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Canada
4 reviews
2 helpful votes
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WORST CUSTOMER SERVICE
November 20, 2024

Ordered on November 4,2024
WBHome 5 Feet Christmas Tree, Pre-lit Premium Spruce Hinged Artificial Christmas Tree with 200 Lights, 539 Branch Tips
Sold by: SC Outlets
Ordered on November 4,2024 Order# **************649 WBHome 5 Feet Christmas Tree, Pre-lit Premium Spruce Hinged Artificial Christmas Tree with 200 Lights, 539 Branch Tips WAS SUPPOSED TO BE DELIVERED NOVEMBER 19TH WHERE IS IT?
ARAMEX RECEIVED THIS ITEM NOVEMBER 12 in the Philippines And has UNLAWFULLY HELD THE ITEM! DELIVERY WAS PROMISED NO LATER THAN NOVEMBER 19
3 OF YOUR "CUSTOMER SERVICE REPS" ABANDONED THE CHAT afridhi, Ilma AND Fazil! ALL THREE OF THEM WERE JUST COPYING AND PASTING RESPONSES, FAZIL PRETENDING HE WAS A SUPERVISOR. NOT ONE OF THEM DID A DAMN THING TO HELP! THEY WERE JUST COPYING AND PASTING RESPONSES, AMAZON PROMISED DELIVERY BY 19 NOVEMBER 2024, PACKAGE HAS DISAPPEARED OFF ALL TRACKING, AND HAS BEEN DELAYED AN ADDITIONAL 8 DAYS! AFTER BEING UNLAWFULLY HELD FROM 12 NOVEMBER 2024! AMAZON'S SHADY SHIPPING PRACTICES HAVE RUINED MY SON'S CHRISTMAS HOMECOMING FROM ACTIVE DUTY AFTER BEING HURT ON DUTY! (HE IS DUE HOME 23 NOVEMBER 2024) SO THANK YOU AMAZON FOR RUINING ALL OF THAT FOR HIM AND US!

Date of experience: November 20, 2024
South Africa
0 reviews
3 helpful votes
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AMAZON LOST MY PACKAGE
October 16, 2024

Amazon has lost my package, now I must do review and another month after investigation they will only come back to me. NO refund or even resending of Item. Absolutely unacceptable! I have not even received the email to compile my report!

Date of experience: October 16, 2024
Arizona
2 reviews
4 helpful votes
Follow Vicki G.
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By pass this fraud
October 28, 2024

Amazon is a fraud. Their reviews are false and misleading. Their customer service agents are from the lowest part of the barrel they can find. They read you a script from a card and do nothing to help.
Tgey delayed a package for 5 days with no justification and nothing letting me know.
Then when I try to get a refund they lie to you and either say it shipped or tgey can't give you a refund because it posted already.
FALSE ADVERTISMENT, FAKE REVIEWS, AND INCOMPETENT CUSTOMER SERVICE. THE RECIPT FOR DISASTER.
SEE YOU IN COURT AMAZON!

Date of experience: October 28, 2024
Florida
2 reviews
1 helpful vote
Follow Kelli F.
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Great mostly.
October 4, 2024

We spend a fortune at Amazon. They have been pretty great as far as ordering stuff. One MONTH and one week, so 5 WEEKS AGO, My husband got locked out of his Amazon account. He has called every single department, every single day to get them to fix this. I've never seen so many ignorant people working for such a great company, in my life. Now he has all Perscriptions with Amazon pharmacy, he is our of all Perscriptions and after 5 weeks of calling every department, fraud, corporate, HR, still nothing. They don't care and won't fix it. Anyone have any ideas what we should do or if has happened to others?

Date of experience: October 4, 2024
Italy
1 review
1 helpful vote
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Sempre peggio
December 9, 2024

Delusione crescente con Amazon Prime
Ho sempre apprezzato Amazon, soprattutto nei suoi primi anni, quando il servizio Prime sembrava una vera rivoluzione: spedizioni rapide, ampia disponibilità di articoli, e un ottimo rapporto qualità-prezzo. Tuttavia, ultimamente, la mia esperienza è diventata sempre più deludente.

Nonostante io paghi l'abbonamento Prime, raramente ricevo gli articoli il giorno dopo, come promesso. Anzi, capita spesso di dover aspettare oltre una settimana per le consegne, rendendo il servizio praticamente inutile.

Inoltre, vivendo in Sardegna, noto con crescente frustrazione che un numero sempre maggiore di articoli non può essere spedito al mio indirizzo. È come se fossimo penalizzati semplicemente per la nostra posizione geografica, cosa che trovo inaccettabile considerando che pago per un servizio che dovrebbe garantire parità di trattamento.

Amazon Prime era un servizio eccellente e innovativo, ma ora sembra essersi trasformato in qualcosa di molto lontano dalle aspettative iniziali. A meno che non vengano apportati miglioramenti significativi, sto seriamente valutando l'idea di annullare l'abbonamento

Date of experience: December 9, 2024
Florida
3 reviews
3 helpful votes
Follow Meg P.
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Amazon use to be one of the best places to go to for honest reviews of products. Now it has been flooded with 5 star fake reviews to the point that you can buy a 41/2 or 5 star product that is extremely poor- and absolute rip off. I have placed several honest reviews, and they never publish them yet tell me in email they have!

Date of experience: September 25, 2024
California
11 reviews
9 helpful votes
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Health hazard
September 22, 2024

Heaven help us but Amazon IS a health hazard, I say this because on more than one occasion, has sent me skin care and cosmetics that have Obviously shown that they have been used, this hurts the seller and their business, Amazon has a way of tainting a great product due to their inability to separate used goods from the new. I received a great name blush today that was so obviously used. I can't even fathom why Amazon does this and it is done so often that it is not a mistake. I hope you can see the actual wear on the side of the blush itself and how dirty the compact is……and sold to me as new

Date of experience: September 22, 2024
California
0 reviews
1 helpful vote
Follow Kobe M.
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Horrible
October 16, 2024

Have lost so many packages of mine and when they don't follow simple delivery instructions my package was stollen twice and they closed my account. 👎🏼👎🏼👎🏼

Date of experience: October 16, 2024
Michigan
1 review
1 helpful vote
Follow David J.
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Lied to again
October 7, 2024

Order placed with Amazon on Friday Sept 27. On Sept 28 I received an email from Amazon stating that my order will be delivered on Oct 2nd. Sept 30th I received an email stating that my order was now going to be delivered on October 3rd. Well today is October 7th and still no order. It takes two weeks to ship and receive a 4 item (USA based products)?
I spent two days searching and have found 2 companies that can deliver in just 4 days, & one company as all four products and for less. So Bye Bye Amazon

Date of experience: October 7, 2024
Canada
4 reviews
7 helpful votes
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I am scammed by amazon
October 22, 2024

My name is Ercan Guden I am Canadian coustemer I never had shopping Amazon USA but Amazon prime was charged my credit card over 5 and half years I was have Canadian prime but how should I know how they been charged my credit card I canceled my prime account more than couple years I tough it was no longer charging me when I see in my credit card being charged again I made a contact with Amazon canada they told me Amazon us been charged to my credit card this is totally scam I am being scammed by Amazon I tough Amazon is one company. I am never live in never do any shopping from US Amazon some how they have my account mixed up now they can only refund me 12 months not for all this is totally scam

Date of experience: October 22,2024

Date of experience: October 22, 2024

Overview

Amazon has a rating of 3.3 stars from 8,987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon most frequently mention customer service, free shipping and prime member. Amazon ranks 2nd among Marketplace sites.

service
1,460
value
1,370
shipping
1,384
returns
1,214
quality
1,307
+791