Ancestry

I purchased a kit for 99.00 and mailed it, got an email 3 days later that the kit was "activated". I assumed that meant received and in process. I expected that in "6-8 weeks I would receive another email providing access to the results. I did not get that email. 10 weeks later I received an email stating THEY JUST RECIEVED IT!. I called the support for product and informed that the sample is no longer good. The only thing they can refund is partial shipping cost. No kit, no support. An online service should at minimum monitor "activated" accounts and contact purchaser that kit was not received. WASTE OF TIME AND WASTE OF 100+SHIPPING DOLLARS! Should BE "0" STARS

Basic membership is $24.99/month. If you cancel your membership, any hints that you paid for are removed permanently. Scam. If I paid for it then it should remain! Scam.

Have been using Ancestry for years. Have paid this years for the last time. It's not worth wasting time going on it. It's useless compared to what it used to be. It's so bad it should be free.

My wife bought 3 dna kits, then months later finds out they have been charging our credit card every month for membership. Calling them was useless. Be careful.

I originally order a DNA test from them, but called them back because I thought I ordered the wrong test, the told me to order another test. When I found out the original test was correct after I activated the other test, the told me I couldn't get a refund, even though I called the next day after activating and talking to a supervisor.

I canceled my subscription but they charged me anyway. I thought I had canceled it two days before expiration, but I was billed anyway. It is very difficult to cancel and you will have no luck if you dispute it once you are charged.
There are 5 steps to cancel.
1. Click here. If prompted, sign in to your account.
2. In the Subscriptions section, click Cancel subscription.If there's no Cancel subscription link on your My Account Options page, the account you're signed into does not have a membership. If you're being charged for a membership, you probably have another Ancestry account. Sign out of the account you're in and sign back in using a different email address. If that doesn't work, contact us to find the account you're being billed on.

3. Scroll to the bottom of the page and select a cancellation reason, then click Continue.
4. At the bottom of the next page, click Continue to cancel.
5. At the bottom of the next page, click Cancel my membership. Unless you're within the refund window, your subscription will end automatically at the end of its current term. You can find the Ends On date on Your Account page.
6.! Check the email address associated with your Ancestry account. If you see a cancellation confirmation, your membership has been canceled! If you don't see an email, start over at step 1 and make sure you complete all five steps above.

Pay more for this pay more for that most of which SHOULD be included. Such a waste of money! Continually attempt to pull you back in with BS pieces of DNA match crap.

Lotsa ads, BUT no info on pre-use habits of ingestion, $25/kit non-refunded & % of fees also NOT refunded...

BOTTOM LINE: I would NOT have bought had they indicated 50% non-refunded fees if found to be unsatisfactory...

MY BAD - shoulda read these hundreds of replies on several websites like this, Consumer Affairs & pissedoffconsumer.com

My mother is 2nd generation Abruzzo Italian even the records I found ON their WEBSITE shows Italian birth records… so where they lost me was when the results came back as my mom is 14% Italian LMAOO then gonna argue with me saying it's possible for those results to happen even if both her parents were 100%? That's not how genetics works maybe traits not ethnicity! They take ur dna n match it with other PEOPLE that JOIN! They told me they don't track indigenous dna. Like what? My father is half indigenous it only showed his Afro dna results I took the American girl doll heritage dna test 2010, they let me send my grand mom dna n they found tons of INDIGENOUS results. They couldn't track my grandfathers but regardless it's a waste of $$ if ur black they base ur results on estimates based off of history lol n other ppl that pay a million to get on this app.

I received the DNA kit for Christmas and was very interested in what that would reveal. I signed up for an account and mailed in sample in first week of Feb then received results in 2nd week of April. Nothing groundbreaking. Western European. What did interest me was who my family tree is connected to and getting in touch with other members that could be potential relatives. Can't do any of that unless you want to buy their upgrades. Basically, I can view the family tree I created for myself and see other peoples names that could be a connection. This site is a scam. Their commercials show people finding old relatives and such,-- only if you want to fork out more money. You can do almost nothing without the upgrades. I think that at a minimum, you should be able to see and message other members. The trees that you create is your own work, Ancestry did none/little of that work. I want other people to be able to see my tree and contact me for *FREE*. Almost everything you click on in the site takes you to a upgrade page. I don't want to become a genealogist, I just want to see folks that might be related to me.

Supoosed to be getting a refund but no avail. Cannot get someone who speaks english... was lied to. Requested a refund and they give me a ration of crap

Fake site. Puts an important part of your relative on then takes it off making a fool of you. Site has no idea of what it's doing. Has a person who is my father then it's gone. WTF?!

From the 15th Dec 2015 Ancestry is just terrible. They have wrecked a once good genealogy website.

Nothing works, the design is awful and unusable and the members trees have been destroyed.

There isn't a box for no stars!
I only dare venture onto that new ancestry site for five minutes at the most, I feel my blood pressure rising every time I take a peek to see if they have listened to us and improved it, but no they have not listened one bit, not yet anyway! What a complete joke it is. They are making their long term customers look like idiots with all the mistakes they are making with OUR HISTORY. I just looked at two people tonight, that was enough to make me reach for a glass of sherry, or two! So they think my gt gt grandmother lived in Wellington New Zealand, do they (Wrong again, it's Wellington Shropshire England) She never left England! And according to ancestry my gt gt grandfather was born in Dawley Middlesex. Well, what do you know, they got it wrong again, he was born in Dawley Shropshire England. And my 4th gt grandfather did not fight the battle of\Waterloo in 1815 in Ontario. ONTARIO! For goodness sake, don't they know any history themselves. The battle of Waterloo took place in Belgium for your information ancestry! I find it quite insulting that ancestry put that in, as my 4th gt grandfather was very badly wounded at Waterloo, indeed he was very lucky to survive the battle, and he was only 20.

My ancestor was married in Westland Row, (a street in Dublin). The data is entered correctly but the Ancestry app has her married in West Coast, New Zealand. Wow!

I contributed tons of information to ancestry.com Information THEY DID NOT HAVE from Louisiana.

NOW they want to charge me to access my OWN information.
If it wasn't for me they would be lost with the history I gave them and the correction I made them do.

It would seem that Ancestory.com and MyLife are linked as they both have the same USA address and they both have BAD reviews, including mine on MyLife, which show that they are merely gathering information to either Spam or Scam

I am very disappointed with this company not only because of its customer service but also because it seems to train its representatives to lie. After ordering a DNA kit, I called to request some sort of a receipt that does not invlude pricing which I can print and bring as a gift to a bday party. After waiting a substantial amount of time, Melanie said she can't help. Fair enough, this service is standard from 23andme so I assumed it is industry standard. This meant for me that I could bring nothing to the party and a kit will be traveling over to the bday boy but I'll be going empty handed to the party. I asked to cancel the order and Melanie lied that it has already shipped. I had ordered it 2 hours prior so it wasn't likely and I later confirmed from my online account that it hasn't shipped. It is ridiculous that this company not only cannot accommodate a very simple request but also has to lie to you in order to avoid refunding. Pathetic, 23andme seems to be totally worth the extra couple bucks!

Wonderful range of records available - but don't expect much help from the tech team for anything beyond simple issues. They recommended recently that I go to the Ancestry Facebook page and private message them for technical help. After 5 days, they had still not resolved the problem, which they said was something to do with a change that Time Warner Cable had made affecting only the northeast, so that the search page on Ancestry would not work in Google Chrome anymore. Tech support at Ancestry did not tell me to call Time Warner Cable which is a shame as it could have been fixed the same day - after 5 days, out of frustration I did call TWC and the issue was resolved in about 10 minutes. Instead, Ancestry told me their support people were working with TWC to resolve the issue but since it was only affecting a "small number of people" [their words] it apparently was not a high priority to them. You cannot post something like this complaint or problem on the Ancestry Facebook page - they remove complaints. Very poor satisfaction with the tech support at Ancestry.

I got hooked when I signed up for the DNA. Suddenly, I found that I have absolutely no Scottish heritage but rather Irish. Now, I know for a fact that my mother's side comes directly from Scotland and goes back hundreds of years! I fell for Ancestry.com and signed up for the basic, but could not get anything from Scotland/England, so signed up for that also. Well, as someone said in their comments, even though you give exact information, you get over hundreds of people that do not have anything to do with the exact information. So, after about three months, I canceled. That was okay. No problem with that. BUT! I paid for my DNA and I paid for the information on my family and now that I have canceled I cannot access any of this information. If I paid for this information, I should be able to access it. I don't expect to get new information, with computers today, I can be locked out of searches, but I SHOULD BE ABLE TO SEE THE INFORMATION THAT I DID PAY FOR!

The ad where the individual says she didnt know how to answer the question what nationality she was. She could have answered she was American. And let it drop. I turn that ad off when it comes on.

My daughter paid to have her family tree traced. My Grandmother was a pure breed Lenape Indigenous North American. My daughter's family tree results didn't show she has any Lenape Blood running through her veins. My Grandfather met my Grandmother on an Indian Reservation in Ontario Canada in the late 19th century. My grandmother had no birth certificate and her birthday was approximate year,month and day. When my Grandmother and Grandfather migrated to central Pennsylvania. She had to purchase forged birth certificate. That gave her the last Name of Moore. My Grandmother didn't even have an actual last name. Her last name was considered the name of the Lenape Sub Tribes Name she came from. My Grandmother's immediate family members came from somewhere along the Delaware River in Pennsylvania. She could fluently speak her native language and learned to speak the English language fluently. If Ancestry is accurate? Why doesn't my daughter's family tree show she has 25% indigenous native North American Blood running through her veins? It shows just the available immediate family members information they could find. As soon as there is no record of a immediate family member. My Grandmother is a immediate family member. These ancestry companies fail at giving you a accurate family tree. No real DNA test costs $100.00.Im am in no way mocking these ancestry tracing companies. When these ancestry companies can find all the information of your family tree. They can give you a very accurate family tree record. Back to at least 1700's. Starting with the first 2 people that started your family tree.

My whole family has done the Ancestry DNA test, with stunningly accurate results. The key to using this test, and being satisfied, is understanding the basics of DNA and genetics. I see all these negative reviews, and they can all be broken down into 3 categories. 1)" I don't like what it showed me." This can be avoided by entering into the test knowing that you have history that you don't know of, and may not like. You might discover that someone had a baby with the (eh-hem) milk man. Or that your family origins are not quite as pure as you would like them to be. 2)" This test sucks because I couldn't spit" It's a spit test, if you can't spit, don't order this test. 3) " My test failed" Well yes, your test failed because you either didnt provide enough sample or you allowed other people to handle your sample and smear their DNA on your sample. Follow the instructions and your test won't fail.
All in all, this is a good test, and a good company. Like any other test, it does require that you follow the instructions, and you have to be prepared to see things you may not like or things that surprise you. So, if you are determined to believe that you are a " full blooded Italian" you may wanna skip this one.