Aosom

The chair has no cushion to it, as the picture shows. It is very shakey after all put together and tighten. It's not as wide as the pictures make it ou to be. Just a tough chair that sits lower on the back with no lumbar support. Vibration is exactly that, not a massage, just a bunch of shaking. Heat works but not good at all. I would not repurchase this. I have attached pictures to show what this chair looks like compared to another one that is a lot more comfortable. Huge disappointment. I wish I could return it because of how much I spent.
Pictures
1-2 - Aosom product
3-4- competitor

I bought an office chair from this seller, after reading lots of positive reviews. Unfortunately my experience with them was very negative. The chair arrived with damage to the back (zip ends missing and padding stuck in the zip) and a damaged screw, which meant it wasn't possible to finish putting the chair together. After asking for assistance and sending photos of the damaged parts, and after waiting three days to hear back from them, I was told they had no replacement parts and I had to resolve the issue at my end in exchange for a small refund. How I was supposed to find another back for my chair, that is a mystery to me! I would NOT recommend this seller. Poor quality products and poor customer service. If you have any issues, you will need to sort them out yourself.

We purchased a cantilever parasol and purchased one of the bases recommended. It unfortunately was not suitable. Unfortunately we have not managed to speak with anyone neither have they responded in person. Sadly using automated replies that do not make any sense. We have been asked to provide pictures and the items purchased. One would assume they would know the items purchased. Why would we take a picture of an item that is not damaged? Having explained the base is not compatible. The lack of customer service standards in responding have been poor to put it mildly. Very disappointed!

Outsunny 12' x 6' Aluminum Greenhouse Polycarbonate Walk-in Garden Greenhouse Kit with Adjustable Roof Vent, Rain Gutter and Sliding Door for Winter, Silver

Bought in March and collapsed in Dec 2022. Time and $800 wasted.

Do not buy, it won't last 1st winter in spite of their 5 star reviews. They won't allow me to post a review on their website. They say the system doesn't allow. Won't refund as it's past 90 days manufacturer's warranty. Save your time and money. Avoid.

I ordered a heat massage chair for my dad in assisted living. He has Parkinson's disease. The chair was sent without the remote so it would not work. When calling about this, they stated it can take 5-10 business days to ship the remote and charger but could ship today the charger with the bottom section of the chair.WHAT? My dad's assisted living place does not want an extra bottom half of a chair that they would need to get rid of.

Purchased a computer chair. Very poor build quality and materials. Within a few months the backrest is broken, so it is leaning too far back to give any kind of back support. Very uncomfortable to sit in and was outside of 90 day return, so $200+ in the toilet. Wouldn't recommend buying from this site.

Ordered a spring horse 12/17/22 directly from Aosom website. My credit card was charged immediately. 3 days later received email from Aosom stating the product was not available based on their inventory error. No refund was forth coming. Having now to dispute charge with credit card company. Do not do business with this company!

Worst customer service

I bought this item from their website, I received it with damaged box and damaged canopy as attached photo. I email customer service. They offers $16 as partial refund and keep product. Other option is to return and I should cover return shipping cost to Alberta, I live in Toronto. Don't buy any item from this website.

Purchased on Feb 17 2023, used for 5 months, not daily used, only short walks 2 to 3 time a week, Aosom they aren't helpful at all or no help at all, and all their custom reply is cut and paste, no other answer at all

Reply: Wendy (Aosom Canada CS Team)

Aug 2,2023, 08:45 GMT+8

Hello,
Thank you for contacting us. We have 90 days manufacturer warranty. Sorry that your order S-1E8H19JBKK001 is out of the time frame. We cannot assist you with replacement/refund any further.
Sincerely,
Wendy
Aosom Canada Customer Care

I bought two of these. Withing one year all the screens in windows rotted away. All tie downs rotted, braced it for high winds. Frame to weak most archways destroyed broke where they connect. Would not buy in future. Waste of money