Allstate

I mean very unprofessional, they cancelled my policy while it was paid for and didn't want to give me a refund for my remaining 24 days. I had to dispute with my bank. I see why their #1 on the top ten worse insurance company's list.

14 years of being a so-called value customer. Yet the agent only applied the 55 and retired discount to the home policy of my insurance but not to the auto part of the policy. This ultimately charged me thousands of dollars unbeknownst to me. All of that the "are agents are doing everything they can to give you the most discounts" is bull****

The water damage happened Jan 31 2022 and we are now march7 2022 and mom has gone sick she has asthma with humidity maybe because mold by now, as the insurance changed ownership or the agent quit and they are scrambling to take calls and take care of business... I understand but this is not acceptable as the claim is still pending... not even safe to deal with a company like this, unacceptable, and I will not my mom, a senior and disabled be put in a dangerous position subject to harm due to negligent insurance delay. Please process the payment on the claim.

They are absolutely HORRIBLE! Pray that if you ever get in an accident, the person that hit you doesn't have Allstate. No one has any idea what's going on. No one, and I mean no one, calls you back in a timely manner. Five months of them telling us "oh, we don't know if you we reimburse you for your rental car…" their driver is why we are in a rental car. Seriously people, run. They are not worth the headache and stress.

Got mold in my apartment due to negligence of the property management company, and mold ended up all throughout my HVAC system. Did everything I was supposed to and am now in a battle with them over the improper handling of the situation, called allstate as a last ditch effort to not go bankrupt, and was told my policy covered me in this situation! I was ecstatic! I was also lied to, by 3 different representatives. Not only did they only boost my morale, it was devastating when he told me im alone. In good hands my butt.

If anyone is considering getting Allstate for auto insurance please don't they do not want to pay up when something happened to your vehicle and they're quick to say it's a total loss when your vehicle could have been repaired they're just that cheap they don't want to pay out any money but they want to collect it please think two or three times before you even consider them

Should have never left Mercury. My wife was rear ended. So we started a claim. When our car was ready. I was informed that. I had to pay $1000 deductible. So I called about getting it waived. They said no! That we had to pay up front. Then they would get deductible back from other parties insurance. And that it was a lengthy process. Now here's the slap in face. They also said that the only time they waive a deductible is for uninsured or hit and run driver. I was stunned! Were not at fault. We have a no fault claim. Horrible way to treat customers. So now you know. We will be switching back to Mercury as soon as Allstate expires.

I have been with All State for the past 14 years for both a detach house and two cars.
Last year, things was not good with me financially because of the pandemic I called them to cancel my house insurance and take off one car until September. Now, I called to get a quote for the house insurance once again. They told me it will cost $467 a month with 2 months down. I told them I was paying $135.00 previously. The customer service said when discounts applied to the quote that is the amount. Now, how it is in one year with 1 claim on file, 14 years as a customer and still have a car with them. How is it possible for monthly payments to go from $135.00 to $467.00. This is ridiculous. What is the use of staying with the same company and when you have an issue and told them them you would opt out and return in 1 year. Don't they check-in past history of their clients. I was very disappointed with the quote given.

I had wind damage tomy roof this winter i submitted a claim to allstate insurance and all they would allow me is 400 dollars to replace the missing shingles in 8 different places, believe me your not in good hands with this company. I would not recommend allstate to anyone. Also 2 month feedback time.

0 star if I could. On july 29 my car was rear ended by a guy that was insured by Allstate. After giving me the run around for a month they finally asked me to send my car to get repaired. They gave the repair company a a run around cause they didn't want to pay them. Today keep in mind it's January 14 2021 I get a call from Alexander Garcia telling me that I needed to pay $616 for the labor of my car being fix and that I needed to pick it up today if not they are not gonna pay for the rental because my car is ready and I need to come up with $616 to pay for my car being repaired even tho it was their client fault. I contacted the manager Bryan king left him a message but has not reply back. So Bryan if you reading this I need you to call me ASAP to resolve this matter. Because I am not liable for a payment that clearly Allstate or your Client did.

My husband was hit by a driver who had allstate insurance. The claim process was horrible. The allstate agents treated us like we were bothering them. Never returned messages, no call backs, denied even who we were and lied to us that claims had been paid, when they had not. Had to get an attorney to get it resolved. This was a NO FAULT accident. My husband was hit was a young driver. BEWARE - if you are in an accident and hit by a drive who has allstate, good luck because it will be an undertaking. BEWARE!

Allstate cancel my insurance without me knowing, I call them back they have no answer to how that happened, they keep transferring me to a so-called specialist that didn't know crap about anything.
All I got was, Sorry for what happened if you want your policy back, you need to put $600 down payment today, that's all we can do for you…
That's what they told me it's a disgrace a piece of $#*! company I don't even think that's legal, To take your down payment, then your monthly payments, then cancel you, and then talk to their stupid specialist
Just to tell you there's nothing they can do but if you want it back pay us another $600 today…
That's gangster! Class action lawsuit. Apparently I'm not the only one..

Long story short. Bought a house, the roof leaked in our master bedroom so we called All State. They sent out an adjuster who set up a ladder and checked out the roof. His conclusion was that the roof was in decent shape and that he could not prove where the water was coming from so he would deny the claim. So his answer is just let it continue to leak. I asked about mold and insulation damage, he immediately reacted with "that's not covered". Oh, so now he is an agent as well as an adjuster.

We like our agent and I will be giving him a call, I am sure it will not change a thing. By this time next week I will have changed insurance companies as I can't stay with a company who pulls a stunt like this.

Please for the love of God, don't buy roadside assistance from these people. Use AAA or someone else if you feel that it it necessary for you to have this coverage. Please just call a local towing company they can assist you a lot better. Allstate will collect you money for coverage then when it's time to act get a tow. They will only pay the company 42.00 and leave the rest up to you to pay. As a owner of a towing company it is frustrating to see people use this then wonder why I'm asking for them to pay the additional balance of their call when they assume they are covered for a tow. You will get short wait times and better assistance if you just call the towing company direct.