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Allurez

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New York
1 review
0 helpful votes
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Custom Item Satisfaction
February 23, 2021

This was my second order from Allurez but first custom item. They were helpful in understanding exactly what I wanted and it was made quickly and accurately! Would order from them again.

Date of experience: February 23, 2021
Florida
1 review
19 helpful votes
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UPDATE:
They sent our ring... DAMAGED! They also did not send the appraisal we PAID FOR! Just don't bother with this company. They are major scam artists.
We ordered a ring from this company on May 6th. My fiancé financed a $2000 ring and received an email AFTER purchasing that there might be a slight delay due to COVID-19. OK, I get that but maybe they should let you know BEFORE you purchase. Anyway, fast forward a few weeks, he calls to check up on the order and is told that it would be shipped out by the end of the week. The following week there's still no ring so he calls again and gets the same exact response. We waited two weeks before we called again and got the exact same response for the third time. I have no idea when this company is actually going to produce the product that we paid for. He's asked to speak to a manager three times now and a manager has not called him back. They're still taking orders when they can't even fulfill those that have already been placed, months ago! Just stay away from them, they have horrible customer service and don't care about their customers at all. They should also stop telling their representatives to lie.

Date of experience: June 30, 2020
North Carolina
1 review
1 helpful vote
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Absolute rip off
June 19, 2023

We received a sapphire ring that looked like an onyx. We returned it for a gem that matched the AAA rating we paid for. After a month, the company sent an empty box.

Date of experience: June 19, 2023
Grenada
1 review
0 helpful votes
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Allurez was truly unbelievable to work with! I honestly get pretty emotional when I tell others about my experience because they really made my dreams come true! My fiancé's mother who passed away just before I met him, left him her wedding ring and it was very important for him to use this diamond when we got engaged. The ring itself didn't fit me and to make matters worse I was allergic to the metal, as I am to many. Due to my allergies and the fact that I have very small hands and fingers I really didn't make the process easy for my fiancé. But, we heard about Allurez from a friend and I gave them a call to discuss what I had in mind. They were so helpful and so kind and immediately gained my trust. We made an appointment to go to the office in person to look at some samples and options as well as give them the diamond. After that I left it to my fiancé to take over. The end result was very absolutely amazing and it is truly so special. Thank you Allurez! For everything! You will never truly know how much you have given our family!

Date of experience: April 14, 2016
Florida
1 review
0 helpful votes
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I have not shopped for jewelry in multiple years. I picked out a diamond and then the setting. I was contacted by a representative, and I was actually upgraded on the size of my diamond!

Date of experience: April 19, 2024
Illinois
1 review
0 helpful votes
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My fiancé bought me this ring here - let me tell me if you love black diamonds, this is the diamond for you! It's so beautiful and elegant and I literally get compliments ALL of the time. Obsessed!

Date of experience: February 28, 2021
Colorado
1 review
0 helpful votes
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Late but well worth it.
November 25, 2023

The ring took longer than expected but the ladies with customer service were very kind and kept me informed. Once I received the ring it was well worth the wait.

Date of experience: November 25, 2023
Netherlands
1 review
0 helpful votes
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Self designed engagement ring
April 19, 2021
Updated review

Excellent website with good overview of all your choices. Very happy with all the overall result. Thank you Allurez with making my dream ring a reality

Date of experience: April 19, 2021

Excellent website with good overview of all your choices
March 27, 2021
Previous review

Excellent website with good overview of all your choices

Date of experience: March 27, 2021
California
1 review
0 helpful votes
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Barry
April 17, 2024

When I received the pickleball necklace, I was totally surprised as to how "tiny" it was vs the photos that enticed me to purchase it for my wife's birthday.

Date of experience: April 7, 2024
Arizona
1 review
3 helpful votes
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Engagement ring
June 4, 2021

Absolute worse experience I've ever had! Lied to me sent the wrong clarity sent me a dead diamond abs the picture they sent me on the center stone was totally different than they put in the ring NEVER USE THIS PLACE THEY ARE FRAUD

Date of experience: May 5, 2021

Overview

Allurez has a rating of 3.5 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention customer service, engagement ring and wedding band. Allurez ranks 7th among Engagement Rings sites.

service
210
value
52
shipping
54
returns
47
quality
284

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2,040 reviews