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I chose this store for 2 reasons.
1. Desirable design of the item
2. Although it's more expensive than comparable designs elsewhere, I chose this store due to its proximity hoping for reasonable delivery times. When I realized it has not been shipped after a week, I tried calling customer service to no avail. I then started email correspondence. My attempts to request call back failed. Estimated shipping date offered was another week out. My questions about canceling the order was simply ignored.
I finally revieved the item, which is good quality and unique packaging.
Overall experience is not worth paying premium.
Purchased a butterfly engagement ring for my wife last year. Was returned once for having the wrong stones on the side. After one year, wife woke in the morning and found the whole setting and stone were gone. Called Allurez... you purchase a ring its ONLY 1 year warranty and no type of warranty insurance on stones. They profess excellent customer service. I teach CRM. Spoke, e-mailed, was ignored on several occasions. There comment was you should have had insurance on your ring! So much for standing by your quality of work. Stay far away from this company!
Allurez sucks, I ordered a ring in 2019 and then requested for the order to be cancelled 24 hours later, they refused to do so and I ended up disputing the charge with my credit card company and getting refunded. They claimed that they sent me the ring, which I never received, tried suing me over it and dropped the lawsuit. Two years later a collection charge from Allurez shows in my account. This company is based on lies and thieves. One day you'll get what you deserve.
I ordered two rings from Allurez. The rings arrived and looked nothing like the website photo. They were made with shoddy workmanship. When I tried returning the rings for a refund (as stated on their website), I was given a rude run around by phone and email. Finally, after resorting to threats of writing poor reviews (here I am!), I was issued the refund. Shop anywhere but here!
They have horrible service. They are unethical. A terrible company with terrible goods. They do not stand by their products. Stay away! Buyer beware!
When we bought an item that was defective, they would not take it back. My credit company stood by me and refunded me the money. Now they are sending collection agencies my way.
Online companies need to stand by their products. This company is completely untrustworthy,
Hands down the worst experience I have ever had purchasing anything online. Ring advertised as gold, wore to silver within weeks, twice. Back and forth with customer service was laughable- almost a year of communication with resolves promised and never followed through with. Avoid at all costs.
I was dealing with Blaze. He went above and beyond to make my ring happen for me. It took a tremendous amount of time getting to the final product. As for the future, I would not recommend using this business!
Sincerely,
Ella
I was dealing with Blaze. He went above and beyond to make my ring happen for me. A pleasure to deal with! I am truly happy with purchase.
Sincerely,
Ella
I placed an order weeks ago, received order confirmation but have not received my order or shipping details. I have called, left over ten emails to service, tried the chat bot and messaged on social media without response. How does a chat bot not even respond! Allurez only allows 5 star reviews on their site, and I am convinced they are watered down at best. I just want my order, or money back or both but fear I will receive neither.
Great ring but delivered several weeks after "published" delivery date and getting information on the shipment status was poor. So although the merchandise fully met all of our expectations. I will never buy from this company again because of the poor post-sale communications and late shipment.
We bought two rings from Allurez, one was custom made. We shopped a lot, but found what we wanted only on Allurez. We thought the prices were right too. They did a beautiful job, and shipped the rings within 3 weeks. The rings came in a lovely box. There was a mistake on the width of the ring, but we settled it with customer service. Very professional company, we definitely recommend.
Overview
Allurez has a rating of 3.5 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention customer service, engagement ring and wedding band. Allurez ranks 7th among Engagement Rings sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
At Allurez we stand behind everything we sell and offer a 100% satisfaction guarantee. This customer had the ring for over a year and unfortunately abused the ring. We will gladly fix this ring and offered to fix it eventhough the issue is caused by missuse and not manufacture's defect. We have the best and most experienced jewelry craftsman in the world as well as the highest customer satisfaction in the industry and will go above and beyond to make sure our customers are satisfied.