Allurez

I am very disappointed by Allurez. They took a long time to complete my order, not caring about their 10-14 days policy at all (which by the way it's already a ridiculous amount of time). Then, when I told them the ring was not useful to me anymore, they told me I could not return it, since it is custom made. What in the heck is not custom made in Allurez? When I bought that ring in their website, it only allowed me do so by selecting different features such as size, the color of the gold, the stone, etc. Their return policy is therefore a scam. But it didn't stop there, I told them I wouldn't even be in the country by the time they were supposed to finish the ring. I email many people in their staff and even talked to someone on the phone. They said they would send the ring to my location abroad, which after all that happened, it could have made things a little better. To my surprise they just didn't care and send the ring to my address in the US the same day I was supposed to take my flight (which they knew). So, I had to lose my flight in order to receive the ring, and get another flight the next day at a very expensive rate. At that point it's like they were just playing with me. Allurez staff are either highly incompetent or purposely evil. Either way the result is the same. I am never buying from Allurez again and I recommend you do the same. Trust me, you will regret buying from them.

I would like to give a 5 strars review, however the ring never arrived. It is stuck in costums for over 3 months now.

I have contacted the costumer service, but they were unable to help. It is a mess anf right now I lost the money and I don't have the ring either.
There is problem in the paper work sent to costums and Allurez is helping much with the issue. Apparently there is weight problems, but also the site was not transparent enought regarding sending goods outside the united states.

The picture of the ring is beautiful, and I was looking forward to give it to my girlfriend.

However, the way the situation is being handle shows a huge lack of respect and professionalism!

These earrings were crafted with my order. Once I had gotten connected with a sales consultant, they answered all my questions promptly and returned my calls right away.

I purchased a pair of earrings for my daughters birthday they are beautiful earrings very easy to order what you want and delivered very quickly I will definitely order from Allurez again

After purchasing my wife's engagement ring from Allurez, we decided to buy our wedding bands from this company as well. My band arrived about a month after I ordered and was too large, even after following their measurement guide. They allowed me to return for a smaller size (which is paid for by the customer…), but the second ring was still not the correct size. I asked to return for a refund and was told it was outside the 30-day period from the original shipping date. Allurez failed to tell us that an exchange does not reset the return window, so it is a gamble on the costumer's part: decide to return the first time or hope the second ring fits. Due to the overall length of time it took receive and exchange, I was already outside of that window by the time the second ring arrived. My wedding was a few weeks away, and Allurez said they could not guarantee the ring would come in time.

I explained the situation to Allurez's call center rep who responded by hanging up the phone on me! They refused to pick up after trying to reach them multiple times. After the amount of money I spent on the engagement ring, it's shocking they would not honor the return on a considerably less expensive band and lose all future business from us (but stupid is as stupid does).

I've since come to find out that this arrogance and disrespect is commonplace for Allurez as shown in their online reviews. Wish I had known earlier.