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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazon is extremely impressive at providing excellent customer service. Every time I have called their customer support they've gotten someone on the line within 2-3 minutes and they problem was always solved in one call. Returns are rarely an issue if ever and they have pretty much unbeatable pricing. Throw in Prime and there's almost never a need to shop at a brick and mortar store with the free two day shipping. But other than that Amazon are great
Best shopping site. If you have an item of your own you want to sell, use Amazon. I have three listings on the site and they've sold very well. Though, they charge you for selling an item, you get the money for shipping as well. You can write reviews on items as well. That's about it.
8/6 Sewn Stipes Gay Pride RainbowFlag 3X5 Outdoor Heavy Duty: Researched Gay Pride flags and was impressed by this flag being sold on AmazonSmile. The company that sells this flag is called Joven. The flag is 3X5, is made of heavy duty nylon/mylar. It has 8 stripes instead of the normal 6. The extra two stripes are pink and baby blue, which were in the original Gay Pride Flags, but were left out because baby blue fades too fast and pink is too expensive. Each color is a separate panel. All eight panels are sewn together with heavy stitching and there are 4 rows of stitching around the outside of the flag. I have bought other Gay Pride Flags for the same price ($19.99) that are cheap and don't last long. This is a sturdy, quality made flag with vibrant colors. If I could give it more the 5 Stars, I would.
I ordered a phone charger that had a description for an iphone. I received in the mail a charger that is intended for a droid. BUT I have ordered a handful of other times and have not had a problem.
Twice now they have sold me used products as new. The last time, the cooking apparatus had old food residue on it. This situation is unhygienic. I am surprised the Food and Drug administration allows it.
You know how you open a browser window to search for an item you want to buy? Amazon will always be the result I click on. It's my go-to for almost anything I want at a good price. Their review system is extremely helpful, because you can quickly can see if a seller is reputable or not, and if the product is legit, how it works, etc. I love the layout. Can't say anything about their returns, because I've never had to return anything. Can't speak enough to the great shipping speed of amazon fulfilled items, and don't get me started on Prime. You normally couldn't get me to pay an extra dime to be part of a special savings club. But after testing Prime and seeing the extremely fast shipping times, it's on my to-do list to sign up for Prime. So worth it. Great websites deserve great ratings and I'm giving this one 5 shiny stars.
If you want to purchase computer anything, you might look it up at Tiger Direct. Just don't buy something there & expect anything like customer service... Then, make sure to copy the name & model # and paste it to the search at Amazon.com. Everything's a lot cheaper that way! Amazon also has one of the BEST return polices. Free Shipping for orders over $35. For maybe a couple of dollars more they ship it faster. Amazon also has a lot of items I would have spent more money on at WalMart, lots!
Once after I stopped purchasing the products from eBay. I started to get those from this service. I normally get books from amazon. And they are usually about 75% cheaper than the new ones. I really like this service.
I buy many things on amazon, the latest was a new camera. I am really happy with my camera, but I ended up buying some accessories I didn't need. I wish the recommendations of what to buy with something were a bit better.
Overall I am really happy with Amazon and would buy from them again, however if it is an Amazon merchant I prefer to purchase directly through them because many times there are items on their site not available on Amazon.
Ive never owned an apple slicer. Until now! And boy I had no idea what I was missing out on. The Apple Slicer plus free garlic peeler is the bomb digty bomb! My kids and I had a blast using it to slice and core our apples. Its super fast and easy. Just stand the apple up, put the apple slicer on top of the apple and push down. And waaalllllaaaa, your apples are sliced and de-cored. Brilliant! You will need to push down with a little force, (the handles are sturdy and comfortable to grab on to), and keep in mind the blades are super sharp, so once you get started the apple has no chance. I used a curved paper plate, so I turned my slicer upside down and just poked out the slices and core. Rinsed it off and stored it in the nice bag it came with. How cool is this! This is a must have kitchen gadget. My kids had fun using it to cut their apples, (by the way, I had no arguing over who was getting a bigger slice of apple since this cuts evenly) and I had fun cutting my work in half! If there was anything Id change about this product it would be to include directions. The free garlic peeler that came with this; I have not used yet since I am not sure how to use this product.
After testing this product, its awesome and this apple slicer belongs in every kitchen, especially if you like apples.
I just received a shipment from amazon.com for my hair and I'm extremely pleased with it.It's a product for dandruff and scalp treatment by Glover's which is working quite well. I'm mixing this product with Monistat 7 for hair growth... I will do an update and post pictures real soon. Yes, I will order again.
They lost one of my packages, and refunded my money and sent me a new one. Need I say more?
This is a great company to do business with. I use them to ship diapers to my stepdaughter in another state. On the couple of occasions I have had issues (and one was partly my fault, to be honest) their customer service people have been friendly and helpful.
My rating for Amazon is actually 4.5 stars only because you are fined the shipping cost if Amazon cannot replace the item and you have to return it. Otherwise, Amazon has great service. WHen something did not work, I got a replacement within one week.
Recently, Amazon's prices have changed very fast. In two cases, the prices went up as I was still shopping so that my 15% savings for Subscribe and Save still ended up being a 5% savings despite the fact that I did subscribe 5 items. So be careful about the subscribe and save aspect because it felt a little it like bait and switch to me. For convenience however, it was still worth buying.
Have been an Amazon.com customer for many years and have purchased a large variety of items. Very fair, straight forward. No issues (which is a good thing)! This company maybe big yet they obviously have a great staff of employees at all levels - it really shows! I am so frustrated ordering from others with poor customer service and poor policies, I just keep coming back to Amazon!
Amazon.com is a great site to shop and when you do (especially if you do it often), get the Prime membership. The annual price is about $70.00, however that is totally worth it - you get a free and fast (1-2 days) shipping on most of the items sold. Why not 5 stars?. My stuff has been lost in the mail on several occasions and I think once or twice Amazon customer care completely disregarded my early cancellation requests (that was before the items were shipped). Can't let THAT one go! Lol
Soap.com offers very poor customer service. I decided to give them a try and placed an order. During the checkout process they offer the option of paying with and choosing a shipping address from your Amazon account which I did. Great idea right? Wrong, as their system apparently cannot comprehend shipping addresses as they are listed on Amazon. I received an email stating they had canceled my order because the shipping address was in the "wrong format." After reading the email I checked and sure enough they had already processed the charge for the (now cancelled) order. When I checked I was told they would process a refund in 3-5 business days. Excuse me? They cancel my order because they cannot comprehend the address and they expect to have free use of my $$ for 3-5 business days?
DO NOT DO BUSINESS WITH THIS VENDOR UNLESS YOU ARE WILING TO TOLERATE VERY POOR SERVICE!
I have purchased from Amazon multiple times. I have always had a good experience as I have received the product that I ordered.
It often takes a week or two to arrive, but it's always been in good condition and as described. I mostly purchase books for homeschooling as well as hard to find books.
In my opinion, this is a great resource for the homeschooling family as curriculum can be purchased at a fraction of the price while still receiving good quality materials.
I have created an account to sell on Amazon, but have never used it. Mainly because I do not find it user friendly for the seller. I prefer to sell my used curriculum on Ebay.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)