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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

India
4 reviews
2 helpful votes
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Amazon is extremely impressive at providing excellent customer service. Every time I have called their customer support they've gotten someone on the line within 2-3 minutes and they problem was always solved in one call. Returns are rarely an issue if ever and they have pretty much unbeatable pricing. Throw in Prime and there's almost never a need to shop at a brick and mortar store with the free two day shipping. But other than that Amazon are great

Date of experience: September 11, 2014
Paul C.
Pennsylvania
80 reviews
149 helpful votes
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Best shopping site
September 8, 2014

Best shopping site. If you have an item of your own you want to sell, use Amazon. I have three listings on the site and they've sold very well. Though, they charge you for selling an item, you get the money for shipping as well. You can write reviews on items as well. That's about it.

Date of experience: September 8, 2014
Massachusetts
100 reviews
131 helpful votes
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Joven Gay Pride Flag
September 6, 2014

8/6 Sewn Stipes Gay Pride RainbowFlag 3X5 Outdoor Heavy Duty: Researched Gay Pride flags and was impressed by this flag being sold on AmazonSmile. The company that sells this flag is called Joven. The flag is 3X5, is made of heavy duty nylon/mylar. It has 8 stripes instead of the normal 6. The extra two stripes are pink and baby blue, which were in the original Gay Pride Flags, but were left out because baby blue fades too fast and pink is too expensive. Each color is a separate panel. All eight panels are sewn together with heavy stitching and there are 4 rows of stitching around the outside of the flag. I have bought other Gay Pride Flags for the same price ($19.99) that are cheap and don't last long. This is a sturdy, quality made flag with vibrant colors. If I could give it more the 5 Stars, I would.

Date of experience: September 6, 2014
Ohio
3 reviews
16 helpful votes
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I ordered a phone charger that had a description for an iphone. I received in the mail a charger that is intended for a droid. BUT I have ordered a handful of other times and have not had a problem.

Date of experience: September 2, 2014
Canada
1 review
5 helpful votes
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Twice now they have sold me used products as new. The last time, the cooking apparatus had old food residue on it. This situation is unhygienic. I am surprised the Food and Drug administration allows it.

Date of experience: August 30, 2014
New York
3 reviews
12 helpful votes
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You know how you open a browser window to search for an item you want to buy? Amazon will always be the result I click on. It's my go-to for almost anything I want at a good price. Their review system is extremely helpful, because you can quickly can see if a seller is reputable or not, and if the product is legit, how it works, etc. I love the layout. Can't say anything about their returns, because I've never had to return anything. Can't speak enough to the great shipping speed of amazon fulfilled items, and don't get me started on Prime. You normally couldn't get me to pay an extra dime to be part of a special savings club. But after testing Prime and seeing the extremely fast shipping times, it's on my to-do list to sign up for Prime. So worth it. Great websites deserve great ratings and I'm giving this one 5 shiny stars.

Date of experience: August 29, 2014
Georgia
4 reviews
51 helpful votes
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If you want to purchase computer anything, you might look it up at Tiger Direct. Just don't buy something there & expect anything like customer service... Then, make sure to copy the name & model # and paste it to the search at Amazon.com. Everything's a lot cheaper that way! Amazon also has one of the BEST return polices. Free Shipping for orders over $35. For maybe a couple of dollars more they ship it faster. Amazon also has a lot of items I would have spent more money on at WalMart, lots!

Date of experience: August 26, 2014
India
5 reviews
13 helpful votes
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Once after I stopped purchasing the products from eBay. I started to get those from this service. I normally get books from amazon. And they are usually about 75% cheaper than the new ones. I really like this service.

Date of experience: August 18, 2014
Israel
7 reviews
26 helpful votes
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I buy many things on amazon, the latest was a new camera. I am really happy with my camera, but I ended up buying some accessories I didn't need. I wish the recommendations of what to buy with something were a bit better.

Overall I am really happy with Amazon and would buy from them again, however if it is an Amazon merchant I prefer to purchase directly through them because many times there are items on their site not available on Amazon.

Date of experience: August 17, 2014
Israel
1 review
0 helpful votes
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Ive never owned an apple slicer. Until now! And boy I had no idea what I was missing out on. The Apple Slicer plus free garlic peeler is the bomb digty bomb! My kids and I had a blast using it to slice and core our apples. Its super fast and easy. Just stand the apple up, put the apple slicer on top of the apple and push down. And waaalllllaaaa, your apples are sliced and de-cored. Brilliant! You will need to push down with a little force, (the handles are sturdy and comfortable to grab on to), and keep in mind the blades are super sharp, so once you get started the apple has no chance. I used a curved paper plate, so I turned my slicer upside down and just poked out the slices and core. Rinsed it off and stored it in the nice bag it came with. How cool is this! This is a must have kitchen gadget. My kids had fun using it to cut their apples, (by the way, I had no arguing over who was getting a bigger slice of apple since this cuts evenly) and I had fun cutting my work in half! If there was anything Id change about this product it would be to include directions. The free garlic peeler that came with this; I have not used yet since I am not sure how to use this product.
After testing this product, its awesome and this apple slicer belongs in every kitchen, especially if you like apples.

Date of experience: August 13, 2014
District of Columbia
2 reviews
0 helpful votes
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I just received a shipment from amazon.com for my hair and I'm extremely pleased with it.It's a product for dandruff and scalp treatment by Glover's which is working quite well. I'm mixing this product with Monistat 7 for hair growth... I will do an update and post pictures real soon. Yes, I will order again.

Date of experience: August 12, 2014
New Jersey
4 reviews
11 helpful votes
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They lost one of my packages, and refunded my money and sent me a new one. Need I say more?

Date of experience: August 10, 2014
Nevada
1 review
2 helpful votes
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This is a great company to do business with. I use them to ship diapers to my stepdaughter in another state. On the couple of occasions I have had issues (and one was partly my fault, to be honest) their customer service people have been friendly and helpful.

Date of experience: August 7, 2014
California
5 reviews
39 helpful votes
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My rating for Amazon is actually 4.5 stars only because you are fined the shipping cost if Amazon cannot replace the item and you have to return it. Otherwise, Amazon has great service. WHen something did not work, I got a replacement within one week.
Recently, Amazon's prices have changed very fast. In two cases, the prices went up as I was still shopping so that my 15% savings for Subscribe and Save still ended up being a 5% savings despite the fact that I did subscribe 5 items. So be careful about the subscribe and save aspect because it felt a little it like bait and switch to me. For convenience however, it was still worth buying.

Date of experience: August 7, 2014
Virginia
3 reviews
8 helpful votes
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Have been an Amazon.com customer for many years and have purchased a large variety of items. Very fair, straight forward. No issues (which is a good thing)! This company maybe big yet they obviously have a great staff of employees at all levels - it really shows! I am so frustrated ordering from others with poor customer service and poor policies, I just keep coming back to Amazon!

Date of experience: August 6, 2014
New York
5 reviews
34 helpful votes
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Amazon.com is a great site to shop and when you do (especially if you do it often), get the Prime membership. The annual price is about $70.00, however that is totally worth it - you get a free and fast (1-2 days) shipping on most of the items sold. Why not 5 stars?. My stuff has been lost in the mail on several occasions and I think once or twice Amazon customer care completely disregarded my early cancellation requests (that was before the items were shipped). Can't let THAT one go! Lol

Date of experience: August 5, 2014
Kentucky
1 review
3 helpful votes
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Soap.com offers very poor customer service. I decided to give them a try and placed an order. During the checkout process they offer the option of paying with and choosing a shipping address from your Amazon account which I did. Great idea right? Wrong, as their system apparently cannot comprehend shipping addresses as they are listed on Amazon. I received an email stating they had canceled my order because the shipping address was in the "wrong format." After reading the email I checked and sure enough they had already processed the charge for the (now cancelled) order. When I checked I was told they would process a refund in 3-5 business days. Excuse me? They cancel my order because they cannot comprehend the address and they expect to have free use of my $$ for 3-5 business days?

DO NOT DO BUSINESS WITH THIS VENDOR UNLESS YOU ARE WILING TO TOLERATE VERY POOR SERVICE!

Date of experience: August 5, 2014
Pennsylvania
2 reviews
10 helpful votes
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Its a great website for your internet shopping no scams at all!

Date of experience: August 4, 2014
Illinois
3 reviews
10 helpful votes
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Love it!
July 25, 2014

Love it! Great service, especially hassle-free returns. It is my almost the only online store for everything now.

Date of experience: July 25, 2014
Texas
1 review
1 helpful vote
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I have purchased from Amazon multiple times. I have always had a good experience as I have received the product that I ordered.

It often takes a week or two to arrive, but it's always been in good condition and as described. I mostly purchase books for homeschooling as well as hard to find books.

In my opinion, this is a great resource for the homeschooling family as curriculum can be purchased at a fraction of the price while still receiving good quality materials.

I have created an account to sell on Amazon, but have never used it. Mainly because I do not find it user friendly for the seller. I prefer to sell my used curriculum on Ebay.

Date of experience: July 24, 2014