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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.7%
Positive
1,689
Neutral
56
Negative
117
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Instant Feedback

11,200 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,820)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (112) customer service (340) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user maulikp14
Ohio
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Ok experience not much complain here. Might shop again

Date of experience: August 18, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We dare are glad to hear you have had a good experience.

Please reach out to customer service for any assistance.

Thumbnail of user ruchik22
Georgia
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

This site is amazing! It was easy to search and buy.

Date of experience: August 18, 2022

Thumbnail of user dylang117
Colorado
3 reviews
0 helpful votes
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February 24th, 2023
Verified purchase

So easy! And such amazing prices! Very happy with my experience!

Date of experience: February 24, 2023

Thumbnail of user sj685
Tennessee
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Fabulous product & price! Very quick delivery also!

Reason I chose this business:

Price, quality.

Date of experience: August 17, 2022

Thumbnail of user elenab278
Illinois
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Very fast delivery, did not expect this. Thank you

Service

Date of experience: January 23, 2023

Thumbnail of user gregs1348
Colorado
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

Pretty much as expected. Easy to order, good price, and quick delivery. No complaints.

Date of experience: January 12, 2023

Thumbnail of user lucb61
Illinois
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Great, loved the classes, made it an easy buying experience!

Date of experience: July 13, 2022

Thumbnail of user sheldonw60
District of Columbia
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Great experience. Will do again. I highly recommend Ashford.

Reason I chose this business:

Lowest price

Date of experience: December 28, 2022

Thumbnail of user mattt498
Michigan
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Fast shipping will buy again. Great company and seller

Date of experience: April 9, 2023

Thumbnail of user luigip42
Connecticut
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Great site good to dear with they were precise and on time

Date of experience: April 9, 2023

Thumbnail of user matth925
Iowa
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Easy to order. Prices reasonable and fast shipping.

Reason I chose this business:

Selection and price.

Date of experience: April 9, 2023

Thumbnail of user almitat
Florida
4 reviews
0 helpful votes
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April 9th, 2023
Verified purchase

Love the prices and all gifts that were given are loved too

Reason I chose this business:

Purchased before

Date of experience: April 9, 2023

Thumbnail of user nicoled1416
Oregon
1 review
0 helpful votes
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November 20th, 2022
Verified purchase

Watch band too small I am normal sized
Want to return

Date of experience: October 21, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We do see that you chose K8U2S116. For Calvin Klein, S means a size 5-6. This is general sizing and runs on the small side.
Again, we do apologize for any inconvenience.

Thumbnail of user aviono
TT
2 reviews
4 helpful votes
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November 5th, 2015

I'm pleased with my purchase. Will definitely shop again.

Date of experience: November 5, 2015

Thumbnail of user thomasr2141
South Carolina
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Very quick straightforward transaction arrived by ups within a few days

Date of experience: April 9, 2023

Thumbnail of user jerryo243
Massachusetts
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

They worry about you getting your items i like that

Date of experience: April 8, 2023

Thumbnail of user davidb8802
Georgia
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

First time buyer……very pleased! Watch looks great…. Thanks!

Reason I chose this business:

Quality and price

Date of experience: September 6, 2022

Thumbnail of user anthonyo664
Australia
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Fantastic array of products, smart UI...top experience

Date of experience: February 25, 2023

Thumbnail of user paulm4180
New York
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

Great value. Seems like it could cost twice as much.

Date of experience: January 26, 2023

Thumbnail of user charlotted407
Oregon
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Got my watch in a week or so...very good experience

Reason I chose this business:

They had what I was looking for

Date of experience: January 23, 2023

Thumbnail of user yapam
New York
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Fast shipping, I love the product and happy to select it as my dad's gift.

Reason I chose this business:

Price and quality.

Date of experience: July 16, 2022

Thumbnail of user tiratha
New Zealand
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

Very good service and value for money. I like same order again

Date of experience: July 2, 2022

Thumbnail of user robertd4609
Maine
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

I paid for a watch, never received it, have heard nothing back from Ashford after leaving email.

No reply from them concerning item not received.

Reason I chose this business:

Thought they were good.

Service

Date of experience: April 11, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance.

Thumbnail of user lisak2075
Canada
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

Always a great experience! Will definitely buy again

Date of experience: October 23, 2022

Thumbnail of user mengt5
TW
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Very fast order processing and great customer service with issues

Good

Service

Date of experience: April 11, 2023

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

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