Ancestry

I had Ancestry for a while and thought the results were fun and the site was decent. However I got a got bored of it and cancelled my membership to be the free basic package. Ancestry decided to charge me £49.99 every Quarter anyway, for at least a year. My membership still showed as being the basic package but I got charged regardless. Finally got through to Customer Service who told me there were 2 accounts attributed to my email address. How did that happen? No answer?

"Don't worry though we are refunding you £49.99. Aye no bother, ripped me for £200 but you've given me £50 back. The Customer Service were really rude, I asked for a complaints department email/number to be told there wasn't one.

My recommendation is, do not use! They will do what they can to take your money despite there being no Service given.

Free trial is impossible to end without calling customer service. Highly deceptive offers claim you can cancel online. You cannot. Then customer service tries to upsell you on keeping your subscription despite being firm about cancelling. This is unethical, illegal and breach of trust. I would never use this service again and recommend nobody ever gives them credit card info.

PLEASE BE CAUTIOUS: I purchased a gift for my friend, and Ancestry gave me a $1 subscription, stating it's a part of their AMAZING deal. They put you on a subscription automatically without letting you know and you have to go on their website to cancel. As a result,I was charged $99 for a KIT my friend didn't even activate, and they would not give any refunds. This is beyond insane, especially given the support tech just ended our chat randomly. DO NOT RECOMMEND purchasing anything from this company because they will send you all these wonderful promotions so it seems you pay less when they actually charge you twice as much for a mystery subscription you signed up for without knowing. That's insane.

My wife has been using ancestry.com for almost two years now. Recently a lot of the data she has entered just starts disappearing. She has reached out to their support and has gotten no help whatsoever. They don't reply to her emails, her phone calls, nada. I want to personally thank ancestry.com for being on the receiving end of this madness. I guess they won't mind losing that membership money. My advice is to stay away from them.

I was going to try a membership and had all set up but cancelled the same day due to them not resolving an issue of someone posting my mothers incorrect obituary that the funeral home corrected and they threw me to four different people and resolved nothing so I cancelled and have contacted a lawyer! Don't waste your money or time they are lawless and have horrible, incompetent, arrogant, and dumb workers!

Ancestry was until a year or so ago, simple to use, uncluttered and just about 100%, now I wouldn't rate it 20%. Full of useless links that are difficult if not impossible to over-ride, where is the old start page? Stories everywhere of no interest or relevance to my family research. Looking for alternatives!

I was an Ancestry member for well over a decade. Paid annual memberships and had great customer service experiences, until now. They tell you that annual memberships save you money but that leads you into getting bigger packages and then automatically renewing your subscription and you cannot get a refund as it is written into their policy to deny refunds. Canceling now and never returning to Ancestry!

Ancestry rates keep going up and up. They nearly doubled my costs and started charing semi annually to mask the scam. I pay for Newspapers.com plug in which has not worked for over a year. They refuse to address it. Now they have the nerve to make software fixes and want to charge me another $9.99 per month to use them.

So their overpriced non-functioning software doesn't work and now they want me to pay more to fix it. What a crock! SCAM SCAM SCAM

I paid more money to subscribe to Ancestry as opposed to other genealogical research sites, as their claim and other online reviews stated they have the greatest depth of information. I soon found out they have a lot of information, but the data may not be true. When you accept their hints, even though the sight lists if you are researching the same person, it often creates a duplicate. This causes chaos in your tree. I have tried to reach their support on multiple occasions, and they have no answers and will not escalate. Don't bother with this site, just do your own internet research.

I have been a member since 2020 and was happy enough with the site, however realised today that I have been overcharged for the last 6 months and when I queried it I was advised "no refund policy"! But it's an error! I've been charged to use the US site ( which means converted to Aussie dollars I'm paying almost double!) And when I threatened to cancel my subscription after 3 years they were more than happy to cancel and get rid of me! Terrible consumer service and a refund policy that serves only their company bottom line.

I cancelled my membership at Ancestry.com / Ancestry.org in early July of this year (2023) by calling the support line. Today I was reviewing my bank account activity and noticed that I was still being charged every month since July. I realized it was my fault that I did not make sure it was canceled, so I canceled it online. Ancestry charged me $25 fee for cancellation and still charged me the monthly membership fee as well. When I called to find out why, they basically said that they do not have any records of me calling in July snd that they will not refund my charges for this month either. My advice to anyone using this service is to be careful of being charged after cancellation.

It has been 2 years since this started. They keep asking for another sample saying the sample is no good but can't tell me why. We are on sample #4 now! My subscription that came with purchase is long expired so even if I get a test results I cannot connect my tree to others without paying heavily

Horrible site. I had all my photos set to private as well as my trees and someone was able to use them. What really has me upset they used my info to create a tree that has my deceased father and sister as another women's husband and child. Horrifying! Stay away or use code names for everyone in your tree. I have requested the removal of at least the pictures of my family members from that users tree (several times) and it's fallen on deaf ears.

Bad service been trying to get a refund for the shipping and ancestry didn't do anything saying wait til tomorrow …. And what if it comes your not gonna refund me when I could have just did the regular shipping

I use to love ancestry.com and have been a subscriber for many years but this is my last subscription renewal. Since the last OS update on Safari, I have been unable to open records that I access through the leaf clue on Family Tree Maker. I have contacted Ancestry.com and they told me to use Google Chrome. It is a lot more trouble research that way so I will not renew. I guess Ancestry does not care if they lose subscribers. The picture below shows what happens when I click on a document e.g. census record.

I paid full price several years ago for the DNA kit. Sent it in found it very useful. Then they ask us to fill out traits info, now we have to pay for the info of traits we supplied them for free. No I can't even get into DNA due to their new 2 step rule. It's impossible to sign in, even with a code. Grrrrrrrr! Bah humbug stay away from Ancestry DNA

I looked at the site under the free trial option but did not want to subscribe. I have used the site until i saw on my credit card statement that I had been charge £13.99 for a premium I never signed up to. I tried to cancel my membership online but there was no cancel button - I was a classified as a guest member. After phone the help line I am getting half of my payments refunded as a special consideration! I am very unhappy with this process.Attached is a photo of my so-called,transactions'

Horrible customer service, the service itself is not even close to worth 40$ a month. It's a ridiculous setup hard to navigate and the hints after the first one are mostly the exact same material from different places I don't need to know the same thing 20 times. Not user friendly, and the free trial has no notification so don't expect to be warned other then in reviews.

Revived my first DNA kit 2/2/2023 waited and waited what seamed like months just to receive a message that my sample was not good! Sent another kit same thing "sample no good! Sent another kit! This time I waited for over a hour after get out of bed! No water! No coffee! Absolutely nothing! Just received a message that that test was also no good! Can someone explain to me how the cops can get DNA off a coffee cup or cigarette butt and ancestry can't get it from three tubes of saliva! This will be my fourth try!

Money. Money. Money.
I signed up for a free trial, then life got in the way: pandemic, family, etc. Two months pass and I forgot to cancel my subscription! Oops, no worries, or so I thought, they charge $25 to cancel. That's right $25. Cha-Ching!

So my sample got lost in the mail, there is an issue at the local usps, and now theyre making me wait until the very last minute of the 20 day return shipping time frame to send a replacement even though tracking was never scanned but the sample was received.so now it might be several months before i get any results from them. Thats why im going elsewhere next week to do the paternal one from amazon that takes two days.

They have substandard offerings and beware the free trial which turns into a nightmare to cancel and you rack up months of fees. Hopefully Zeta, who was unsympathetic has actually cancelled my "service"

No longer user friendly, constantly prompting to subscribe, even though I have already subscribed and paid. Can't accomplish anything because of this redirection. I used to like this site years ago, now it's a JOKE. Will not EVER recommend Ancestry.com. It sucks to say the least. Must have been taken over by scammers or aliens...