Allurez

Bad service.
I ordered an engagement ring set. After ordering, i tried to contact them to make a particular change about my order. Eventually after getting through to them (after long wait times on the phone), i let them know of the change. I made another call after a few days to confirm that my change was going to be implemented. The person i spoke to mentioned already seeing a note regarding the change and promised to leave another note. After i got the rings about 2 weeks later, the request hadn't been honored. I tried to contact them and couldn't reach them. I left a message asking to get called back but nothing.

My fiancé bought my engagement ring through Allurez. The value was amazing. My ring is beautiful and perfect. I had never heard of Allurez before, but recommend them to all my friends and family now. Their customer service is the amazing. I have never bought from a company that cares so much about their customers. Minda was extremely pleasant to work with. Make sure to ask for her when you call. I will never work with another jeweler ever again. Honestly can't say enough great things about them. We will go back to Allurez to buy my wedding band as well as my fiancés wedding band. We are now customers for life!

We designed our ring at Allurez which makes it extremely unique. Another jewelry store would have charged us many times over the price we paid and I honestly do not think it would have turned out as nice as the Allurez ring.

Thank you so much to the entire Allurez team!

The ring is beautiful but the size is much too large and will need to be resized. I ordered a 6 1/2 but the ring is closer to a 7 1/2. Falls right off my finger. Disappointed that I now need to find someplace to resize it before I can wear it.

I have been looking for an engagement ring to buy for my fiancee for a long time. I went to a few stores and couldn't find anything nice. I was hesitant to buy online because of scams and ripoffs. 2 of my friends recommended Allurez as they were very happy with the jewlery they bought from this company. So i decided to give them a try. I was very happy to see that I could design my own engagement ring on Allurez.com. I got my ring shortly after placing the order and it looks even more stunning in person. My fiancee loves me even more now:)
Thank you Allurez! I will come back and recommend my friends to you.

I received the Infinity Rope Pendant Necklace Sterling Silver and I have to say it is gorgeous and very well made, it can be worn as a 16 or 18 inch with a secured ring clasp. This charming Polished Infinity Rope Chain Pendant Necklace is showcased by a sterling silver infinity symbol designed with the look of a rope chain. Representing eternity and boundless love, the necklace makes the perfect finishing touch to a casual or work outfit, The pendant necklace is available in other metals. You cannot beat Allurez products and their prices, I highly recommend Allurez

The product is amazing, but getting an order update was a pain

Pros: The ring is beautiful
Cons: Worst communication & customer service I have ever come across.
Received the ring as a surprise. It was too big, fibers were being caught between stone & setting & stone was loose. Returned to have resized and stone looked at. NEVER received any communication about what was being done to the ring or how it was repaired, NOTHING. Ring was finally returned and still too big. I will take to a jeweler at home and check to see if it was actually resized. The fibers still get caught between the stone and setting but the stone is not loose. Very frustrating to hear nothing. Not a note from the Jeweler stating what the issue was & how it was repaired. Nothing to state that the ring was resized except a charge to resize it because it was engraved.

I have repeatly emailed & called to return item, they do not return answers. Keep saying I need a RMA number. Also, they never sent an invoice with the item, yet tell me to return the invoice with the item.