This was my second order from Allurez but first custom item. They were helpful in understanding exactly what I wanted and it was made quickly and accurately! Would order from them again.
UPDATE:
They sent our ring... DAMAGED! They also did not send the appraisal we PAID FOR! Just don't bother with this company. They are major scam artists.
We ordered a ring from this company on May 6th. My fiancé financed a $2000 ring and received an email AFTER purchasing that there might be a slight delay due to COVID-19. OK, I get that but maybe they should let you know BEFORE you purchase. Anyway, fast forward a few weeks, he calls to check up on the order and is told that it would be shipped out by the end of the week. The following week there's still no ring so he calls again and gets the same exact response. We waited two weeks before we called again and got the exact same response for the third time. I have no idea when this company is actually going to produce the product that we paid for. He's asked to speak to a manager three times now and a manager has not called him back. They're still taking orders when they can't even fulfill those that have already been placed, months ago! Just stay away from them, they have horrible customer service and don't care about their customers at all. They should also stop telling their representatives to lie.
We received a sapphire ring that looked like an onyx. We returned it for a gem that matched the AAA rating we paid for. After a month, the company sent an empty box.
Allurez was truly unbelievable to work with! I honestly get pretty emotional when I tell others about my experience because they really made my dreams come true! My fiancé's mother who passed away just before I met him, left him her wedding ring and it was very important for him to use this diamond when we got engaged. The ring itself didn't fit me and to make matters worse I was allergic to the metal, as I am to many. Due to my allergies and the fact that I have very small hands and fingers I really didn't make the process easy for my fiancé. But, we heard about Allurez from a friend and I gave them a call to discuss what I had in mind. They were so helpful and so kind and immediately gained my trust. We made an appointment to go to the office in person to look at some samples and options as well as give them the diamond. After that I left it to my fiancé to take over. The end result was very absolutely amazing and it is truly so special. Thank you Allurez! For everything! You will never truly know how much you have given our family!
I have not shopped for jewelry in multiple years. I picked out a diamond and then the setting. I was contacted by a representative, and I was actually upgraded on the size of my diamond!
My fiancé bought me this ring here - let me tell me if you love black diamonds, this is the diamond for you! It's so beautiful and elegant and I literally get compliments ALL of the time. Obsessed!
The ring took longer than expected but the ladies with customer service were very kind and kept me informed. Once I received the ring it was well worth the wait.
Excellent website with good overview of all your choices. Very happy with all the overall result. Thank you Allurez with making my dream ring a reality
Excellent website with good overview of all your choices
When I received the pickleball necklace, I was totally surprised as to how "tiny" it was vs the photos that enticed me to purchase it for my wife's birthday.
Absolute worse experience I've ever had! Lied to me sent the wrong clarity sent me a dead diamond abs the picture they sent me on the center stone was totally different than they put in the ring NEVER USE THIS PLACE THEY ARE FRAUD
Answer: At Allurez we offer 100% satisfaction guaranteed, and in fact we have the highest customer satisfaction rate in the industry. We offer free shipping and easy returns, so we make the shopping experience very easy and risk free.
Answer: Hi Laura, it is very easy to get a hold of our customer service team. Simply call us at 800-554-3509 or email us at service@allurez.com
Answer: I cannot provide a success story because these crooks have made the last six months of our engagement HELL while we try to get them to fix the terrible workmanship they provided.
Answer: I'm sorry sweetheart, but they are organized scammers. I see they got you too. We got to do our part by putting the genuine review out that show their shady practices so that another one of us doesn't fall victim. God bless
Allurez has a rating of 3.5 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention customer service, engagement ring and wedding band. Allurez ranks 7th among Engagement Rings sites.