Allurez

Ordered three stackable rings for my wife. Rings were a size too small. Allurez customer service representatives we fast and efficient in addressing the issue.

Pleasant and easy to deal with and received exactly what we ordered. They lived up to their expectations.

Customer service needs improvement. I sent a request to change the delivery address and received confirmation that this would be done. Product was shipped to the original address still.

This is my second order with Allurez and I really love the quality of my earrings. They are as described and when spending a lot of money that's important.

.The ring set was delivered in a short period of time in very nice ring boxes and she absolutely adores it. Constantly showing it off to people. Stunning!

I ordered the ring on 8/14 and it didn't ship until 9/6. I wouldn't have minded the wait if Allurez had been upfront about the wait time. They claim 1-7 days for non custom order, which mine was.

UPDATE 2: Allurez flagged my review here and on another review site and tried to get them both taken down by giving false information. Nice try Allurez. STOP LYING. That's the only way to repair your reputation.

UPDATE: So it turns out that after Rojan told me they were going to repair the jewelry, Allurez actually issued a full refund, even before I mailed the jewelry back. Which means they had no intention of even repairing it in the first place. They didn't send an e-mail at all notifying me of this. I sent texts, calls, e-mails and no response after I sent the jewelry back. Discover Card was the one who let me know that a refund had been issued, two weeks later. Then I got a text from Allurez after my phone call with Discover and was told that I had been issued a full refund. Gee thanks Allurez. At least I did get my money back though. I will obviously never deal with them again, and most importantly I will never ever buy fine jewelry online again.

ORIGINAL REVIEW: They are a nightmare to deal with. They lie constantly and either ignore you, or take a super long time to get back to you. I sent my jewelry back to them for repairs about three weeks ago and haven't heard a peep about the status. I already disputed the charges since the ring had an inclusion on it. I will contact my card company and tell them that Allurez has my jewelry back in their possession and doesn't plan to give it back apparently. Save yourself the headache and buy jewelry locally!

I ordered a bracklet on 3/1, and 2 days after the estimated last ship date, I inquired into the status of my order. Then and only then did the respond and infrom me that they could not full fill my order as it was not in stock. By the way it was continued to be listed online as in stock so be ware. I agreed to a subsituted even though it was less desireable. They did agree to ship it overnight as their expense, then did not but did receive with in 2 days. But again they missed the lasted estimated ship day by a day. Good customer service would have attempted to push this out on time.
This might have been some what acceptable, but 2 out of the 3 orders that I have placed with Allurez, have never shipped by the estimated date. Recommend if you use them, plan well in advance.
For me, I will find a new supplier to use, as I can not trust that I can get what I want when I want it.