Allurez

After six weeks from the order date I received an item that was more than $2000 in a box with zero paperwork, receipt or evidence of legitimacy. When I inquired for documentation I was told I would have to pay $99 for it.

Although it was embarrassing that my finances ring had a gem fall out within months of purchase and weeks after I gave it to her she started wearing the ring on Feb18th. Your team did a great job getting the ring repaired and back to us. Thank you very much for standing behind your product and fixing this situation!

I ordered a necklace and chain for $647 on the Friday of Memorial Day weekend. I failed to put in a promo code for an additional 8% off that was good through Monday Memorial Day. I realized it the next day (Saturday) and emailed Allurez asking to have the credit applied to my payment credit card. They did not reply to me until Tuesday and stated the discount was no longer available. I replied back that I had emailed them while the discount was still available and told them I could have cancelled my original order on that Saturday and repurchased the necklace and obtained the discount.
They refused to refund the 8% credit and only offered a store credit. This is apparently the way they do business. So be careful.
Also the necklace itself was much smaller than pictured online.

The original ring was beautiful, it needs to be repaired and we're working with Allurez and our insurance to get this done ASAP. The customer service rep has been very helpful in difficult circumstances.

I bought a $2,600 custom ring. It arrived as described after about 7 weeks. There wasn't much communication on the process, but if you search the site - this is in line with their 4-8 week timeline. I didn't get my loyalty points, worth about $125. I've emailed them 3 times, they responded to each, but haven't resolved the issues after 2 months. I don't know how you would get support if something was actually wrong.