Allurez

We went to every jewelry store locally without luck. We wanted something different, something that would permanently leave the impression on my husband and myself. We found that the ring was special on Allurez. The entire procedure is done via e-mail and via the Internet. Thanks to that, it's easy for me to order, to prove and to designate the size. I do not know how to do it without the help of friends who recommended me to the Allurez jewelry store. Each custom order I have in the future for jewelry will definitely work with alurez
Thank you ALLUREZ for your beautiful work and great customer service!

I purchased an item from their site at the listed price. They accepted credit card payment then they called me a few days later and told me that they actually needed a few hundred dollars more and wouldn't honor the price on their site I made the purchase under, which they accepted. Completely unbelievable behavior.

Product did not arrive during window provided by Allurez. I contacted Allurez weeks later to get an expected delivery time, was told "item is being crafted." Zero communication from Allurez regarding delay. A month after their estimated arrival, which was 3 weeks after order was placed, I requested my order be canceled. Allurez refused to cancel my order, and again stated item was being crafted. (A basic wedding ring, with choice of a center stone.) Emails were exchanged regarding my demand to cancel the order. I finally submitted a complaint with PayPal (who I paid through after reading negative reviews) and with my credit card. The ring was overnighted after I contacted my credit card and PayPal. (Ring is NOT as pictured. Wedding band is NOT attached to the engagement ring, per request at time of order.)

It was very difficult to communicate with them. My ring kept getting delayed more and more without any indication as to why. When I could finally get ahold of them (after many different attempts and messages left) they would consistently tell me that the ring was shipping either at the end of the week or beginning of next week. This went on for a month. Finally they had waited too long and I called to cancel the order. I was told that the order was cancelled and while waiting to see a refund they mailed the ring out when I wasn't home and now I've been fighting with UPS to try and get the ring to send it back to them.

The communication from the staff at Allurez was exceptional seeing as I am in the UK.
Once the ring was completed the shipping was efficient and swift.
It goes without saying that my fiancé was over the moon with diamond ring and said yes