Placed an order with Aosom and canceled it through customer service ( there is no customer service) I sent a number of emails and when you call the phone number it rings and rings. You finally get a recording saying due to Covid they are closed (customer service) and working from home. It has been 3 weeks and they have NEVER replied. Of course the garden shed I ordered arrived. Please pay extra money for a product you can touch and see. DO NOT buy from this company. I even did a review on BBB. Good luck if you go with this company
I bought this office chairs from them they were terrible not comfortable and when I wanted to return them after a week they said you can return them you have to pay for the shipment the shipment cost more than the chair is worth.
Purchased an office chair that was defective within 2 months. They will not accept the return unless I put it in a box. Who has a box that size? I have explained that we are in a pandemic and there are no boxes. Told them to send me one and they can't do that. We are at a mexican standoff and I am the one with the defective chair and they are the ones with my money.
Anyone have a box the size of a chair?
Recently purchased the Homcom Armless Fabric Loveseat from Aosom website, so I would like to share my experience and feedback regarding this product.
PROS:
1. Comfort: This sofa is incredibly comfortable. The seat and back cushions are well-padded, ensuring a cozy seating experience. The armless design provides ample seating space, making it perfect for family gatherings or living room arrangements.
2. Aesthetics: I am truly impressed with the sofa's appearance. The classic tufted upholstery and exquisite detailing add a touch of elegance to my living space, making it a focal point.
3. Easy to Clean: The fabric of this sofa is easy to clean. A simple wipe with a damp cloth easily removes any stains or dust, which is particularly important for families with children.
CONS:
1. Size: The dimensions of this sofa are more suitable for small-sized families or rooms with limited space. If you require a larger sofa to accommodate more people, you may need to consider other options.
I am extremely satisfied with the comfort and coziness this sofa provides. The sturdy construction and plush padding allow me to relax and unwind effortlessly. I also appreciate its aesthetic appeal, as it offers an elegant and comfortable seating option for my household. Aosom's shipping service was prompt and efficient. I received the product well before the estimated delivery date. Overall, its comfort, aesthetics, ease of maintenance, and service all exceeded my expectations.
This product suffers from poor craftmanship, extremely difficult assembly, and substandard engineering. I have given it a One Star rating because there is nothing lower. I fully realize that it is a very inexpensive desk. We purchased in anticipation of using it in a pool/oceanside cabana. This product is pure junk not even worthy of use in a cabana. I will literally be putting it in the trash. In my long life this is definitely a TOP 10 WORST PURCHASE.
I ordered an outdoor shed, a lounge chair, and two patio shelves from Aosom. The shed was so terrible that I wouldn't have bought it at a tenth of the price. The parts were warped and flimsy, and the final product after 4 hours of assembly is a bit of a joke. The lounge chair's box wasn't damaged, but the chair was, it looked like it was dragged along the pavement with deep scrapes everywhere. The requirements for the patio shelves were misleading and required specifics not in the product description.
Luckily, I'm covered with eBay moneyback guarantee (who refunded me on the basis that Outsunny were unable to provide a valid tracking number. This is because they use Tuffnells who have no viable tracking system. I waiting in for three whole days - in vain. Choose suppliers who DO NOT go anywhere near Tuffnells or you have a very high chance of joining those who pay, but receive nothing but grief in return.
Under the recommendation of a friend, come to aosom this platform to buy furniture. The experience of the whole process is very good, from the order to the delivery is very smooth, it feels too convenient. The quality of the furniture is also good, recommended
They let u order then 72hrs later the customer asks when delivery will be and they say the order is cancelled as not in stock! So they happily took my money to make that bit more intrest in the bank and not inform the customer its out of stock until the customer questions them!
Purchases a 100 pound umbrella base. It came damaged because it was poorly packaged. They said they would replace it because I filled a Amazon claim. To satisfy that claim they sent an empty box hoping that Amazon would close the case beciuase they could show they delivered a replacement! Sleazy and dishonest. Just want folks to know how thic company does business.
Overview
Aosom has a rating of 1.6 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Aosom most frequently mention customer service, poor quality and credit card. Aosom ranks 811th among Home Decor sites.
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- Lake Oswego, OR, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave your review Sissi!