Sitejabber Website Reviews and Complaints
  • Bookmark

    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.7%
Positive
1,704
Neutral
57
Negative
117
View ratings trends

Instant Feedback

11,243 reviews

50
See all photos
Special offer from Ashford
Save an extra 7% off order with code SJREV7
Save Now Gain trust and grow your business with customer reviews
How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
See full review
Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,841)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (112) customer service (341) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user mariannag23
Georgia
2 reviews
0 helpful votes
  • Send Message
July 14th, 2022
Verified purchase

Very nice and great quality fit's good, nice price

Date of experience: July 14, 2022

Thumbnail of user houmans
California
1 review
0 helpful votes
  • Send Message
March 23rd, 2023
Verified purchase

Paid 1/3 of the price the store was asking for the same glasses.

Reason I chose this business:

Price and variety.

Date of experience: March 23, 2023

Thumbnail of user georgeg602
Georgia
2 reviews
0 helpful votes
  • Send Message
January 7th, 2023
Verified purchase

Great offers, great discounts! Absolutely love your online shop!

Reason I chose this business:

Because of the offer, brand, discount and the final price!

Date of experience: January 7, 2023

Thumbnail of user mariuma3
Texas
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase
• Updated review

Please ship both watches together. Watches were shipped separately.

Date of experience: June 5, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Great experience
June 5th, 2022
Verified site experience
• Previous review

Date of experience: June 5, 2022

Thumbnail of user raushana1
Kazakhstan
1 review
0 helpful votes
  • Send Message
July 18th, 2023
Verified purchase

It's wonderful and stylish watch! Best watch ever'

Date of experience: July 18, 2023

Thumbnail of user jennifern1498
GB
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

Great experience and Great Item! Came very fast and in a beautiful box.

Date of experience: December 2, 2022

Thumbnail of user lorettae141
Alaska
3 reviews
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

Fast response! Got my shipment everything is great!

Responded to my email the next day, gave me the information I needed!

Reason I chose this business:

Great price!

Service

Date of experience: August 14, 2023

Thumbnail of user frankk937
New York
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

They were quick and honest, no issues at all. Thank you

Reason I chose this business:

Brad's Deals sent me

Date of experience: August 14, 2023

Thumbnail of user roberth6355
California
1 review
0 helpful votes
  • Send Message
September 13th, 2023
Verified purchase

A little confusing, but I haven't open the package yet

Date of experience: August 14, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Thumbnail of user kanchanaa
Texas
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

Very good collections of products. Descriptions are very accurate

Service

Date of experience: May 25, 2023

Thumbnail of user scotth1955
Michigan
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Flexibly easy, pricing was respectable and shipping was Spartan but accurate and prompt

Reason I chose this business:

Previous history

Date of experience: June 14, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Thumbnail of user shaunl12
California
2 reviews
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

It's a simple process to buy, it's a very uncomplicated, I like it.

Date of experience: December 4, 2022

Thumbnail of user mariem1380
Texas
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

Very user friendly site. Great selection at comparative prices.

Reason I chose this business:

Wide selection at reasonable and comparative prices.

Date of experience: August 15, 2023

Thumbnail of user ahmadk90
Jordan
1 review
0 helpful votes
  • Send Message
August 16th, 2023
Verified purchase

Great service, good prices, fast delivery. Many thanks!

Date of experience: August 16, 2023

Thumbnail of user rebeccak1276
California
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Thank you for clear descriptions and photos, and excellent prices for amazing products.

Date of experience: December 4, 2022

Thumbnail of user gaetanof8
Italy
1 review
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

The Eberhard guarantee is not present in the package containing the purchased watch.

Date of experience: April 5, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Thank you for your review. We appreciate all feedback. Please reach out to customer service for any further assistance.

Thumbnail of user andrewl1794
Australia
1 review
0 helpful votes
  • Send Message
December 5th, 2022
Verified purchase

Watch was as described, shipping was nice and fast

Date of experience: December 5, 2022

Thumbnail of user kima783
Florida
2 reviews
0 helpful votes
  • Send Message
August 8th, 2022
Verified purchase
• Updated review

Easy to use website, good selection and good prices.

Reason I chose this business:

Good website, good selection and good prices.

Service

Date of experience: August 8, 2022

Good website, easy to use
July 13th, 2022
Verified site experience
• Previous review

Good website, easy to use. Good product selection, fair prices and good deals.

Reason I chose this business:

Good price and quality merchandise (Seiko).

Date of experience: July 13, 2022

Thumbnail of user xp7
North Carolina
1 review
0 helpful votes
  • Send Message
September 30th, 2022
Verified purchase

Good price, but the shipping experience was not good.

Service

Date of experience: August 31, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service if you need any assistance.

Thumbnail of user luvadealm
Massachusetts
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

Easy ordering, fast delivery, great products at great prices!

Date of experience: December 20, 2022

Thumbnail of user rhondar586
Florida
1 review
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase

Nice selection and an easy transaction. Good job Ashford!

Reason I chose this business:

They had what I wanted!

Date of experience: August 9, 2023

Thumbnail of user johnw6503
Canada
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase
• Updated review

Great selection and prices.
Easy buying prices and excellent follow up.
Thanks.

Reason I chose this business:

Best price on line

Date of experience: January 30, 2023

Great selection and prices
January 20th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Best price on line

Date of experience: January 20, 2023

Thumbnail of user hasana113
Bahrain
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

Very good discounts on the prices and the shipping is very fast

Reason I chose this business:

Fast shipping very good customer service

Date of experience: October 25, 2022

Thumbnail of user asemas
Kazakhstan
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

Very satisfied with the purchase. Arranged quickly and shipped very quickly too.

Reason I chose this business:

Because here were the most reasonable prices and discounts!

Date of experience: March 5, 2023

Thumbnail of user devinw149
Washington
1 review
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase

Great experience with the order all the way through receiving my order

Date of experience: April 17, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

How do I know I can trust these reviews about Ashford?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ashford?