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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,975 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 20 days

Positive reviews (last 12 months): 90.7%
Positive
1,804
Neutral
66
Negative
120
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Instant Feedback

11,471 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,975)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (114) customer service (342) quality watches (37) thanks ashford (18) warranty card (20)
Thumbnail of user sweetj4
California
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

I found Ashford online, they had a good price, good service, and a great product

Service

Date of experience: June 29, 2023

Thumbnail of user waynej373
Missouri
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

Great experience, easy to order, fast order and fast shipping, usual good quality Oakley Sunglasses

Reason I chose this business:

Previous Customer

Date of experience: April 23, 2023

Thumbnail of user michaels10672
Pennsylvania
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Lightning fast delivery and lowest price around! It's why I'm a repeat a repeat customer!

Date of experience: March 23, 2023

Thumbnail of user bilal1
Turkey
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

Good overall, but more angles should be photographed and product accessories should be fully specified

it was fine

Reason I chose this business:

I found the products I was looking for

Service

Date of experience: July 19, 2022

Thumbnail of user enricom45
Massachusetts
1 review
0 helpful votes
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December 27th, 2023
Verified purchase
• Updated review

Large offer of watches, fantastic logistic system, unbeatable price

Date of experience: December 27, 2023

Excellent
April 27th, 2023
Verified purchase
• Previous review

Very nice experience of my first purchase with Ashford, easy to buy, fast delivery and great follow up.
Product looks amazing and arrived well pack

Reason I chose this business:

Reliable on authentication of what they sell

Date of experience: April 27, 2023

Thumbnail of user sv160
New York
1 review
0 helpful votes
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December 26th, 2023
Verified purchase
• Updated review

Happy with my purchase, why do I have to keep typing?

Reason I chose this business:

Price and customer service

Date of experience: December 26, 2023

Some gaffs with the Honey app refreshing the page
December 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Price and customer service

Date of experience: December 13, 2023

Good
November 12th, 2023
Verified purchase
• Previous review

Happy with purchase. They are fixing me to put fifty characters in this box.

Date of experience: November 12, 2023

Thumbnail of user laurier468
Texas
1 review
0 helpful votes
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January 1st, 2024
Verified purchase

They did not say for kids. The description said unisex

Date of experience: December 25, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Thumbnail of user jaredh391
Utah
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

Exceptionally fast delivery, cheaper options, and one fantastic product!

Reason I chose this business:

They had a great selection at a great price

Date of experience: December 25, 2023

Thumbnail of user johnm12159
Guernsey
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Watch was available at a very good price, very good customer service and fast shipping.

Service

Date of experience: May 9, 2023

Thumbnail of user jamesw4999
GB
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

So far no issues. No issues with ordering. Product as described. Very happy will buy and web site will buy again.

Reason I chose this business:

Easy to use web site

Date of experience: October 11, 2022

Thumbnail of user williamsonk6
California
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Felt like doing a return from 2008, call in, get a address, pay for return shipping etc etc..

Date of experience: May 20, 2023

Thumbnail of user elizabethy714
Ohio
1 review
0 helpful votes
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October 9th, 2022
Verified purchase

Ashton's has a lot of options for different watches. They are of great quality for a lot lower cost. Would recommend!

Reason I chose this business:

A friend recommended it to me.

Date of experience: October 9, 2022

Thumbnail of user wajiha4
Turkey
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

Easy order placing and prompt delivery and best price

Reason I chose this business:

Best price I found

Date of experience: November 30, 2023

Thumbnail of user georgec1800
Washington
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase
• Updated review

Not satisfied with size of watch…strap too big for watch…does not look like a $200 watch.

Date of experience: April 23, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Easy access
April 13th, 2023
Verified site experience
• Previous review

Date of experience: April 13, 2023

Thumbnail of user lanl32
California
1 review
0 helpful votes
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July 22nd, 2023
Verified purchase

I'm like the stylist and very good price and shipping good i'm wait little bit but endings nice

Reason I chose this business:

I’m chosen because style good and affordable price for people to buy

Date of experience: July 22, 2023

Thumbnail of user michellep2832
Michigan
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

Perfect affordable easy review seems a little excessive but I participated

Reason I chose this business:

Had the product I was looking for

Date of experience: December 22, 2023

Thumbnail of user rosed668
Washington
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

Great, fast shipping, low prices. Will buy from again

Date of experience: December 21, 2023

Thumbnail of user dennism1925
Washington
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

So easy and great place to buy watches. I am looking for more watches to buy from Ashford.

Date of experience: May 5, 2023

Thumbnail of user mannyj26
Rhode Island
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Great selection, great prices. Recommend 10 out of 10!

Date of experience: December 14, 2023

Thumbnail of user jorger623
New York
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

I love the watch and the price, elegant and classy

Date of experience: December 10, 2023

Thumbnail of user rishamj
India
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

Received the parcel but yet to collect it home eith me

Date of experience: December 21, 2023

Thumbnail of user benjaminb765
VE
1 review
0 helpful votes
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October 4th, 2023
Verified purchase
• Updated review

Very easy the shopping experience. The product arrived on time

Date of experience: October 4, 2023

NIce website
May 10th, 2023
Verified site experience
• Previous review

Date of experience: May 10, 2023

Thumbnail of user ellenl639
Montana
2 reviews
0 helpful votes
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December 9th, 2022
Verified purchase

This is a lovely women's watch, at a great price. The packaging is also nice and the warranty is included.

Reason I chose this business:

I purchased from Ashford years ago and had always loved my original purchase, so I tried them again and have not been disappointed!

Date of experience: December 9, 2022

Thumbnail of user omarg183
California
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Great price amazing product. Thank you! Bought some sunglasses for a really great price!

Date of experience: March 20, 2023

Thumbnail of user dyronb
Texas
2 reviews
0 helpful votes
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September 28th, 2023
Verified purchase
• Updated review

My merchandise came sooner than I expected. I was throughly satisfied with my purchase.

Reason I chose this business:

The advertisement sold me.

Date of experience: September 28, 2023

Took to long
January 2nd, 2023
Verified site experience
• Previous review

Date of experience: December 3, 2022

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 20 days

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