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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.7%
Positive
1,667
Neutral
55
Negative
116
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Instant Feedback

11,140 reviews

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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
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Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,792)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (110) customer service (340) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user allanw181
Florida
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Everything went well with the process including ordering, tracking and delivery.

Reason I chose this business:

I view a competitively price watch that I liked and subsequently ordered it.

Date of experience: February 10, 2023

Thumbnail of user georgep1203
Ohio
2 reviews
0 helpful votes
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February 10th, 2023
Verified purchase

Easy and productive experience with a good product.

Date of experience: February 10, 2023

Thumbnail of user joep1639
Maryland
1 review
0 helpful votes
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March 12th, 2023
Verified purchase

Best price compared to everyone. High site ratings.

Date of experience: March 12, 2023

Thumbnail of user hansjrgm
Germany
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

I got my watch in original box but without any papers?!

Reason I chose this business:

Price og course

Date of experience: January 28, 2023

Thumbnail of user louisf303
New York
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Got these Sun Glasses for my wife. She was very pleased with them.

Reason I chose this business:

Great combination of price and product.

Date of experience: February 6, 2023

Thumbnail of user jeffreyl1287
North Carolina
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

Great watch, quick delivery.enjoyed the overall experience and will definitely purchase again.

Date of experience: January 16, 2023

Thumbnail of user roxannea110
California
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Good, thank you very much! I love my watch a lot! It is exactly like the photo :)

Date of experience: January 19, 2023

Thumbnail of user tristanv23
Pennsylvania
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Friendly user website and easy to order. Great Deals! :)

Date of experience: January 10, 2023

Thumbnail of user clayb139
Australia
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Another smooth experience, great watch and delivery to Australia in less than 2 weeks

Reason I chose this business:

I've purchased almost a dozen watches from Ashford

Date of experience: August 5, 2022

Thumbnail of user gregorys1130
New Jersey
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Never received 10% first time discount on the watch, tried at checkout would not work

Date of experience: October 1, 2022

Thumbnail of user vietn16
California
2 reviews
0 helpful votes
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July 23rd, 2022
Verified purchase

Comfortable and confident in ordering from Ashford, I trust this website.

Reason I chose this business:

The watch is amazingly lovely.

Date of experience: July 23, 2022

Thumbnail of user chadm508
California
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Quick shipping. Very happy. Item is real not fake. Best price around.

Reason I chose this business:

Great price.

Date of experience: May 16, 2023

Thumbnail of user kokilal
North Carolina
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Order is not been delivered and no response mail from customer care.

Service

Date of experience: May 16, 2023

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Thumbnail of user nickg837
Oklahoma
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Easy to order. Fast shipping. Purchased several watches from Ashford. Overall 8.5/10.

Reason I chose this business:

Value, availability.

Date of experience: July 3, 2022

Thumbnail of user geendrus
Illinois
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

More models are appreciated. The model what I have ordered is very delicate

Reason I chose this business:

Because of reasonable price

Service

Date of experience: May 15, 2023

Thumbnail of user anthonyc2588
New York
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

I want to exchange or return my watch. It's defective

Date of experience: May 15, 2023

Thumbnail of user rg548
New York
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Very happy with my purchase. Great customer service and fast shipping.

Date of experience: May 16, 2023

Thumbnail of user joes2698
Virginia
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Easy transaction and good price. Nice that they followed up as well.

Reason I chose this business:

Competitive prices.

Date of experience: November 25, 2022

Thumbnail of user christinew1612
Pennsylvania
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Easy to find what I wanted, great prices. Purchased arrived in good time.

Reason I chose this business:

Great pricing

Date of experience: November 25, 2022

Thumbnail of user virgiliav
Florida
1 review
0 helpful votes
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June 18th, 2023
Verified purchase

The sunglasses arrived fast and in pristine condition. 5-star service. Thank you!

Date of experience: June 18, 2023

Thumbnail of user michaelr3130
South Carolina
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

From purchase to received. Great price for a quality product

Great

Service

Date of experience: July 21, 2022

Thumbnail of user dindob
Philippines
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Awesome products so elegant and perfectly fit to me

Date of experience: November 28, 2022

Thumbnail of user ferdinands31
California
1 review
0 helpful votes
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March 27th, 2023
Verified purchase
• Updated review

Quick and easy ordering. This time delivery was a little delayed

Date of experience: March 27, 2023

Sunglasses
February 17th, 2023
Verified purchase
• Previous review

Easy ordering process.quality products, have ordered from Ashford several times before.

Reason I chose this business:

Previous experience

Date of experience: February 17, 2023

Ordering is quick and easy plus Ashford carries lots...
September 20th, 2022
Verified site experience
• Previous review

Ordering is quick and easy plus Ashford carries lots of luxurious and quality items.

Reason I chose this business:

Weekly sales

Date of experience: September 20, 2022

Thumbnail of user pauls4704
Massachusetts
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Bought a Hamilton - for the 2 year warranty. Watch is new and works properly

Reason I chose this business:

AD for Swatch watches

Date of experience: March 27, 2023

Thumbnail of user williamw3753
Hong Kong
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

Brought watches from ashford few times before, reliable and fast shipping

Reason I chose this business:

Reasonable price

Date of experience: March 27, 2023

Sitejabber for Business

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

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