Allurez

I purchased a 14k white gold pendant necklace for my wife's birthday. Before I did, I asked if the pendant was marked "14k". They said "yes". When I got it, it was stamped "1k". After a number of emails and phone calls, I sent the item back. Allurez kept it for 5 days until I called and asked what was going on. They said they are "repairing" it and will overnight it to me. I just got the shipping notice which is second day air. If you are going to buy from this place, be aware that you will never talk to the same person twice and the people who answer phone and emails are not located in a jewelry store, so you are never dealing with the people who handle your item. Lesson learned for me, as my wife won't get her item until 16 days after her birthday.

I was shopping for an engagement ring with side rubys. I liked one setting, and found that Allurez would send samples. I requested a second sample, just to be sure. I ended up liking the other setting more, and felt very comfortable gauging what the ring would look like with the diamond I was considering. I look forward to receiving the real thing!

The delivery was delayed and the product was very disappointed me due to there were some scratches and seem quite dodge as the same as the wrap and some glue on the gift box, very regret to spent more than $1000. 00 on a product like this!

The setting for the stone was bent a good 5 degrees off center. Pretty sloppy for a $2,500 ring. I had to bend it straight myself because I needed the ring for the weekend. One of the sketchiest things I've had to do.

One is significantly less blue than the other, and both are barely blue.

I was very pleased with the communication from Allurez. I ordered an apple pendant necklace to surprise my daughter on her 18th bday with a trip to NYC. Once the order was placed I realized it might not arrive in time. I texted the recommended communications number and was kept informed for the entire process. It arrived a day early and the actual pendant exceeded my expectations. It was much better than the picture. Great product, great communication. Would definitely recommend!

I decided to go with the "try at home" for free with the replica. I understand the replica is not as "beautiful" as the real ring but this replica was so big on my hand (even though I put a note for my ring size) also the gemstones were so tiny compared to the one of the website. I immediately returned the replica

We ordered three ring sets to view at home, only one was shipped. We were not told of the status of the other two ring sets. My charge card was charged for all three sets. When I called I was told the other sets would be coming but not sure when. It could be three weeks, it could be three months. It is very misleading when you place the order for viewing at home. I feel that the charges should not go through till the item is shipped since there is such a time frame gap when the items could be shipped.

I received the ring in time for Christmas gift-giving. I like the ruby cocktail ring except for two things. The ruby stone is very cloudy, and I ordered the mounting in rose gold and the one I received is regular gold. But what can I do?