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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,818 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.7%
Positive
1,687
Neutral
56
Negative
117
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Instant Feedback

11,195 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,818)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (112) customer service (340) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user kymm37
New Jersey
3 reviews
0 helpful votes
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January 30th, 2023
Verified purchase

Great shopping experience. Easy to navigate the website. Shipping is quick.

Date of experience: January 30, 2023

Thumbnail of user jc1661
California
1 review
0 helpful votes
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January 29th, 2023
Verified purchase

Great price and fast delivery everything was as advertised.

Date of experience: January 29, 2023

Thumbnail of user tinat654
Minnesota
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

Easy check out good selection, no response from customer service about return

Reason I chose this business:

Sale ad for watch I wanted

Date of experience: August 12, 2022

Thumbnail of user marcon65
Italy
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

The best shop for buying watch brands! Love it! I will buy again from them.

Reason I chose this business:

An american friend of mine is an avid user of this website and suggested me buying watches here. I am happy to see that it is a serious website that gives excellent products in time...and they always email you the delivery updates.

Date of experience: January 15, 2023

Thumbnail of user ricardoe80
California
2 reviews
0 helpful votes
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January 13th, 2023
Verified purchase

Very easy purchase I like it=-----------------------------------

Reason I chose this business:

Because I like nubeo watches

Date of experience: January 13, 2023

Thumbnail of user caroly683
Florida
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Good price on Gucci sunglasses and shipping did not take long.

Date of experience: January 5, 2023

Thumbnail of user abdullan4
Netherlands
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Fast delivery, item as described. Packaged in a very safe way

Date of experience: July 1, 2022

Thumbnail of user gregm1267
Nevada
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

The watch arrived used, broken and with no warranty information

Still waiting

Service

Date of experience: April 15, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Thumbnail of user craigb709
Florida
2 reviews
0 helpful votes
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April 14th, 2023
Verified purchase

Many choices and just what I needed.the web sight was easy to use.

Reason I chose this business:

Lots of choices and a quilty company I could trust.

Date of experience: April 14, 2023

Thumbnail of user pp232
Ohio
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Excellent shades for great price. Shipping was fast and easy

Reason I chose this business:

Great prices and selections

Date of experience: January 23, 2023

Thumbnail of user brianw2354
Rhode Island
1 review
0 helpful votes
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February 1st, 2023
Verified purchase
• Updated review

Links are a bit quick,But the products were at more than fair pricing.

Date of experience: February 1, 2023

Good price,, easy
January 28th, 2023
Verified site experience
• Previous review

Date of experience: January 28, 2023

Thumbnail of user juana791
Texas
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

Good prices fast delivery items just as described.

Date of experience: January 31, 2023

Thumbnail of user heathp30
Alabama
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Smooth. Arrived on time, and as described. Ashford communicated well via emails.

Reason I chose this business:

Been lurking on the site on and off for years, mostly looking at Glycine and Hamilton watches. Never pulled the trigger until now. Glad I did.

Date of experience: December 27, 2022

Thumbnail of user rogerr617
Canada
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

Online ordering is quite easy, great selections and decent prices.

Date of experience: December 23, 2022

Thumbnail of user jodis471
New Jersey
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

Quick delivery and great price. Love my new sunglasses!

Date of experience: October 28, 2022

Thumbnail of user guym287
Pennsylvania
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

Very happy with the Tissot watch. Would order it, again.

Reason I chose this business:

Excellent reputation. Excellent quality product. Highly competitive pricing. Thanks!

Date of experience: April 15, 2023

Thumbnail of user peterv959
Rhode Island
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

Top notch service. Very happy. I check this site out regularly for deals.

Reason I chose this business:

I have shopped here before and I had a great experience, so I decided to come back and now I am hooked on this place. Great job Ashford!

Date of experience: March 2, 2023

Thumbnail of user ericn274
Rwanda
2 reviews
0 helpful votes
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March 3rd, 2023
Verified purchase

Good price and faster shipping.
Try to add more brands

Date of experience: March 3, 2023

Thumbnail of user gerrys135
California
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

I highly recommend ashford for their watch selections and price so as the fast delivery.

Reason I chose this business:

They have the brand and style i am looking for.

Date of experience: January 21, 2023

Thumbnail of user stevenp1713
Florida
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Very convenient and easy to use site with several selections of quality luxury watches.

Reason I chose this business:

Authorized Dealer for Hamilton watches,

Date of experience: January 11, 2023

Thumbnail of user amandag1425
New York
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Came quickly and I received a confirmation email right away.

Date of experience: July 18, 2022

Thumbnail of user widhayat
Thailand
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Ship very fast. I like. ---------------------------

Date of experience: January 1, 2023

Thumbnail of user rp420
Canada
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Still waiting for it to arrive. It's been about a month

Date of experience: April 19, 2023

Thumbnail of user quitap
New York
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Such an easy and quick experience! Website is user friendly.

Date of experience: April 18, 2023

Thumbnail of user jackl1003
California
1 review
0 helpful votes
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April 18th, 2023
Verified purchase

Perfect service perfect service perfect service perfect service

Date of experience: April 18, 2023

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

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