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  • Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,038 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 89.9%
Positive
1,117
Neutral
30
Negative
96

Instant Feedback

9,549 reviews

50
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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Reviews (3,038)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (219) customer service (262) quality watches (52) quality product (61) thanks ashford (22) warranty card (20)
Thumbnail of user rg603
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Fast shipping, great watch at a great price. Will buy again from this company!

Thumbnail of user harryp557
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Very bad! No point! Not happy at all! Will not shop there again! Will tell other people as well!

Bad!!

Service
Thumbnail of user mercedesm186
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Reading descriptions of material of wrist portion is important as well as color and quality of watch makes a difference. Great prices that are unbeatable.

Reason I chose this business:

Great prices. Affirm payment plan option.

Thumbnail of user ricardoq42
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Very easy and user friendly, shipping super fast and everything got here as advertised

Reason I chose this business:

Found good price and a watch model that got my attention

Thumbnail of user garrettk57
2 reviews
0 helpful votes
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September 29th, 2024
Verified purchase
• Updated review

Great rhythm of inbound email to ease of purchase. Smooth and no glitches.

Easy navigation
March 14th, 2023
Verified site experience
• Previous review
Easy, good photos and good info on product
June 5th, 2022
Verified site experience
• Previous review

Easy, good photos and good info on product. Checkout was amazing.

Reason I chose this business:

I've been doing business with you for many years. You rock.

Thumbnail of user juanc1720
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

I bought some watches from this site and I like them. Excellent service

Thumbnail of user robertd5681
1 review
0 helpful votes
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July 12th, 2024
Verified purchase
• Updated review

I didn't double check my information and my address was off. I contacted Ashford, they cancelled my order and allowed me to re-order with the correct information. Everything went smoothly!

See review above.

Reason I chose this business:

I chose Ashford due to the incredible price for my sunglasses!

Service
I had a problem with my first order because my the...
July 4th, 2024
Verified site experience
• Previous review

I had a problem with my first order because my the address I typed had one number off. I contacted customer service, they responded quickly, canceled my order and I was able to re-order! Looking forward to receiving my item!

Reason I chose this business:

A great price on sunglasses!

Thumbnail of user estebanr47
1 review
0 helpful votes
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September 26th, 2024
Verified purchase
• Updated review

I like to purchase at Ashford, good deals, easy to navigate in website.

Reason I chose this business:

I was looking for automatic watch: so I founded here, and low price.

Always nice to buy at Ashford
April 25th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Good offers.

Always nice to buy with Ashford
April 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good offers.

Always easy to navigate and buy with Ashford
February 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good offers.

Always good experience shopping with Ashford
January 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like watches and low price; and Ashford have it.

Always a pleasure to buy with Ashford
August 22nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

I like offers and watches.

I purchased different watches at Ashford, always with...
August 8th, 2022
Verified site experience
• Previous review

I purchased different watches at Ashford, always with good deals.

Reason I chose this business:

Because I saw the watch that I liked.

Thumbnail of user israaa9
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

I love how i buy luxury products for less price. It's the best.

Reason I chose this business:

For holiday gifts and best prices.

Thumbnail of user ravis243
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

The color of the lens is light brown and not yellow as specified

Thumbnail of user josephd2820
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase
• Updated review

You guys are amazing, love the site and everything you have is top-notch.

Reason I chose this business:

Great products and pricing

Love this site!
June 30th, 2024
Verified site experience
• Previous review
Reason I chose this business:

They have amazing stuff and really good prices

Great site and good prices
June 19th, 2024
Verified site experience
• Previous review
Reason I chose this business:

The product I wanted at a great price

Thumbnail of user virc1
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

This is my first to purchase an item on ashford. At first kind a bit hesitant but since I really like the eyeglass, I told myself why don't I give a shot to see if they selling original brand product, so when I got the item and be able check I could immediately tell okay this is authentic. I gonna soon more on ashford

Thumbnail of user josec2391
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

ASHFORD has great prices on watches as always but this time I took advantage of optical frames great sale prices Thanks ASHFORD.

Reason I chose this business:

Great sales and great service.

Thumbnail of user johnk5474
2 reviews
0 helpful votes
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June 19th, 2024
Verified purchase
• Updated review

Yeah, the ad said it was new but it looked like a returned item cleaned up and repackaged as it came in a separate box aside from the original box and without any protective film or original tags. I checked carefully for any scratches and thankfully, there weren't any. And I suppose I was able to purchase it for less than original retail but still, I felt little bit duped. I think I would have still purchased it if the description more accurately stated that it was reconditioned. Obviously, Ashford is not the authorized dealer for B & M but they do offer their own 2 year warranty, which is about as long as what B & M offers. This is not a watch with complex movement, so I don't expect a quality Swiss watch to crap out so quickly in next 2 years.

Reason I chose this business:

Good price, fast delivery.

Easy to navigate
June 9th, 2024
Verified site experience
• Previous review

Easy to navigate. Good information in description section, especially origin of the country of manufacture

Thumbnail of user wendya729
1 review
1 helpful vote
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October 30th, 2024
Verified purchase

Always has great selection of glasses for great prices. Shipping is quick!

Reason I chose this business:

Price and selection

Thumbnail of user shivaj6
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Very good experience not disappointed. Delivery on time and product always good

Reason I chose this business:

Bought watches before not disappointed

Thumbnail of user kimberlys3184
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Extremely quick shipping! You won't be disappointed if you decide to purchase!

Thumbnail of user daryak17
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase

Ok, everything is fine, the quality is original. I will buy more

Thumbnail of user elianas33
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Bought a pair of Versace glasses arrived fast and glasses were perfect!

Reason I chose this business:

Price and prior purchase experience

Thumbnail of user gagaw
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

Good experience when shopping in ashford. Smooth delivery and has good quality

Thumbnail of user waynem825
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

Everything is A plus. Good service and great quality. It's all good.

Reason I chose this business:

I collect Invicta and Ashford is a favorite site for me.

Great watch at a good price.
October 12th, 2024
Verified purchase
• Previous review

My experience has always been positive. Delivery is fast and on time.

Reason I chose this business:

The watch I bought I had not seen in some time.

Always great
May 28th, 2024
Verified site experience
• Previous review
Reason I chose this business:

The quality watch...Invicta.

Great watch and at a very good price
October 24th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Found it on the Internet.

Thumbnail of user rupindarp
2 reviews
1 helpful vote
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October 3rd, 2024
Verified purchase

Good products at a good price. Great customer service. Will come back

Thumbnail of user tripletriplen
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Will buy again in future very nice watch and cheap and excellent

Reason I chose this business:

Cheap price

Thumbnail of user adrianm644
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Excellent prices and good products. Luxury original swiss watches at competitive prices.

Thumbnail of user nadira11
1 review
0 helpful votes
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October 12th, 2024
Verified purchase
• Updated review

Good service and good discounts.Prices are lower, than on another watches sellers.

Reason I chose this business:

Every time I find nice watches with very low prices.

Great prices
September 11th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Labor day discount.

Very easy and fast
January 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good selection of watches.

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Usually responds not within the first month

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