. The supplier was able to work through the difficulty with a language barrier. The supplier also was able to help me complete my order. Alibaba was able to bridge the gap between wholesaler and buyer! Thank You.
The exterior of the product looks sturdy and the exterior treatment is well done. However, compared to other products, it has the same capacity and large size, so it occupies a lot of installation area. The operating sound is quiet compared to other products. The product seems to be very good.
I like the quality of Peak Field company, all the products from them are good. Even though it's a bit higher price, but the quality deserves the price. I think it's fair to pay the price. It's good. I will definitely buy from them again.
Alibaba.com trade assurance is a huge lie.
I shopped with trade assurance.
The carrier did not follow the rules in the contract. And I lost money.
I wanted a refund with Alibaba.com trade assurance.
Protected alibaba.com seller and did not return my money.
Trade assurance is a huge lie. Don't believe it.
Tip for consumers:
Alibaba.com trade assurance is a huge lie.
I shopped with trade assurance.
The carrier did not follow the rules in the contract. And I lost money.
I wanted a refund with Alibaba.com trade assurance.
protected alibaba.com seller and did not return my money.
Trade assurance is a huge lie. Don't believe it.
The headphones are nice and good, the shipping is so expensive regarding the goods /// 12$ for shipping is a little ever average.
But regardless this point the headphones are nice, good music experience, and the materials are about nice.
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.
Dear Lilfam,
This is Echo from Alibaba International Service. I am sorry to learn about your unpleasant trading experience with one of our suppliers. With current information, I am sorry that we cannot locate your account nor the number of your complaint case. Therefore, please contact our online customer service and provide them with your account information as well as the case number for further help:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
Thank you for your cooperation and support.
Regards,
Echo
Alibaba International Customer Service