We bought two rings from Allurez, one was custom made. We shopped a lot, but found what we wanted only on Allurez. We thought the prices were right too. They did a beautiful job, and shipped the rings within 3 weeks. The rings came in a lovely box. There was a mistake on the width of the ring, but we settled it with customer service. Very professional company, we definitely recommend.
I can't start to talk about how happy my wife and I are with the diamonds by the yard necklace we bought from Allurez. First of all the price is so much better than Tiffany's and other retailers. I got so much more bang for my buck! The necklace arrived in no time and I did not even have to leave my house. I was a bit hesitant at first but their easy return policy made the process so much more comfortable.
The necklace arrived in an elegant and presentable box.
We are now looking at the matching bracelet and will be making the purchase very soon.
My wife is telling all her friends to buy from Allurez.
The products themselves are high quality at a great price. However, the customer service team did not meet expectations. My order was messed up multiple times, I was charged twice for it, it arrived a month later than promised, and once it arrived, it didn't come with the proper certification papers. An overall poor experience, but I am happy with the product I received.
The item received was a dolphin pendant, it was ruined, some features were completely botched, specifically the dolphin eye was disfigured, significantly altered compared to what's advertised. Add to that scratches, dents etc. Also it was way too long to receive. With shipping failed to occur when specified causing another few days of delays. I was forced to calle and ask why the status was still "waiting to receive the package" on the carrier's tracking page.
"I originally bought from Tiffany's, but when my friend told me about Allurez, i decided to look at their website. I ended up seeing a much nicer diamond ring for a much better price. Their customer service was amazing, and the ring looks stunning. Now I am a life time Allurez fan!"
Ordered a necklace that took longer than the promised shipping time frame. When I say longer, I mean a whole month from order date to arrival. Oh and I paid for expedited shipping, which was not refunded back to me. Customer service is a joke, they never could tell me an answer or help me with this order. Then when I received the necklace it looked dull and dirty, so I had to clean it.
Overall just a horrible experience. I would not recommend this company to anyone.
Thanks, allurez. I bought a necklace from this site. And receive it around 15 days. Because Im located in China. The delivery can be very fast like this. Then, the customer service is also very polite. I like her voice actually. I have send the diamond necklace to a real shop, and they define the diamond true. Im so happy about that, the price is cheap and the quality is fine. Maybe I will come back for bracelets again.
I recommend to all who love quality jewelry and watches. Do not hesitate to cooperate with allurez. I found the perfect ring for me and I simply fell in love. Of course there is a professional service, which is always available. I will certainly be back again.
I was very happy with the purchase I made to celebrate our anniversary. However, in 3 months a stone fell out of my wife's ring. I contacted customer service and to be brief, the ring is back and prongs appear tighter than before. And the procedure took place all within two weeks. Easiest customer service and repair process I've ever had with a company.
This was the second time I ordered something from Allurez.com and indeed it’s another very good experience. I wanted to buy a wedding ring for my soon to be husband that he can wear all the time. So I ordered this one. It arrived on the anticipated date and the product looked just as expected, beautiful.
Overview
Allurez has a rating of 3.5 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention customer service, engagement ring and wedding band. Allurez ranks 7th among Engagement Rings sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members