Allurez

I wouldn't do business with these crooks again if my life depended on it.

I bought a wedding set from them on the first of September. They assured me that I would have the ring within 14 business days. I had to propose WITHOUT an engagement set because the ring arrived late.

Less than a month later, one of the gems fell out. We reported this and they tried to BILL us to have it fixed. While we were attempting to get them to FIX the problem, ANOTHER gem fell out. We have been fighting them ever since to try and resolve this issue.

A couple of weeks ago they agreed to upgrade and give us a completely different ring. (we have the emails to prove this.) Today I awoke to an email from my financial institution that they were trying to BILL me for the new ring.

Save yourself months of headache and a ruined engagement. Don't purchase from these crooks. You'll get a better ring and better service from Walmart... And they won't try to scam more money out of you.

I waited almost 3 months for my order. After a week past the latest estimated shipping date I started calling to see what the issue was. After numerous calls I did not get a call back for weeks. Very satisfied with the product but wouldeve liked to be at least informed of the delay and returned call.

I ordered engagement ring and never received the product and I opened a dispute over the charge and this company keeps on lying that they deliver the product but never got it. Even the ups tracker they send says the product was not delivered but they still on claiming that they send the packet. And also it took more than a month for me to receive the tracking no. It's a huge scam. Pls save yourself the hassle and buy somewhere else!

Do not buy anything from this company. The quality of the product is that of a cracker jack box. Their customer service will do absolutely anything they can to get you to go away so they don't have to deal with you. They will not keep notes on your account, the will hang up on you, they will have no idea who you are when you talked to them 10 minutes ago. We have have our ring sent in for repairs 7 times! And every time we get our "new" ring back, you can still hear the diamonds loose. Absolutely the worst experience with a company we have ever had.

I ordered this ring to celebrate the birth of my 5th baby in October. It is stunning and goes well some of my other rings I like to stack. The delivery service created some headaches but Allurez was quick to step in and assist.

I looked all over for a very specific style of necklace, and only found a few places online that were close. Allurez had one that was nearly what I wanted, but didn't come in the length that I desired. After contacting customer service, they were able to produce the necklace I wanted with the custom length. I'm very happy with the result and the price.

This was a terrible experience overall for me. I ordered a custom engagement ring, paid for it and then was notified that the diamond i chose was out of stock and my order was not refundable. Long story short, after paying more than I wanted to for a less quality diamond, after more than 5 weeks from original purchase date I still had no engagement ring when it was promised to me by multiple employees to arrive by an earlier date. The customer service was terrible and I was lied to multiple times. I ended up disputing the charge and refusing delivery. Found a different ring in a local store.

The product came with the wrong stones. I received 3 2-sentence emails with vague information about getting a 'label' for repair. Then nothing happens until I send another inquiry, which generates another vague email. Not getting anywhere, yet.