Allurez is quick to assist you make an order yet refuses to assist you after. This is a terrible company, I was very confident at first and after making my purchase and needing assistance they no longer replied or responded to me. The only assistance I received was the same cookie cutter response thanking me for my purchase and my patience.
I got exactly what I wanted at a much better price from a competitor. The item came as described. Customer service was excellent. They were honest about delivery. I called them to check on delivery, and they were able to give me exact shipping date. Gave shipping updates.
It took less than 24 hours from the time I placed my order until I was contacted by Allurez. I think that I very well may have received emails every day. Receiving the order--Day 1, Confirming the order and associated information--day 2... and before I knew it, my order was here! Beautifully boxed. Both my necklace and my earrings are spectacular! Should I feel the need to order myself more diamonds, I will definitely contact Allurez.
I have had to send a $900 ring back twice for the same reason. After the final time I was told I would receive a full refund in 14 days. It has not been received, my ring was shipped back and no one will answer.
The original ring was beautiful, it needs to be repaired and we're working with Allurez and our insurance to get this done ASAP. The customer service rep has been very helpful in difficult circumstances.
This order has been a terrible experience, we've been trying to file an insurance claim and have been bounced around by customer service reps unable to help us, for 3 weeks. We're now laying out the money in the hope that this will be able to move forward. Please don't fuck this up any more.
My wife loves your jewelry! I was a little disappointed that it took over 5 weeks for delivery but understand with the virus risks, the interruptions and delays could, nt be avoided! Thanks again for delivering quality jewelry! Respectfully Joel Hessel
Just received a Blue Diamond by the yard necklace. Perfect blue color (no green tinge) and very nice 14k white gold chain with lobster claw clasp. Could not have been nicer combination and looks great on my wife. Jewelry arrived 3 days after order well packaged in a beautiful jewelry box. Great experience.
I was looking for a spectacular ring for my soon-to-be-husband. My search finally ended on Allurez. They have such a superb selection that you are bound to end up buying something off of it. The ring was delivered on time and it was exactly as pictured on the website. What more can a customer want, huh!
The color of rubies is not bright and red as pictured online and expected by my wife and myself. To sent photos of the lovely but wrong coloring... which customer service woman responded to by saying red robin's cost more and they "Allurez" will not replace this bracelet. Deceptive quality switch. NO mention was made in the catalog that the coloring would be so different from the wedding ring I am matching. That too was Allurez and these two pieces are not matching now. Further I requested a manager or the owner contact me as I am nowhere near satisfied. The sales person and cust services woman has written back and forth to me saying there is nothing to be done? Oh yes there is! Get me the owner as I asked and exchange this still brand new and not being worn item. Greg Wells
Unsatisfactory my order was not available then I I spent 900 euro on phone calls trying to rearrange a different model. Almost 2 months later when it finally does arrive I have to pay another 50 euro for delivery.
Bad service simpke
Overview
Allurez has a rating of 3.5 stars from 488 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention customer service, engagement ring and wedding band. Allurez ranks 7th among Engagement Rings sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members