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    Ashford

2024 CUSTOMER CHOICE AWARD

Ashford

Corporate Values

Overview

Ashford has a rating of 4.6 stars from 3,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, customer service, and fast delivery. Ashford ranks 2nd among Watch sites.

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 90.7%
Positive
1,665
Neutral
55
Negative
116
View ratings trends

Instant Feedback

11,123 reviews

50
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How would you rate Ashford?
Business's Favorite Review

“Excellent transaction.”

Ed S.
8/4/21

Purchased 8 watches at one time for gifts to friends. Watches arrived promptly and in perfect condition. I was very satisfied with the watches and the service. Friends liked the watches very much and no one has had any problems with them. Excellent transaction.

Date of experience: 8/3/21
See full review
Top Positive Review

“Very good”

Tamilselvan W.
6/1/22

Very good. I would recommend everyone to choose ashford.

Date of experience: 6/1/22
See positive reviews

Reviews (3,789)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (110) customer service (340) quality watches (36) thanks ashford (17) warranty card (20)
Thumbnail of user arabellam12
Louisiana
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

No issues at all, great product. Packaging came perfect

Date of experience: May 22, 2023

Thumbnail of user sain23
District of Columbia
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

Cheap quality frame, did not like them. I need to return this item.

No one responded to my email.

Reason I chose this business:

Found on slickdeals

Service

Date of experience: May 23, 2023

Thumbnail of user manishb41
California
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Quick and easy experience. Ok delivery speed.
Thanks

Reason I chose this business:

Used it before

Date of experience: August 31, 2022

Thumbnail of user waikingc
New York
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Great price. Many selections. Fast shipping. Will come back shopping definitely.

Reason I chose this business:

Price lead me to the web site.

Date of experience: August 30, 2022

Thumbnail of user kennethm1350
Massachusetts
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Product was as described and quick delivery... Ty A+++

Date of experience: August 30, 2022

Thumbnail of user julienl29
Illinois
2 reviews
0 helpful votes
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May 22nd, 2023
Verified purchase

Fast shipping. Best price. Thank you and will order again.

Date of experience: May 22, 2023

Thumbnail of user tonyd912
Maryland
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Easy to purchase and competitive pricing. Thank you.

Date of experience: August 4, 2022

Thumbnail of user robinb1353
New Hampshire
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

Unbelievable prices, excellent selection, and fast delivery

Reason I chose this business:

Found on Brad’s Deals

Date of experience: May 22, 2023

Thumbnail of user hebas21
Saudi Arabia
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Great experience fast delivery authentic items
I recommend

Date of experience: March 31, 2023

Thumbnail of user pedror289
Florida
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

Great experience
Only issue was a coupon code
That did not work.

Reason I chose this business:

Great prices

Date of experience: March 30, 2023

Thumbnail of user sumaantm
Florida
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Always awesome to deal with them best prices around

Reason I chose this business:

Great prices

Date of experience: November 28, 2022

Thumbnail of user chadl291
New Mexico
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Excellent service, fast delivery. Great on line site.

Reason I chose this business:

Great price and service

Date of experience: June 12, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Thumbnail of user naomig77
Minnesota
3 reviews
0 helpful votes
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March 31st, 2023
Verified purchase

Great deals! Second time buying something and again satisfied!

Date of experience: March 31, 2023

Thumbnail of user lawrencel547
New York
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Good, however, charged sales tax shipping from nj, why

Reason I chose this business:

Supposingly, bo sales tax from a non ny store?

* Ashford attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 12, 2022

Thumbnail of user alishal172
New Jersey
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Nice price and quick delivery of a beautiful product

Date of experience: December 3, 2022

Thumbnail of user haonanz
Canada
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Ordered the watch, and it arrived within 3 days which is faster than local retailers.

Date of experience: June 12, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Thumbnail of user ronaldj652
New York
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Excellent convenience efficient effective precise Thanks

Reason I chose this business:

Product and price

Date of experience: June 11, 2022

Thumbnail of user ashfordw1
Ashford W. – Ashford Rep

Hello,
Thank you for your review. We are glad to hear you had a positive experience. Please reach out to customer service for any assistance you may need.
Best regards,
Ashford Watches

Thumbnail of user ncm3
California
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

Thank you for the good pricing and fast shipping. I will always come back shopping.

Date of experience: February 21, 2023

Thumbnail of user jasonb2729
Texas
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Great place to get nice watches at reasonable prices

Date of experience: October 8, 2022

Thumbnail of user johnd7363
New York
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Site was very fast and functional. No friction! Amazon pay is great simplified as well!

Date of experience: December 1, 2022

Thumbnail of user markt1977
Kansas
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Easy shopping, good pricing...
Great selection... Very fair

Date of experience: November 30, 2022

Thumbnail of user sharons3124
Illinois
2 reviews
0 helpful votes
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January 19th, 2023
Verified purchase

Went very smooth from ordering to delivery. I liked look of watch

Date of experience: January 19, 2023

Thumbnail of user michaelc6996
Florida
1 review
0 helpful votes
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July 24th, 2022
Verified purchase
• Updated review

Satisfied with them no problem all was good and satisfactory

Service

Date of experience: July 24, 2022

I tried to use a 10 per cent discount but it refused...
August 13th, 2022
Verified site experience
• Previous review

I tried to use a 10 per cent discount but it refused it

Reason I chose this business:

I don’t know won’t again as it refused 10 per cent didcoubt

* Ashford attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 14, 2022

Thumbnail of user trip14
California
1 review
0 helpful votes
  • Send Message
May 27th, 2023
Verified purchase

Smooth process. Satisfied, and would purchase again from your business.

Reason I chose this business:

Good value.

Date of experience: May 27, 2023

Thumbnail of user andrewf1303
GB
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

Easy process from start to finish.
Good information all the way.
Really pleased overall.

Date of experience: May 25, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!

Business Highlights

  • Luxury Discounted Watches
  • Luxury Discounted Jewelry
  • Luxury Discounted Sunglasses

Business History

We are headquartered in one of New York City’s most iconic neighborhoods and a hub for all things luxury, Tribeca!
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.

Company Representative

Thumbnail of user ashfordw1
Ashford W.
Customer Service Manager
Typically responds within 23 days

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