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Ashford has a rating of 4.6 stars from 3,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.
Proactively asks for customer feedback
This company responds to reviews on average within 20 days
11,471 reviews
Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.
Very good. I would recommend everyone to choose ashford.
Used watch packaged to sell as new
Old product sold as new
No help
Have purchased before
Date of experience: December 22, 2023
The watch arrived on time, nicely packaged, in new condition.
I have written twice, but over the holiday weekend. I assume I'll hear from someone soon.
Price and reputation.
Date of experience: January 2, 2024
Fast, secure, best watch store ever around the world.
YouTube review
Date of experience: January 2, 2024
Never got my watch don't order from them sorry for them
Make sure the item is available
Date of experience: May 14, 2023
Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need
Nice glass case, and delivered on time and will buy again
It was cheaper! And good quality.
Date of experience: April 19, 2023
Safe and efficient delivery within 24hrs with signature required since it was a high value product. BEAUTIFUL WATCH. My husband was sooooooooooo happy with his watch.
Availability of watch
Date of experience: December 27, 2022
Item is first class But the parcel service is very bad.
The item and service is first class
Date of experience: April 2, 2023
Had the watch in 3 days and happy with the service!
Online repeat customer
Date of experience: May 22, 2023
Great price great shipping time will be purchasing again from ashford
Date of experience: July 17, 2023
I was impressed how quickly I received my watch. Well packaged.
I have purchased 7 or 8 watches, all winners!
Date of experience: March 26, 2023
I love the watch! It's exactly what I was looking for.
Date of experience: March 21, 2023
Transaction is so safe. The customer service is nice and helpful.
Date of experience: July 24, 2023
The watch was as expected nice watch great price! Timely delivery.
Date of experience: July 22, 2023
Great company to deal with,watches always what they say they are
Was just looking but bought a watch for myself and my wife
Date of experience: July 26, 2023
Great company,have made many purchases and very happy with prodct,quality and support staff
Saw a watch simply had to have
Date of experience: May 18, 2023
Love ashford, have great watches, very happy with ashford
Date of experience: July 11, 2022
Choose and great company treo work with, love their sales and service
Date of experience: June 12, 2022
All on line. Express delivery ensured next day delivery as well!
Couldn't upgrade delivery service so had to cancel and reorder
Great price and good service
Date of experience: July 31, 2023
Everything went smoothly without a hitch. I'm a very satisfied customer.
Recommended by friend
Date of experience: August 12, 2023
Recommended by friend
Date of experience: August 2, 2023
Received items in less than 10 days. Faster than I expected
Took sometime to reply
Lowest price
Date of experience: February 7, 2023
As described. Delivered as promised. Would not hesitate to order again
Date of experience: May 7, 2023
Very pleased with the service and quality of the Glycine watch
Date of experience: March 3, 2023
Professional and fast delivery. After this purchase I bought another watch at Ashford.
The website is easy to navigate.
Date of experience: December 28, 2023
Date of experience: December 25, 2023
Easy website, fast shipping, nice watch. Good price compared to other sites.
Price and styles
Date of experience: December 27, 2023
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need