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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I just love Amazon Prime. For only $79 a year, I get free movies and tv shows, (much cheaper than Netflix) Kindle books to borrow for free with no due date and free 2-day shipping. I am also having discounts on Amazon merchandise. It can't be beat.
I have to share my recent experience with Amazon.com. I am still in shock and amazed how wonderful their Customer Service is!
A month ago, I placed an order with Amazon. There were three boxes all shipped by UPS. One of the boxes, UPS delivered to the USPS for final delivery. This was the box that never arrived. I received a text from Amazon when it was delivered. But, it hadn't. It is a very long story of how bad USPS was to deal with about this "lost" shipment.
A few days later, quite upset with USPS, I emailed Amazon. This was NOT their fault, nor was it the fault of UPS. I told them that. I was just upset I was out quite a bit of money and there was no delivery signature and I had no where else to turn for help. Within one hour (literally!), I received the nicest email from Amazon Customer Service. They credited back the money (it was "in pending" an hour later on my credit card account!), wanted me to re-order the items and included the links to those items in their email to me! And, if that wasn't wonderful enough, they offered me free one-day shipping for "my inconvenience"! They also informed me that their shipping department would help locate that package with the USPS.
Today, three weeks later, I received another email from Amazon Customer Service. Their shipping group received that "delivered" package and it was marked "Undeliverable" by USPS!
A negative ten points to USPS, and, to Amazon, I am your customer for life! You didn't have to reimburse me for my loss, but you did! You were also able to take on the USPS when I was ignored by them. I just had to share my story about how incredibly wonderful Amazon has treated me.
I am not an Amazon Prime member. I am not one of their "regular" customers. I may purchase from them a few times a year. Yet, they treated me as if I was their most prized customer. THANK YOU, AMAZON!
I've been doing my christmas shopping on here for the last couple years, I find the prices are good and never had any problems with delivery. Items came as described. Happy with Amazon.
I have made several purchases from Amazon.com. So far, I have only experience 2 wrong shipments. But the online customer service always help me solve my problem in the most professional way!
They delivered my order super fast. I will be using them again. Thanks!
Absolutely wonderful each and every time I do transactions with Amazon. Shipping is handled correctly and delivered in a timely fashion. Prices are fair and I love the suggested "add ons".
My numerous experiences shopping online at Amazon.com have been most favorable. Their website is enormous, and their excellent reputation is well founded. Both their prices and products have made their website a major success story. Furthermore, the customer service I have received at Amazon has been excellent. It is no wonder that Amazon has become a common household name. I personally recommend Amazon to anyone looking for value and service in shopping for everyday and special needs.
Have been using Amazon for years, their customer support rocks, I never had a problem with them.
I love their return policy and their customer support is always extremely helpful.
This is my favorite online shipping store. Here I do most of my shopping and I am very pleased with this site especially when I buy from other sites and I don't get my packages. I never had a late order or even worst "not arrived order" or to lose any of my packages with Amazon. I wan to thank them with this occasion for the good work.
Keep up the good work Amazon.com
I got an immitated product purchased from a seller on Amazon. This is not the first time it happened to me on Amazon.
I started ordering from Amazon.com about 12 years ago. Amazon.com is everything a buyer could wish for. They have multiple items to cover what a person is looking for, the prices are good, and they deliver fast. It usually only takes 2-3 days from the time I place an order until I receive the shipment. I couldn't ask for any better. AND, it's so much better than having to go window shopping until you find what you're looking for and the best bargain price.
AWFUL experience. After being one week late with my delivery and after approximately six phone calls to them and to LaserShip (the terrible delivery service they use), I ended up having to cancel my order. Do not order from soap.com. You are better off just going to your local store.
Very fast shipping. Everything good packed in strong parcels, no problems at all.
Excellent website with a great user interface and very reliable feedback from user ratings and Q&A. I almost don't know how to shop in a regular bricks and mortar store without looking at an Amazon rating! It is the model online shopping experience.
I don't know anyone who has complaints about Amazon.The amazing thing is this site is huge but their costumer service is friendly and accessible. During the holidays I was busy sending gifts from Amazon. A day later I noticed that I had completely misspelled a street address. The Amazon guy fixed it for me within minutes and package received so fast, you can't beat Amazon for prices and supper fast delivery!
Excellent customer service.
Bought keyboard that went wrong, they just sent me a new one, no questions asked.
The fastest shipping time I ever got for free: less than 40 h.
The price was about 25% less than the other websites and stores.
100% happy with the soap.com
Wonderful shopping experiences every time. All items recieved extremely fast. Very impressed overall.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members