Allurez

I received the ring I ordered and the workmanship was good and was what I ordered the stones were smaller than advertised but the ring was still gorgeous. Customer service did not impress me at all. The ring was to be made and shipped between 2 and 14 days. It was over 30 days and numerous calls got numerous excuses. I had to get nasty to get it shipped.

Service was exceptional from the Website ordering platform to the customer service portal right down to the final product. I was a bit concerned I might have ordered a bit late to receive my Valentines gift on time. However, not only was it on time, it was early. Well Done!

I placed my order on Dec 29 for my wife's birthday on Jan 28. I was assured it would make it in time. I started inquiring about it shipping the week of my wife birthday. I was told "it would ship any time probably tonight." It did not. The following week I was told the same line twice. The week after I was told that 3 separate times. I also inquired via email multiple times and only received an automated responses. After deciding I needed to resort to threats my ring was finally shipped. I had it appraised on 2/17 and the jeweler showed me 2 of the amethysts were chipped. I will now have to pay for those repair costs. I am disgusted with Allurez and will never do business with them again.

Jewelry doesn't look anything like the picture in the advertisement. We called 4 times to get an update on the delivery date when it was not delivered when they said. Each time they said it will be delivered at the end of the week; each time it was not delivered. The whole experience was TERRIBLE! We returned the jewerly (at our cost, which is their policy) and they said it will be 4 weeks till we see our money refunded; sure hope it does. We will never order from Allurez again.

The ring purchased online looks nothing like what I received! There is no stamp on the inside of the ring Allurez as pictured, maybe because its so thin. Tried to get a refund the same day it was delivered and was told it was not refundable since it was a "design your own" ring. I ordered the ring described and pictured on your website... didn't design ANYTHING I only requested the correct size! My receipt doesn't even describe this "design your own" this was for our 25th wedding anniversary... what a shame. The web site describes the parameters for a refund, if within my order or during the payment process it was disclosed that the ring ordered was not refundable, I won't not have made the purchase. Called last week to find out about the "free gift" another false claim from your company, was told my order didn't qualify but I would get a call back, never got the call back. The free gift promo code was SG21. Totally a dishonest experience!

Ordered the emerald cross, very very small, expected at least an average cross, bottom of cross not proportioned correctly, the bottom of the cross should have been a little longer to look like a cross

One of the worst customer service experience for me.
Allurez could not deliver on the time they promised and then told me they can't cancel the order as it is against their policy. I got the bracelet one week late and the clasp of the bracelet won't work and the quality was bad. The customer service will not give me the RMA number and kept arguing with me to keep it instead of returning it. I had to go through Paypal to get my money back. I lost the shipping cost of about $50 because of their policy.
I will not recommend this company even to my enemies.